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Troubleshooting
I hear other calls when using the telephone.
•
Disconnect the base unit from the telephone wall jack. Plug in a different telephone. If you
still hear other calls, the problem is probably in the wiring or telephone/PBX service. Contact
your telephone service provider (charges may apply) or PBX system administrator.
My caller ID features are not working properly.
If you are using a PSTN line, please refer to the details below:
•
Caller ID is a subscription service. You must subscribe to this service from your telephone
service provider for this feature to work on your telephone.
•
The caller may not be calling from an area which supports caller ID.
•
Both your and the caller's telephone service providers must use equipment compatible with
the caller ID service.
•
The caller ID information shows after the first or second ring.
•
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
If you are using a PBX extension line, please note:
•
PBX switches do not transfer caller ID to extension lines. Please contact your PBX system
administrator for more information.
The ErisStation Conference Phone does not receive caller ID while on a call.
•
The ErisStation Conference Phone does not support type II caller ID. No caller ID is shown
when the line is already in use during a call.
I have accidentally set my LCD language to Spanish or French, and I don't
know how to change it back to English.
•
When the base unit is not in use or on a call, press
Common cure for electronic equipment.
•
If the telephone is not responding normally, put the wireless mics onto the charging cradles.
If it does not respond, try the following (in the order listed):
1.
Disconnect the power to the base unit.
2.
Remove the battery from the wireless mics.
3.
Wait a few minutes before connecting power to the base unit.
4.
Install the battery again and place the wireless mics onto the charging cradles.
5.
Wait for the wireless mic to synchronize with the base unit. Allow up to
one minute for this to take place.
once, and then enter
35
364 .
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