n Starting Up
Other startup problems.
n Entering Password
Even after entering the pass-
word, password input screen
is displayed again.
Cannot log on to Windows.
("The user name or pass-
word is incorrect." is dis-
n Shutting down
Windows does not shut
l Start in the Setup Utility (è
to return the Setup Utility settings (excluding the passwords) to
the default values. Start the Setup Utility and make the settings
l Remove all peripheral devices.
l Check to see if there was a disk error.
A Remove all peripheral devices including an external display.
Perform either of the following procedures.
screen, click [File Explorer].
on the Start screen, click [File Explorer].
(Start) - [Computer].
Disk (C:)], and click [Properties].
D Click [Tools] -
A standard user needs to enter an administrator password.
E Follow the on-screen instructions.
l The computer may be in ten-key mode.
If the NumLk indicator
key mode, and then input.
l The computer may be in Caps Lock mode.
If the Caps Lock indicator
able the Caps Lock mode, and then input.
l The user name (account name) includes the "@" mark.
- If another user account name exists:
Log on to Windows using another user account name, and
delete the account name that includes "@". Then create a new
- If no other account name exists:
You need to reinstall Windows (è page 19).
l Remove the USB device.
l Wait 1 or 2 minutes. It is not a malfunction.
Reference Manual "Setup Utility")
at the bottom left corner of the Desktop
[Windows (C:)] /
to disable the ten-