VTech ErisStation VCS752 Administrator And Provisioning Manual
  1. Manuals
  2. Brands
  3. VTech Manuals
  4. Conference Phone
  5. ErisStation VCS752
  6. Administrator and provisioning manual

VTech ErisStation VCS752 Administrator And Provisioning Manual

With bluetooth
Hide thumbs Also See for ErisStation VCS752:
Table of Contents

Advertisement

Quick Links

See also: User Manual
®
ErisStation
Conference Phone with Bluetooth
VCS752
Administrator and Provisioning Manual
Rev. 1 12/16

Advertisement

Table of Contents
loading

Related Manuals for VTech ErisStation VCS752

Summary of Contents for VTech ErisStation VCS752

  • Page 1 ® ErisStation Conference Phone with Bluetooth VCS752 Administrator and Provisioning Manual Rev. 1 12/16...

  • Page 2: Table Of Contents

    VCS752 Administrator and Provisioning Manual ONTENTS Preface ...................... 6 Text Conventions ........................ 7 Audience..........................7 Related Documents ......................7 Introducing the VCS752................8 About the VCS752 conference phone ................9 Quick Reference Guide ....................10 Network Requirements ..................... 12 VCS752 Configuration Methods ..................13 Adding a Custom Logo .....................
  • Page 3 VCS752 Administrator and Provisioning Manual Dial Plan......................35 SIP Server Settings ..................36 Registration Settings ..................36 Outbound Proxy Settings ................36 Backup Outbound Proxy Settings ..............37 Audio Settings ....................37 Quality of Service ..................38 Signaling Settings ..................38 Feature Access Codes Settings ..............
  • Page 4 VCS752 Administrator and Provisioning Manual Servicing Pages........................68 Reboot ......................... 68 Time and Date ..................... 68 Time and Date Format .................. 69 Network Time Settings .................. 69 Time Zone and Daylight Savings Settings ............69 Manual Time Settings..................70 Firmware Upgrade ....................71 Firmware Server Settings................
  • Page 5 VCS752 Administrator and Provisioning Manual "time_date" Module: Time and Date Settings ..............115 "log" Module: Log Settings....................119 "remoteDir" Module: Remote Directory Settings.............120 "web" Module: Web Settings ..................125 "user_pref" Module: User Preference Settings ...............126 General configuration file settings ..............126 MAC-specific configuration file settings .............127 "call_settings"...

  • Page 6: Preface

    Purchase date: _______________________________ Place of purchase: ____________________________ Both the model and serial numbers of your VTech product can be found on the bottom of the console. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

  • Page 7: Text Conventions

    NAT traversal settings, and so on. As the VCS752 SIP Conference Phone with Bluetooth and DECT Accessories becomes certified for IP PBX equipment or services, VTech may publish interop guides for those specific services. The interop guides will recommend second-party devices and settings, along with VCS752-specific configurations for optimal performance with those services.

  • Page 8: Introducing The Vcs752

    VCS752 Administrator and Provisioning Manual H A P T E R VCS752 NTRODUCING THE This administrator and provisioning guide contains detailed instructions for configuring the VCS752 SIP Conference Phone with Bluetooth and DECT Accessories. Please read this guide before attempting to configure the VCS752. Some of the configuration tasks described in this chapter are duplicated in the Web User Interface (WebUI) described in the next chapter, but if you need to assign static IP addresses, they must be set at each device.

  • Page 9: About The Vcs752 Conference Phone

    VCS752 Administrator and Provisioning Manual About the VCS752 conference phone The VTech VCS752 SIP Conference Phone with Bluetooth and DECT Accessories is a conference phone designed to work with popular SIP telephone (IP PBX) equipment and services. Once you have ordered and configured your SIP equipment or service, the VCS752 enables you to make and receive calls as you would with any other business phone.

  • Page 10: Quick Reference Guide

    VCS752 Administrator and Provisioning Manual Quick Reference Guide The external features of the VCS752 conference phone are described below. 1. Status indicator 2. Speaker 3. Cell 2/Headset status indicator 4. LCD screen 5. MENU/SELECT 6. Navigation keys 7. TALK/OFF key 8.
  • Page 11 VCS752 Administrator and Provisioning Manual 1. USB port (power and network) Back to Contents Introducing the VCS752...

  • Page 12: Network Requirements

    VCS752 Administrator and Provisioning Manual Network Requirements A simple VCS752 SIP Conference Phone with Bluetooth and DECT Accessories installation example is shown in Figure 1. A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s).

  • Page 13: Vcs752 Configuration Methods

    VCS752 Administrator and Provisioning Manual VCS752 Configuration Methods You can configure the VCS752 using one of the following methods:  From the VCS752 itself, using the menus. The VCS752 menus are best suited to configuring a few settings, perhaps after the initial setup has been done. For administrators, the settings available on the VCS752 menus include network settings, account settings, and provisioning settings.

  • Page 14: Adding A Custom Logo

    “Uploading a custom logo” on page 15. The default logo for bootup and idle mode is the vtech logo. Idle screen logo behavior The behavior described below is disabled by default. You can enable the logo to appear instead of the idle screen after a specified period of inactivity.

  • Page 15: Uploading A Custom Logo

    VCS752 Administrator and Provisioning Manual Uploading a custom logo The file.bootup_logo and file.idle_logo parameters in the configuration file allow you to upload a custom bootup logo and custom idle logo. Place the logos on your server and enter the URL for each logo for the file.idle_logo and file.bootup_logo parameters. If the downloaded logo is found to be invalid, the syslog will record one of the following errors: ...

  • Page 16: Customizing Soft Keys

    VCS752 Administrator and Provisioning Manual Customizing Soft Keys The configuration file allows you to select which soft keys can appear on the Idle screen, the Active Call screen, the Held Call screen and the Live Dial screen. You can also specify the position of each soft key.
  • Page 17 VCS752 Administrator and Provisioning Manual Table 2. Custom Soft Keys Screen Available Soft Keys Soft Key Text Direct Call Pickup DirPickup Line (visible with more than one account assigned) Line Settings Settings Bluetooth connect Connect Bluetooth device 1 Device 1 Bluetooth device 2 Device 2 Program Dial (up to three Program Dial keys)
  • Page 18 VCS752 Administrator and Provisioning Manual Table 2. Custom Soft Keys Screen Available Soft Keys Soft Key Text Transfer Transfer Conference Conf XferLine (visible with more than one call) XferCall ConfLine (visible with more than one call) ConfCall Program Dial (up to three Program Dial keys) [Custom] Live Dial Blank...

  • Page 19: Configuration Using The Phone Menus

    VCS752 Administrator and Provisioning Manual H A P T E R ONFIGURATION SING THE HONE ENUS The VCS752 Main Menu has the following sub-menus:  Features—manage calls and Bluetooth devices, view and add directory entries, view call history, access messages, and use the speed dial menu. ...

  • Page 20: Viewing The Main Menu

    VCS752 Administrator and Provisioning Manual Viewing the Main Menu To use the VCS752 menu: 1. When the VCS752 is idle, press MENU. The Main Menu appears.   2. Press to highlight the desired sub-menu, and then press SELECT.  You can also press a corresponding dial pad key to select a numbered menu item.
  • Page 21 VCS752 Administrator and Provisioning Manual Table 3. Status menu summary Menu Information listed 1. Network  IP address  DHCP status (Enabled/Disabled)  Subnet Mask  Gateway IP address  DNS server 1 IP address  DNS server 2 IP address ...

  • Page 22: Viewing Line Status

    VCS752 Administrator and Provisioning Manual Viewing Line status To view line status, from the Status menu, select Line. The Line menu lists the available lines, along with icons indicating each line's current registration status. Table 4. Line status icons Icon Description Line registered Line unregistered...

  • Page 23: Using The Admin Settings Menu

    VCS752 Administrator and Provisioning Manual Using the Admin Settings Menu To access the Admin Settings menu: 1. When the VCS752 is idle, press MENU.  The Main Menu appears.   to highlight Admin settings, and then press SELECT. 2. Press -or- Press 4 (Admin settings) on the dial pad.

  • Page 24: Using The Network Setting Menu

    VCS752 Administrator and Provisioning Manual Using the Network Setting menu Use the Network setting menu to configure network-related settings for the VCS752. For more information about these settings, see “Basic Network Settings” on page 54 “Advanced Network Settings” on page To use the Network setting menu: ...
  • Page 25 VCS752 Administrator and Provisioning Manual To set static IP for the VCS752:   1. From the Network setting menu, press to highlight Set static IP, and then press SELECT. If DHCP is disabled, the Set static IP menu appears. If DHCP is enabled, an error message appears briefly before returning you to the Network setting menu.
  • Page 26 VCS752 Administrator and Provisioning Manual To set other settings (DNS and NTP):   1. From the Network setting menu, press to highlight Others, and then press SELECT. If DHCP is disabled, the Others menu appears. If DHCP is enabled, an error message appears briefly before returning you to the Network setting menu.

  • Page 27: Using The Line Menu

    VCS752 Administrator and Provisioning Manual Using the Line menu Use the Line menu to configure line-specific settings for the phone. To use the Line setting menu:   1. From the Admin Settings menu, press to highlight Line, and then press SELECT. The Line menu appears.

  • Page 28: Using The Provisioning Menu

    VCS752 Administrator and Provisioning Manual Using the Provisioning menu Use the Provisioning menu to configure auto-provisioning settings. For more information about auto-provisioning, see “Provisioning” on page 73 “Provisioning Using Configuration Files” on page On the Provisioning menu you can configure: ...

  • Page 29: Using The Webui

    VCS752 Administrator and Provisioning Manual H A P T E R SING THE The WebUI allows you to configure all aspects of VCS752 conference phone operation, including account settings, network settings, contact lists, and provisioning settings. The WebUI is embedded in the VCS752 operating system. When you access the WebUI, you are accessing it on the device, not on the Internet.

  • Page 30: Using The Web User Interface (Webui)

    VCS752 Administrator and Provisioning Manual Using the Web User Interface (WebUI) The Web User Interface (WebUI) resides on the VCS752 conference phone. You can access it using an Internet browser. After you log in to the WebUI, you can configure the VCS752 on the following pages: System Contacts...
  • Page 31 VCS752 Administrator and Provisioning Manual To access the WebUI: 1. Ensure that your computer is connected to the same network as the VCS752. 2. Find the IP address of the VCS752: a. When the VCS752 is idle, press MENU. b. Press  to highlight Status, and then press SELECT. c.

  • Page 32: Status Page

    VCS752 Administrator and Provisioning Manual Status Page The WebUI System Status page is equivalent to the Status menu on the VCS752. System Status The System Status page shows:  General information about your device, including model, MAC address, and firmware version ...

  • Page 33: System Pages

    VCS752 Administrator and Provisioning Manual System Pages SIP Account Management On the SIP Account Management pages, you can configure each account you have ordered from your service provider. The SIP Account settings are also available as parameters in the configuration file. See “"sip_account"...
  • Page 34 VCS752 Administrator and Provisioning Manual Setting Description Authentication name If authentication is enabled on the server, enter the authentication name (or authentication ID) for authentication with the server. Authentication password If authentication is enabled on the server, enter the authentication password for authentication with the server. Dial Plan Enter the dial plan, with dialing strings separated by a | symbol.

  • Page 35: Dial Plan

    VCS752 Administrator and Provisioning Manual Dial Plan The dial plan consists of a series of dialing rules, or strings, that determine whether what the user has dialed is valid and when the VCS752 should dial the number. Numbers that are dialed when forwarding a call—when the user manually fowards a call, or a pre-configured number is dialed for Call Forward All, Call Forward–No Answer, or Call Forward Busy—always bypass the dial plan.

  • Page 36: Sip Server Settings

    VCS752 Administrator and Provisioning Manual SIP Server Settings Setting Description Server address Enter the IP address or domain name for the SIP server. Server port Enter the port number that the SIP server will use. Registration Settings Setting Description Server address Enter the IP address or domain name for the registrar server.

  • Page 37: Backup Outbound Proxy Settings

    VCS752 Administrator and Provisioning Manual Backup Outbound Proxy Settings Setting Description Server address Enter the IP address or domain name for the backup proxy server. Server port Enter the port number that the backup proxy server will use. Audio Settings Setting Description Ringer Tone...

  • Page 38: Quality Of Service

    VCS752 Administrator and Provisioning Manual Quality of Service Setting Description DSCP (voice) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch. DSCP (signalling) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch.

  • Page 39: Feature Access Codes Settings

    VCS752 Administrator and Provisioning Manual Feature Access Codes Settings If your IP PBX service provider uses feature access codes, then enter the applicable codes here. Setting Description Paging Enter the paging access code. Call Park Enter the call park access code. Broadsoft provides a feature access code for the park feature.
  • Page 40 VCS752 Administrator and Provisioning Manual Setting Description Call Forward Busy ON Enter the Call Forward Busy ON access code. Call Forward Busy OFF Enter the Call Forward Busy OFF access code. Anonymous Call Reject Enter the Anonymous Call Reject ON access code. Anonymous Call Reject Enter the Anonymous Call Reject OFF access code.

  • Page 41: Voicemail Settings

    VCS752 Administrator and Provisioning Manual Voicemail Settings Setting Description Enable MWI When enabled, the account subscribes to the "message Subscription summary" event package. The account may use the User ID or the service provider's "Mailbox ID". Mailbox ID Enter the URI for the mailbox ID. The phone uses this URI for the MWI subscription.

  • Page 42: Nat Traversal

    VCS752 Administrator and Provisioning Manual NAT Traversal Setting Description Enable STUN Enables or disables STUN (Simple Traversal of UDP through NATs) for account x. The Enable STUN setting allows the VCS752 to identify its publicly addressable information behind a NAT via communicating with a STUN server. Server address Enter the STUN server IP address or domain name.

  • Page 43: Session Timer

    VCS752 Administrator and Provisioning Manual Session Timer Setting Description Enable Session Timer Enables or disables the SIP session timer. The session timer allows a periodic refreshing of a SIP session using the RE-INVITE message. Minimum value (secs) Sets the session timer minimum value (in seconds) for account x.

  • Page 44: Call Settings

    VCS752 Administrator and Provisioning Manual Call Settings You can configure call settings for each account. Call Settings include Do Not Disturb and Call Forward settings. The call settings are also available as parameters in the configuration file. See “"call_settings" Module: Call Settings” on page 129.

  • Page 45: Call Forward

    VCS752 Administrator and Provisioning Manual Call Forward Setting Description Enable Call Forward Enables or disables call forwarding for all calls on that line. Always Select to enable. Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Enables or disables forwarding incoming calls to the target Busy number if:...

  • Page 46: Preferences

    VCS752 Administrator and Provisioning Manual Preferences On the Preferences page, you can configure some basic settings for the phone and set hold reminder and call waiting settings. The Preferences page is also available to phone users when they log on to the WebUI. The preference settings are also available as parameters in the configuration file.

  • Page 47: Call Hold Reminder

    VCS752 Administrator and Provisioning Manual Call Hold Reminder Setting Description Enable Call Hold Enables or disables the call hold reminder tone. Select to Reminder Tone enable. Tone Interval (secs) Sets the interval for the call hold reminder tone, in seconds. Call Waiting Setting Description...

  • Page 48: Program Dial Keys

    VCS752 Administrator and Provisioning Manual Program Dial Keys The Program Dial feature allows phone users to dial numbers with a single press of a soft key. On the Program Dial pages, you can configure up to three Program Dial keys. Each key requires a label (short enough to fit in the soft key’s area), an account and number that the key will dial, a location where the key will fit between the other soft keys, and the call modes during which the key will appear.

  • Page 49: Speed Dial

    VCS752 Administrator and Provisioning Manual Speed Dial On the Speed Dial page, you can enter up to 10 speed dial numbers. For each speed dial number you enter, you must assign the account on which the number will be dialed out. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number.

  • Page 50: Speed Dial Keys

    VCS752 Administrator and Provisioning Manual Speed Dial Keys Click the link for each setting to see the matching configuration file parameter in “"speed_dial" Module: Speed Dial Settings” on page 131. Setting Description Name The name associated with the speed dial entry. Value The phone number that the speed dial key dials when pressed and held.

  • Page 51: Signaling Settings

    VCS752 Administrator and Provisioning Manual Signaling Settings The signaling settings are also available as parameters in the configuration file. See “"network" Module: Network Settings” on page 106. After entering information on this page, click to save it. Voice Click the link for each setting to see the matching configuration file parameter in “"network"...

  • Page 52: Ringer Settings

    VCS752 Administrator and Provisioning Manual Ringer Settings The Ringer Settings enable you to provide a distinctive ringing feature via the custom Alert-Info header associated with an incoming call. This setting overrides the ringer tone you have set for the account. For example, you can set a unique ringer tone to alert the VCS752 user upon receiving any incoming calls tagged as "important"...

  • Page 53: Paging Zones

    VCS752 Administrator and Provisioning Manual Paging Zones On the Paging Zones page, you can enter the multicast IP addresses that the phone will monitor. When a page is sent out using this multicast IP address, all phones that are programmed to monitor that IP address will receive the paging RTP stream and play the page on their speakerphone.

  • Page 54: Network Pages

    VCS752 Administrator and Provisioning Manual Network Pages You can set up the VCS752 for your network configuration on the Network pages. Your service provider may require you to configure your network to be compatible with its service, and the VCS752 settings must match the network settings. The network settings are also available as parameters in the configuration file.

  • Page 55: Advanced Network Settings

    VCS752 Administrator and Provisioning Manual Setting Description Primary DNS If DHCP is disabled, enter addresses for the primary and secondary DNS servers. Secondary DNS Advanced Network Settings VLAN You can organize your network and optimize VoIP performance by creating a virtual LAN for phones and related devices.

  • Page 56: Lldp-Med

    VCS752 Administrator and Provisioning Manual LLDP-MED Setting Description Enable LLDP-MED Enables or disables Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED). LLDP-MED is a standards-based discovery protocol supported on some network switches. It is required for auto-configuration with VLAN settings. Packet Interval (secs) Sets the LLDP-MED packet interval (in seconds).

  • Page 57: Contacts Pages

    VCS752 Administrator and Provisioning Manual Contacts Pages Local Directory On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. In order to back up your contacts or import another local directory file, the page also enables you to export and import your phone's local directory.
  • Page 58 VCS752 Administrator and Provisioning Manual Table 6. Local Directory commands Click To... Sort the list by last name. Edit information for an entry View the next page of entries. View the last page of entries. View the first page of entries. Delete selected entries from the directory.

  • Page 59: Create Local Directory Entry

    VCS752 Administrator and Provisioning Manual Create Local Directory Entry Setting Description Range Default First Name Enter the appropriate names in these fields. The maximum length Blank Last Name of the first name and last name fields is 15 characters. Ringer Tone Sets a unique ringer tone for calls Auto, Tone 1–10 Tone 1...

  • Page 60: Blacklist

    VCS752 Administrator and Provisioning Manual Blacklist On the Blacklist page, you can manage local blacklist entries. The VCS752 rejects calls from numbers that match blacklist entries. You can sort, edit, delete, and add up to 200 blacklist entries. In order to back up your blacklist entries or import another local blacklist file, the page also enables you to export and import the blacklist.

  • Page 61: Create Blacklist Entry

    VCS752 Administrator and Provisioning Manual Table 7. Blacklist commands Click To... Add a new entry. Delete all entries. Import a blacklist file. Export the blacklist. To add a new blacklist entry: 1. Click . The Create Blacklist Entry page appears. 2.

  • Page 62: Blacklist Import/Export

    VCS752 Administrator and Provisioning Manual Blacklist Import/Export The best way to create a blacklist file for import is to first export the blacklist from the VCS752. After exporting the file, open it in an .xml editor and add or modify entries. Importing a blacklist file adds the imported blacklist entries to existing entries.

  • Page 63: Ldap

    VCS752 Administrator and Provisioning Manual LDAP The phone supports remote Lightweight Directory Access Protocol (LDAP) directories. An LDAP directory is hosted on a remote server and may be the central directory for a large organization spread across several cities, offices, and departments. You can configure the phone to access the directory and allow users to search the directory for names and telephone numbers.
  • Page 64 (no spaces). Your directory may include attributes like "cn" (common name) or "ou" (organizational unit) or "dc" (domain component). For example: ou=accounting,dc=vtech,dc=com Maximum number of Sets the maximum number of entries returned for an LDAP entries search.
  • Page 65 VCS752 Administrator and Provisioning Manual Setting Description Work number attribute Sets the attribute for the work number. What you enter here should match the work number attribute for entries on the LDAP server (telephoneNumber, for example). This helps ensure that the phone displays LDAP entries in the same format as the Local Directory.

  • Page 66: Broadsoft

    VCS752 Administrator and Provisioning Manual Broadsoft The phone supports access to the Broadsoft Phonebook. Users can search for and call contacts that are hosted on the Broadsoft Phonebook. On the Broadsoft Phonebook Settings page, you must enter the path and credentials to enable the phone to access the Broadsoft Phonebook.

  • Page 67: Call History

    VCS752 Administrator and Provisioning Manual Call History The Call History page has no configurable settings. It displays Missed Calls, Received Calls, and Dialed Calls. Users can view their call history and "click to dial" numbers if click to dial is enabled. Back to Contents Using the WebUI...

  • Page 68: Servicing Pages

    VCS752 Administrator and Provisioning Manual Servicing Pages Reboot To manually reboot the VCS752 and apply settings that you have updated, click Time and Date On the Time and Date page, you can manually set the time and date, and the time and date formats.

  • Page 69: Time And Date Format

    VCS752 Administrator and Provisioning Manual Time and Date Format Click the link for each setting to see the matching configuration file parameter in “"time_date" Module: Time and Date Settings” on page 115. Default values and ranges are listed there. Setting Description Date Format Sets the date format.

  • Page 70: Manual Time Settings

    VCS752 Administrator and Provisioning Manual Setting Description DST End: Month If User-defined DST is enabled, set the end date and time for daylight savings: Month, week, day, and hour. DST End: Week DST End: Day DST End: Hour Daylight Savings Offset If User-defined DST is enabled, this specifies the daylight savings adjustment (in minutes) to be applied when the current time is between Daylight Savings Start and...

  • Page 71: Firmware Upgrade

    VCS752 Administrator and Provisioning Manual Firmware Upgrade You can update the VCS752 with new firmware using the following methods:  Retrieving a firmware update file from a remote host computer and accessed via a URL. This central location may be arranged by you, an authorized dealer, or your SIP service provider.

  • Page 72: Manual Firmware Update And Upload

    VCS752 Administrator and Provisioning Manual Manual Firmware Update and Upload On the Manual Firmware Update Settings page, you can upgrade the VCS752 firmware using a file located on your computer or local network. To update the firmware using a file on your computer or local network: 1.

  • Page 73: Provisioning

    Redirection Server URL available as the default Provisioning Server URL (see “provisioning.server_address” on page 110). Using the Redirection Service requires contacting the VTech support team for an account. If one of these sources is disabled, not available, or has not been configured, the VCS752 proceeds to the next source until reaching the end of the list.

  • Page 74: Provisioning Server

    VCS752 Administrator and Provisioning Manual Provisioning Server Setting Description Server URL URL of the provisioning file(s). The format of the URL must be RFC 1738 compliant, as follows: "<schema>://<user>:<password>@ <host>:<port>/<url-path>" "<user>:<password>@" may be empty. "<port>" can be omitted if you do not need to specify the port number.

  • Page 75: Dhcp Settings

    VCS752 Administrator and Provisioning Manual DHCP Settings Setting Description Use DHCP Options Enables the VCS752 to use DHCP options to locate and retrieve the configuration file. When selected, the VCS752 automatically attempts to get a provisioning server address, and then the configuration file. If DHCP options do not locate a configuration file, then the server provisioning string is checked.
  • Page 76 VCS752 Administrator and Provisioning Manual Setting Description Mode Sets which files for which the VCS752 checks. It can check for configuration files, firmware update files (from the URL entered on the Firmware Server Settings page), or both. Note: When checking for both configuration and firmware files, the firmware URL can be within the config file.

  • Page 77: Import Configuration

    VCS752 Administrator and Provisioning Manual Import Configuration You can configure the VCS752 by importing a configuration file from your computer or your local network. For more information about configuration file types and configuration file formatting, see “Provisioning Using Configuration Files” on page To import a configuration file: 1.

  • Page 78: Reset Configuration

    VCS752 Administrator and Provisioning Manual To export the configuration file:  Click The format of the exported file is <model name>_<mac address>.cfg. For example, VCS752_0011A0OCF489.cfg. Exporting a configuration file generates two header lines in the configuration file. These header lines provide the model number and software version in the following format: #Model Number = xxxxxxx #SW Version = xxxxxxx You can use the exported file as a general configuration file, and duplicate the settings...

  • Page 79: Security

    VCS752 Administrator and Provisioning Manual Security On the Security page you can reset the admin password, reset the user password, and enter web server settings. The security settings are also available as parameters in the configuration file. See “"web" Module: Web Settings” on page 125.

  • Page 80: Web Server

    VCS752 Administrator and Provisioning Manual Web Server Setting Description HTTP Server port Port used by the HTTP server. Enable Secure Browsing Sets the server to use the HTTPS protocol. HTTPS Server port Port used by the HTTPS server. To configure Web Server Settings: 1.

  • Page 81: Device Certificate

    VCS752 Administrator and Provisioning Manual Device Certificate To upload a Device certificate: 1. On the Device Certificate page, click 2. Locate the certificate file and click Open. 3. On the Device Certificate page, click Server Certificate To upload a web server certificate: 1.

  • Page 82: System Logs

    VCS752 Administrator and Provisioning Manual System Logs On the Syslog Settings page, you can enter settings related to system logging activities. It supports the following logging modes:  Syslog server  Volatile file Under Network Trace, you can capture network traffic related to the phone's activity and save the capture as a .pcap file.

  • Page 83: Network Trace

    VCS752 Administrator and Provisioning Manual The logging levels are:  CRITICAL: Operating conditions to be reported or corrected immediately (for example, an internal component failure or file system error).  ERROR: Non-urgent failures—unexpected conditions that won't cause the device to malfunction. ...

  • Page 84: Provisioning Using Configuration Files

    VCS752 Administrator and Provisioning Manual H A P T E R ROVISIONING SING ONFIGURATION ILES Provisioning using configuration files is the quickest way to configure multiple VCS752 conference phones. You can place configuration files on a provisioning server, where the VCS752 conference phones retrieve the files and update their configuration automatically.

  • Page 85: The Provisioning Process

    General file: <model>.cfg.  MAC-specific file: <model>_<MAC Address>.cfg. The <model> variable is the VTech product model: VCS752, for example. If the provisioning URL specifies both a path and filename, then the VCS752 retrieves only the configuration file specified. 3. The VCS752 restarts after one minute of inactivity.

  • Page 86: Resynchronization: Configuration File Checking

    VCS752 Administrator and Provisioning Manual Resynchronization: configuration file checking You can select a number of options that determine when the VCS752 checks for new configuration files. This process of checking for configuration files is called Resynchronization. Resynchronization options are available on the WebUI Provisioning page, but you can also include them in a configuration file.

  • Page 87: Configuration File Types

     General file: <model>.cfg  MAC-specific file: <model>_<MAC Address>.cfg The <model> variable is the VTech product model; for example, VCS752. For more information about the MAC-specific configuration file, see “Guidelines for the MAC-Specific configuration file” on page If the provisioning URL specifies a path only with no filename, then by default the VCS752 will fetch both files.

  • Page 88: Data Files

    VCS752 Administrator and Provisioning Manual Data Files The configuration file can also include links to data files for product customization. Allowed data types include the following:  Directory (contacts, blacklist) in .xml format  Certificates (server, provisioning, LDAP, Broadsoft) in pem format ...

  • Page 89: Configuration File Tips And Security

    VCS752 MAC address, which is printed on a label on the of the device, or available on the MENU > Status > Product Info screen. For example, a VTech VCS752 conference phone with the MAC address of 00:11:A0:10:6F:2D would download the VCS752_0011A0106F2D.cfg file.

  • Page 90: Securing Configuration Files With Aes Encryption

    VCS752 Administrator and Provisioning Manual Securing configuration files with AES encryption You can encrypt your configuration files to prevent unauthorized users modifying the configuration files. The VCS752 firmware decrypts files using the AES 256 algorithm. After encrypting a file and placing it on your provisioning server, you can enable the VCS752 to decrypt the file after fetching it from the server.
  • Page 91 VCS752 Administrator and Provisioning Manual To enable configuration file decryption: 1. On the WebUI, click Servicing > Provisioning. 2. On the Provisioning page under Resynchronization, select Use Encryption for configuration file. 3. Enter the 16-character passphrase that you created when you encrypted the configuration file.

  • Page 92: Configuration File Parameter Guide

    VCS752 Administrator and Provisioning Manual H A P T E R ONFIGURATION ARAMETER UIDE This chapter lists the available options for all the settings within the VCS752 configuration file. Most settings in the configuration file have an equivalent in the WebUI (see the settings tables in “Using the WebUI”...

  • Page 93: Sip_Account" Module: Sip Account Settings

    VCS752 Administrator and Provisioning Manual  “"tone" Module: Tone Definition Settings” on page 136  “"profile" Module: Password Settings” on page 139  “"page_zone" Module: Paging Zone Settings” on page 140  “"softkey" Module: Custom Soft Key Settings” on page 142 ...
  • Page 94 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.inter_digit_timeout Description: Sets the inter-digit timeout (in seconds) for account x. The inter-digit timeout sets how long the VCS752 waits after the last digit is entered before dialing the number. Values: 1–10 Default: Setting: sip_account.x.maximum_call_number Description: Sets the maximum number of concurrent active calls allowed for that...
  • Page 95 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.primary_sip_server_port Description: Sets the SIP server port for account x. Values: 1–65535 Default: 5060 Setting: sip_account.x.primary_registration_server_address Description: Sets the registration server IP address for account x. Values: Text string Default: Blank Setting: sip_account.x.primary_registration_server_port Description: Sets the registration server port for account x.
  • Page 96 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.backup_outbound_proxy_server_port Description: Sets the backup outbound proxy server port for account x. Values: 1–65535 Default: 5060 Setting: sip_account.x.codec_priority.1 Description: Sets the highest-priority codec for account x. Values: g711u, g711a, g729, g726, Default: g711u g722 Setting: sip_account.x.codec_priority.2 Description:...
  • Page 97 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.g729_annexb_enable Description: Enables G.729 Annex B, with voice activity detection (VAD) and bandwidth-conserving silence suppression. This setting applies only when G.729a/b is selected in a sip_account.x.codec_priority parameter. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.dscp Description: Sets the Voice Quality of Service Layer 3 - DSCP for account x.
  • Page 98 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.access_code_park_call Description: Sets the Call Park feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_retrieve_parked_call Description: Sets the retrieve parked call feature access code for account x. Values: Text string Default: Blank Setting:...
  • Page 99 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.access_code_cfna_off Description: Sets the Call Forward No Answer OFF feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_cfb_on Description: Sets the Call Forward Busy ON feature access code for account x. Values: Text string Default:...
  • Page 100 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.access_code_call_waiting_off Description: Sets the Call Waiting OFF feature access code for account x. Values: Text string Default: Blank Setting: sip_account.x.access_code_group_call_pickup Description: Sets the Group Call Pickup feature access code for account x. Values: Text string Default: Blank Setting:...
  • Page 101 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.nat_traversal_stun_enable Description: Enables or disables STUN (Simple Traversal of UDP through NATs) for account x. STUN enables clients, each behind a firewall, to establish calls via a service provider hosted outside of either local network. Values: 0 (disabled), 1 (enabled) Default:...
  • Page 102 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.network_bridge_uri Description: Sets the URI for the network conferencing bridge on account x. Values: Text string (SIP URI) Default: Blank Setting: sip_account.x.sip_session_timer_enable Description: Enables or disables the SIP session timer. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.sip_session_timer_min...
  • Page 103 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.park_variant Description: Selects how the VCS752 handles call parking, depending on the service provider. When the default "broadsoft" variant is selected, calls are parked via a PFK and a feature access code. The target number for the "park"...

  • Page 104: Mac-Specific Configuration File Settings

    VCS752 Administrator and Provisioning Manual MAC-specific configuration file settings Setting: sip_account.x.sip_account_enable Description: Enables account x to be used by the device. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.label Description: Sets the text that identifies the account on the device LCD. The account label appears on the idle screen, dialing screen, and other call appearance screens.
  • Page 105 VCS752 Administrator and Provisioning Manual Setting: sip_account.x.feature_sync_enable Description: Enables or disables feature synchronization for account x. When enabled, features configured on the service provider's web portal will automatically be updated on the device's WebUI. Values: 0 (disabled), 1 (enabled) Default: Setting: sip_account.x.mwi_uri Description:...

  • Page 106: Network" Module: Network Settings

    VCS752 Administrator and Provisioning Manual "network" Module: Network Settings The network settings follow the format: network.[element]. General configuration file settings Setting: network.rtp.port_start Description: Sets the Local RTP port range start. Values: 1–65535 Default: 18000 Setting: network.rtp.port_end Description: Sets the Local RTP port range end. Values: 1–65535 Default:...
  • Page 107 Text string Default: Blank Setting: network.vendor_class_id Description: Sets the vendor ID for DHCP option 60. Values: Text string Default: Vtech Vesa VCS752 Setting: network.user_class Description: Sets the user class for DHCP option 77. Values: Text string Default: Vtech Vesa VCS752 Setting: network.ip_dns_cache_clear_timeout...

  • Page 108: Mac-Specific Configuration File Settings

    VCS752 Administrator and Provisioning Manual MAC-specific configuration file settings Setting: network.nat.masquerading_enable Description: Enables or disables IP masquerading. Values: 0 (disabled), 1 (enabled) Default: Setting: network.nat.public_ip_addr Description: Sets the public IP address. Values: Text string (IPv4) Default: Setting: network.nat.public_sip_port Description: Sets the public SIP port. Values: 1–65535 Default:...
  • Page 109 VCS752 Administrator and Provisioning Manual Setting: network.ip.subnet_mask Description: Sets the subnet mask for the network. Values: Text string (IPv4) Default: Blank Setting: network.ip.gateway_addr Description: Sets the Gateway IP address. Values: Text string (IPv4) Default: Blank Setting: network.ip.dns1 Description: Sets the primary DNS server IP address. Values: Text string (IPv4) Default:...

  • Page 110: Provisioning" Module: Provisioning Settings

    VCS752 Administrator and Provisioning Manual "provisioning" Module: Provisioning Settings The provisioning settings follow the format: provisioning.[element]. All these settings are exported when you manually export the configuration from the VCS752. All the provisioning settings are included in the general configuration file. Setting: provisioning.click_to_dial Description:...
  • Page 111 VCS752 Administrator and Provisioning Manual Setting: provisioning.server_access_password Description: Sets the authentication password for the provisioning server. Values: Text string Default: Blank Setting: provisioning.dhcp_option_enable Description: Enables or disables using DHCP options for locating the configuration and firmware files. Values: 0 (disabled), 1 (enabled) Default: Setting: provisioning.dhcp_option_priority_1...
  • Page 112 VCS752 Administrator and Provisioning Manual Setting: provisioning.schedule_mode Description: Sets the type of schedule check for configuration and firmware files. Values: disable, interval, weekday Default: disable Setting: provisioning.resync_time Description: Sets the interval (in minutes) between checks for new firmware and/or configuration files. Values: 0–65535 Default:...
  • Page 113 VCS752 Administrator and Provisioning Manual Setting: provisioning.crypto_enable Description: Enables or disables encryption check for the configuration file(s). Enable if you have encrypted the configuration file(s) using AES encryption. Values: 0 (disabled), 1 (enabled) Default: Setting: provisioning.crypto_passphrase Description: Sets the AES encryption passphrase for decrypting the configuration file(s).
  • Page 114 VCS752 Administrator and Provisioning Manual Setting: provisioning.pwd_export_enable Description: Enables or disables passwords from being exported in plain text. This parameter is not available on the WebUI. The passwords affected are:  network.eapol.access_password  provisioning.fw_server_access_password  provisioning.server_access_password  profile.admin.access_password  profile.user.access_password ...

  • Page 115: Time_Date" Module: Time And Date Settings

    VCS752 Administrator and Provisioning Manual "time_date" Module: Time and Date Settings The time and date settings follow the format: time_date.[element]. All these settings are exported when you manually export the configuration from the VCS752. All the time and date settings are included in the general configuration file. Setting: time_date.date_format Description:...
  • Page 116 VCS752 Administrator and Provisioning Manual Values: Pacific/Pago_Pago, Pacific/Honolulu, Default: America/New_York America/Adak, America/Anchorage, America/Vancouver, America/Tijuana, America/Los_Angeles, America/Edmonton, America/Chihuahua, America/Denver, America/Phoenix, America/Winnipeg, Pacific/Easter, America/Mexico_City, America/Chicago, America/Nassau, America/Montreal, America/Grand_Turk, America/Havana, America/New_York, America/Caracas, America/Halifax, America/Santiago, America/Asuncion, Atlantic/Bermuda, Atlantic/Stanley, America/Port_of_Spain, America/St_Johns, America/Godthab, America/Argentina/Buenos_Aires, America/Fortaleza, America/Sao_Paulo, America/Noronha, Atlantic/Azores, GMT, America/Danmarkshavn, Atlantic/Faroe, Europe/Dublin, Europe/Lisbon,...
  • Page 117 VCS752 Administrator and Provisioning Manual Setting: time_date.daylight_saving_auto_adjust Description: Sets the device to automatically adjust clock for daylight savings. Values: 0 (disabled), 1 (enabled) Default: Setting: time_date.daylight_saving_user_defined Description: Enables or disables manual daylight savings configuration. Values: 0 (disabled), 1 (enabled) Default: Setting: time_date.daylight_saving_start_month Description:...
  • Page 118 VCS752 Administrator and Provisioning Manual Setting: time_date.daylight_saving_end_week Description: Sets the week that daylight savings time ends. Values: 1–5 Default: Setting: time_date.daylight_saving_end_day Description: Sets the day that daylight savings time ends. Values: Sunday, Monday, Tuesday, Default: Sunday Wednesday, Thursday, Friday, Saturday Setting: time_date.daylight_saving_end_hour Description:...

  • Page 119: Log" Module: Log Settings

    VCS752 Administrator and Provisioning Manual "log" Module: Log Settings The log settings control system logging activities. System logging may be required for troubleshooting purposes. The following logging modes are supported:  Serial/Console—system log output to an external console using a serial/RS-232 cable ...

  • Page 120: Remotedir" Module: Remote Directory Settings

    VCS752 Administrator and Provisioning Manual "remoteDir" Module: Remote Directory Settings The remote directory settings follow the format: remoteDir.[element]. All these settings are exported when you manually export the configuration from the VCS752. All the remote directory settings are included in the general configuration file. Setting: remoteDir.ldap_enable Description:...
  • Page 121 Sets the LDAP search base. This sets where the search begins in the directory tree structure. Enter one or more attribute definitions, separated by commas (no spaces). Your directory may include attributes like "cn" (common name) or "ou" (organizational unit) or "dc" (domain component). For example, ou=accounting,dc=vtech,dc=com Values: Text string Default:...
  • Page 122 VCS752 Administrator and Provisioning Manual Setting: remoteDir.ldap_number_filter Description: Sets the LDAP number filter. Values: Text string Default: Blank Setting: remoteDir.ldap_firstname_attribute Description: Sets the name attributes. Enter the name attributes that you want the VCS752 to display for each entry returned after an LDAP search. Separate each attribute with a space.
  • Page 123 VCS752 Administrator and Provisioning Manual Setting: remoteDir.ldap_incall_lookup_enable Description: Enables or disables LDAP incoming call lookup. If enabled, the VCS752 searches the LDAP directory for the incoming call number. If the number is found, the VCS752 uses the LDAP entry for CID info. Values: 0 (disabled), 1 (enabled) Default:...
  • Page 124 VCS752 Administrator and Provisioning Manual Setting: remoteDir.broadsoft_access_password Description: Sets the Broadsoft Phonebook authentication password. Values: Text string Default: Blank Setting: remoteDir.broadsoft_dir_type Description: Sets the Broadsoft Phonebook directory type. Values: Group, GroupCommon, Default: Group Enterprise, EnterpriseCommon, Personal Setting: remoteDir.ldap_check_certificate Description: Enables or disables accepting only a trusted LDAP certificate. Values: 0 (disabled), 1 (enabled) Default:...

  • Page 125: Web" Module: Web Settings

    VCS752 Administrator and Provisioning Manual "web" Module: Web Settings The web settings control the web server IP, port, and security settings. The web settings follow the format: web.[element]. All the web settings are included in the general configuration file. Setting: web.http_port Description: Sets the http port when http is enabled.

  • Page 126: User_Pref" Module: User Preference Settings

    VCS752 Administrator and Provisioning Manual "user_pref" Module: User Preference Settings The user settings are accessible to the VCS752 user. These settings are useful for initial setup. You may wish to remove these settings from auto-provisioning update files so that users do not have their own settings overwritten. The user preference settings follow the format: user_pref.[element].

  • Page 127: Mac-Specific Configuration File Settings

    VCS752 Administrator and Provisioning Manual Setting: user_pref.notify.led.missed_call.enable Description: Sets how the Message Waiting LED operates. When enabled, the LED turns on for missed calls and new messages. When disabled, the LED turns on for new messages only. Note: This setting is not available on the phone menu or WebUI. Values: 0 (disabled), 1 (enabled) Default:...
  • Page 128 VCS752 Administrator and Provisioning Manual Setting: user_pref.call_waiting.tone_interval Description: Sets the interval for the call waiting tone in seconds. Values: 10–60 Default: Setting: user_pref.call_waiting.mode Description: Enables or disables rejecting calls if already on a call. Values: 0 (disabled), 1 (enabled) Default: Setting: user_pref.lcd_contrast Description:...

  • Page 129: Call_Settings" Module: Call Settings

    VCS752 Administrator and Provisioning Manual "call_settings" Module: Call Settings The call settings configure data related to a user's call preferences. The data is stored internally at /mnt/flash/CallSettings.xml. All the call settings (except one) follow the format: call_settings.account.x.[element] where x is an account number ranging from 1 to 3. All the call settings are included in the MAC-specific configuration file.
  • Page 130 VCS752 Administrator and Provisioning Manual Setting: call_settings.account.x.call_fwd_busy_enable Description: Enables or disables Call Forward Busy for account x. Values: 0 (disabled), 1 (enabled) Default: Setting: call_settings.account.x.call_fwd_busy_target Description: Sets the Call Forward Busy target number for account x. Values: Text string Default: Blank Setting: call_settings.account.x.cfna_enable...

  • Page 131: Speed_Dial" Module: Speed Dial Settings

    VCS752 Administrator and Provisioning Manual "speed_dial" Module: Speed Dial Settings The speed dial key settings configure the dial pad keys for speed dialing pre-programmed phone numbers. When configured, the VCS752 user can press and hold a dial pad key to dial a programmed phone number.

  • Page 132: Ringersetting" Module: Distinctive Ringer Settings

    VCS752 Administrator and Provisioning Manual "ringersetting" Module: Distinctive Ringer Settings The distinctive ringer settings configure the distinctive ringer feature. For more information, “Ringer Settings” on page 52. You can configure up to 8 instances of the distinctive ringer feature. The ringer setting parameters follow the format ringersetting.x.[element], where x is the instance of the setting, ranging from 1 to 8.

  • Page 133: File" Module: Imported File Settings

    VCS752 Administrator and Provisioning Manual "file" Module: Imported File Settings The "file" parameters enable the provisioning file to import additional configuration files of various types, including:  Contact lists  Custom logos  Security certificates The following certificates are supported: ...

  • Page 134: Mac-Specific Configuration File Settings

    VCS752 Administrator and Provisioning Manual Setting: file.sips.trusted.certificate.x Description: URI of SIPS (TLS transport) certificate to be imported for account x; for example, <protocol>://<user>:<password>@<host>:<port>/<url-path> Values: Text string Default: Blank Setting: file.ldap.trusted.certificate Description: URI of LDAP certificate to be imported; for example, <protocol>://<user>:<password>@<host>:<port>/<url-path>...
  • Page 135 VCS752 Administrator and Provisioning Manual Setting: file.contact.blacklist.overwrite Description: URL of contact blacklist to be imported. Entries in the imported file will replace all existing directory entries. Values: Text string Default: Blank Setting: file.bootup_logo Description: URL of custom logo shown during bootup. For logo specifications, see “Logo specifications”...

  • Page 136: Tone" Module: Tone Definition Settings

    VCS752 Administrator and Provisioning Manual "tone" Module: Tone Definition Settings The Tone Definition settings configure data for various tones for the purpose of localization. The Audio Manager component uses the data from this model to populate the mcu on bootup. Each tone definition must be a string of 12 elements separated by a space: "<num of freq>...
  • Page 137 VCS752 Administrator and Provisioning Manual Setting: tone.call_waiting_tone.element.x Description: Defines the call waiting tone element x. Values: Tone element string Default: Blank Setting: tone.hold_reminder_tone.num_of_elements Description: Sets the number of tone elements for the hold reminder tone. Values: 1–5 Default: Setting: tone.hold_reminder_tone.element.1 Description: Defines the hold reminder tone element 1.
  • Page 138 VCS752 Administrator and Provisioning Manual Setting: tone.stutter_dial_dial_tone.element.1 Description: Defines the stutter dial tone element 1. Values: Tone element string Default: 2 440 -180 350 -180 0 0 0 0 100 100 10 Setting: tone.stutter_dial_dial_tone.element.2 Description: Defines the stutter dial tone element 2. Values: Tone element string Default:...

  • Page 139: Profile" Module: Password Settings

    VCS752 Administrator and Provisioning Manual Setting: tone.ring_back_tone.element.1 Description: Defines the ringback tone element 1. Values: Tone element string Default: 2 440 -180 480 -180 0 0 0 0 2000 4000 65535 Setting: tone.ring_back_tone.element.x Description: Defines the ringback tone element x. Values: Tone element string Default:...

  • Page 140: Page_Zone" Module: Paging Zone Settings

    VCS752 Administrator and Provisioning Manual "page_zone" Module: Paging Zone Settings The paging zone settings allow you to define a maximum of 10 paging zones that the VCS752 can use for multicast paging. The paging zone parameters (except for page_zone.call_priority_threshold) follow the format page_zone.x.[element], where x is the paging zone ID number, ranging from 1 to 10.
  • Page 141 VCS752 Administrator and Provisioning Manual Setting: page_zone.call_priority_threshold Description: Set the call_priority_threshold. If the paging zone priority (page_zone.x.priority) is higher or equal to the call priority, then a multicast page can interrupt an active, dialing, or incoming call. Values: 1–10 Default: Back to Contents Configuration File Parameter Guide...

  • Page 142: Softkey" Module: Custom Soft Key Settings

    VCS752 Administrator and Provisioning Manual "softkey" Module: Custom Soft Key Settings The custom soft key settings allow you to select which soft keys can appear on the Idle screen, the Call Active screen, the Call Held screen and the Live Dial screen. You can also specify the position of each soft key.
  • Page 143 VCS752 Administrator and Provisioning Manual Setting: softkey.live_dial Description: Specifies the soft keys visible on the live dial screen. Values: blank, dir, call_log, redial, Default: backspc,input,dial, message, end, dial, input, bt_device1, bt_device2, cancel, backspc, redial pgm_dial_1, pgm_dial_2, pgm_dial_3, bt_device1, bt_device2 Setting: softkey.program_dial.x.label Description: Sets the label for the program dial soft key.

  • Page 144: Bt_Settings" Module: Bluetooth Settings

    VCS752 Administrator and Provisioning Manual "bt_settings" Module: Bluetooth Settings The Bluetooth setting allows you to change the PIN that a cell phone must enter before connecting to the VCS752 via Bluetooth. This PIN also must be entered at the VCS752 when connecting a Bluetooth headset.

  • Page 145: Troubleshooting

    For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Common Troubleshooting Procedures Follow these procedures to resolve common issues. For more troubleshooting information, see the user‘s manual for your product.
  • Page 146 VCS752 Administrator and Provisioning Manual  Ensure you have specified the correct path to the firmware and configuration files on the SERVICING > Firmware Upgrade > Auto Upgrade page and the SERVICING > Provisioning page.  If the phone is not downloading a MAC-specific configuration file, ensure the filename is all upper case.

  • Page 147: Appendixes

    VCS752 Administrator and Provisioning Manual PPENDIXES Appendix A: Maintenance Taking care of your telephone  Your VCS752 conference phone contains sophisticated electronic parts, so you must treat it with care.  Avoid rough treatment.  Save the original packing materials to protect your VCS752 conference phone if you ever need to ship it.

  • Page 148: Appendix B: Gpl License Information

    Beaverton OR 97008 ATTN: Information Technology Group — VCS752 GPL code request If your request does not fully comply with the foregoing requirements, VTech reserves the right to reject your request. Further, by requesting and receiving the available code, you release VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code,...

Table of Contents