Table of Contents
Advertisement
Troubleshooting
The base unit does not ring when there is an incoming call.
•
Make sure there is a dial tone before use (page 4).
•
Make sure the ringer volume of the base unit is not set to off (page 10).
•
Make sure the DC power cable, telephone line cord, AC power cord, and the power adapter
are plugged in properly (page 2).
•
There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
•
If other telephones in your office are having the same problem, the problem is in the wiring
or telephone/PBX service. Contact your telephone service provider (charges may apply) or
PBX system administrator.
•
Disconnect the telephone line cord from the power adapter and plug it in a working
telephone. If the other telephone also does not ring, the problem is probably in the
telephone line cord. Try replacing the telephone line cord and retest.
•
If the line cord has been replaced and both the ErisStation Conference Phone and the
other telephone do not ring, the problem is in the wall jack, wiring or telephone/PBX service.
Contact your telephone service provider (charges may apply) or PBX system administrator.
•
Unplug the AC power cord from the wall outlet. Wait for approximately 15 seconds, and then
plug it back in. If you still cannot see "ErisStation" on the LCD display, or cannot get a dial
tone, please contact our customer service hotline designated above for assistance.
My wireless mic does not work at all.
The wireless mic works only when the base unit is properly powered and the wireless mic is
lifted from the charging cradle.
If the wireless mic works when lifted, the status indicator under the
within 2 seconds when you press
If the status indicator remains off and inactive, please follow the steps below:
1.
Remove the battery from battery compartment.
2.
Insert the battery again and secure the battery door. Then, return the wireless mic to the
charging cradle.
3.
Make sure the wireless mic is placed in the charging cradle correctly (page 3). The status
indicator under the
If the status indicator remains off at the time the wireless mic returned to the charging cradle,
the wireless mic, the battery or the charging cradle is probably defective. Please contact
customer service for assistance.
If the status indicator does not turn orange, please follow the steps below:
1.
Remove the wireless mic from the charging cradle and install the battery again (page 3).
2.
Return the wireless mic to the charging cradle. The status indicator under the
should turn orange. The wireless mic is charging now.
3.
Allow the wireless mic to be charged for at least 30 minutes.
4.
Remove the wireless mic from the charging cradle again.
5.
Press
, the status indicator under
on the base unit.
button should turn orange.
button should turn green within 2 seconds.
32
button turns green
button
Hide quick links:
Advertisement
Table of Contents
