HP Compaq Pro 4300 Maintenance & Serice Manual page 135

Unable to connect to the Internet.
Cause
IP address is not configured properly.
Cookies are corrupted. (A "cookie" is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser
remember some specific information that the Web server can
later retrieve.)
Cannot automatically launch Internet programs.
Cause
You must log on to your ISP before some programs will start.
128 Chapter 7 Troubleshooting Without Diagnostics
Solution
Contact your ISP for the correct IP address.
Windows 7:
1. Select Start > Control Panel.
2. Click Internet Options.
3. In the Browsing history section on the General tab,
click the Delete button.
4. Select the Cookies check box and click the Delete
button.
Windows 8:
1. From the Start screen, type c, and then select Control
Panel from the list of applications..
2. Click Internet Options.
3. In the Browsing history section on the General tab,
click the Delete button.
4. Select the Cookies check box and click the Delete
button.
Solution
Log on to your ISP and launch the desired program.