AT&T SB3014 User Manual page 46

Appendix
Troubleshooting
My wireless mic does not work at all.
The wireless mic works only when the base unit is properly powered and the
wireless mic is lifted from the charging cradle.
If the wireless mic works, with the wireless mic lifted, the status indicator
under the button turns green within two seconds when you press
the base unit.
If the status indicator remains off and inactive, please follow the steps:
1. Remove the battery from battery compartment.
2. Insert the battery again and secure the battery door. Then, return the
wireless mic to the charging cradle.
3. Make sure the wireless mic is placed on the charging cradle correctly
(page 9). The status indicator under the
If the status indicator remains off at the time the wireless mic returned to the
charging cradle, the wireless mic or the charging cradle is probably defective.
Please contact customer service for assistance.
If the status indicator does not turn orange, please follow the steps:
1. Remove the wireless mic from the charging cradle and install the battery
again (page 9).
2. Return the wireless mic to the charging cradle. The status indicator under
the button should turn orange. The wireless mic is charging now.
3. Allow the wireless mic to be changed for at least 30 minutes.
4. Remove the wireless mic from the charging cradle again.
5. Press , the status indicator under
seconds.
If that still does not work, the wireless mic might have lost its connection to
the base unit.
1. Re-register all the wireless mics with the base unit (page 37).
2. Remove the wireless mic from the charging cradle.
3. Press again. The status indicator under the
If that still does not work, you might have a defective battery or a defective
wireless mic. Please contact customer service for assistance.
NOTES:
• Every time the base unit is powered up, the wireless mics will need some time to connect to the
base unit. Please allow at least one minute for the wireless mic and base unit to synchronize
before use after the base unit has powered up.
• If your have more than one SB3014 in the office, use the paging function (page 13) to identify
the wireless mics that are connected to the corresponding base unit. Make sure that they are not
mixed up between each of your SB3014.
button should turn orange.
button should turn green within two
button should turn green.
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