1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. Compaq Pro 4300
  6. Maintenance and service manual

HP Compaq Pro 4300 Maintenance And Service Manual

Small form factor business pc
Hide thumbs Also See for Compaq Pro 4300:
Table of Contents

Advertisement

Quick Links

See also: Maintenance and Service Manual
Maintenance and Service Guide
HP Compaq Pro 4300 Small Form Factor
Business PC

Advertisement

Table of Contents
loading

Related Manuals for HP Compaq Pro 4300

Summary of Contents for HP Compaq Pro 4300

  • Page 1 Maintenance and Service Guide HP Compaq Pro 4300 Small Form Factor Business PC...
  • Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. HP Compaq Pro 4300 Small Form Factor Business PC Second Edition (November 2012) First Edition (July 2012) Document Part Number: 701466-002...

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

  • Page 4: Table Of Contents

    Table of contents 1 Product Features ............................1 Standard Configuration Features ......................1 Front Panel Components ........................2 Rear Panel Components ........................3 Serial Number Location ........................4 2 Activating and Customizing the Software ....................5 Activating and customizing the software in Windows 7 ................ 5 Activating the Windows operating system ................
  • Page 5 SMART ATA Drives ..........................23 5 Identifying the Chassis, Routine Care, and Disassembly Preparation ............ 24 Chassis Designations ......................... 24 Small Form Factor (SFF) ....................24 Electrostatic Discharge Information ....................25 Generating Static ....................... 25 Preventing Electrostatic Damage to Equipment ..............25 Personal Grounding Methods and Equipment ..............
  • Page 6 Type 3 Battery Holder ......................95 Using the Small Form Factor Computer in a Tower Orientation ............96 Installing a Security Lock ........................97 HP/Kensington MicroSaver Security Cable Lock ............... 97 Padlock ..........................98 Front Bezel Security ......................99 Appendix A Power Cord Set Requirements ....................101 General Requirements ........................
  • Page 7 Appendix D HP PC Hardware Diagnostics ....................148 Why run HP PC Hardware Diagnostics .................... 148 How to access and run HP PC Hardware Diagnostics ..............149 Downloading HP PC Hardware Diagnostics to a USB device ............150 Appendix E Backup and Recovery ....................... 151 Restoring and recovering in Windows 7 ...................
  • Page 8 Using the Windows recovery tools ..............157 Using f11 recovery tools .................. 158 Using Windows 8 operating system media (purchased separately) ....158 Appendix F Password Security and Resetting CMOS ................159 Resetting the Password Jumper ...................... 160 Clearing and Resetting the CMOS ....................161 Appendix G Drive Protection System (DPS) ....................

  • Page 9: Product Features

    Product Features Standard Configuration Features The HP Compaq Small Form Factor features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).

  • Page 10: Front Panel Components

    Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-2 Front Panel Components Table 1-1 Front Panel Components 5.25-inch Optical Drive USB (Universal Serial Bus) Ports Optical Drive Activity Light Microphone Connector Optical Drive Eject Button 3.5-inch Media Card Reader (optional)

  • Page 11: Rear Panel Components

    Line-In Audio Connector (blue) NOTE: An optional second serial port and an optional parallel port are available from HP. The monitor connectors on the system board are inactive when a graphics card is installed in the computer. If a graphics card is installed into one of the system board slots, the connectors on the graphics card and the system board may be used at the same time.

  • Page 12: Serial Number Location

    Serial Number Location Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance. Figure 1-4 Serial Number and Product ID Location Chapter 1 Product Features...

  • Page 13: Activating And Customizing The Software

    This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 14: Downloading Windows 7 Updates

    This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 15: Downloading Windows 8 Updates

    Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Run Windows Update as soon as possible after you set up your computer.

  • Page 16: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 17: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...

  • Page 18: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...

  • Page 19: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...
  • Page 20 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
  • Page 21 Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.

  • Page 22: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 23 Table 3-4 Computer Setup—Security (continued) Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.
  • Page 24 Table 3-4 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
  • Page 25 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 26: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the Management processors power consumption when the processor is idle. Default is extended. ●...

  • Page 27: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 28 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.

  • Page 29: Recovering The Configuration Settings

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ●...

  • Page 30: Serial Ata (Sata) Drive Guidelines And Features

    3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.

  • Page 31: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 32: Identifying The Chassis, Routine Care, And Disassembly Preparation

    Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 33: Electrostatic Discharge Information

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 34: Personal Grounding Methods And Equipment

    ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ●...

  • Page 35: Operating Guidelines

    ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ●...

  • Page 36: Routine Care

    ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 37: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys.

  • Page 38: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 39: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations...

  • Page 40: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides parts information for the chassis. Spare parts Computer major components Chapter 6 Illustrated parts catalog...
  • Page 41 SATA cable, 2 straight ends 19-inch; 483 mm) 638813-001 SATA USB 3.0 SuperSpeed power extension cable, 20 in 663214-001 SATA power extension cable, 20 in 633756-001 HP DisplayPort cable 487562-001 Adapter, DMS-59 to dual VGA 463023-001 Adapter, DisplayPort (DP) to DVI 662723-001...
  • Page 42 697246-001 ● nVidia Quadro NVS300 PCIe x16 graphics card 700578-001 Other boards ● HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 ● USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports and 2 internal 663213-001 ports ●...
  • Page 43 Item Description Spare part number USB (non-Windows 8) 537746-xxx USB (Windows 8) 701429-xxx USB SmartCard (non-Windows 8) 631411-xxx USB SmartCard (Windows 8) 701427-xxx Wireless (non-Windows 8) 674314-xxx Wireless (Windows 8) 701426-xxx Washable (non-Windows 8) 613125-xxx Washable (Windows 8) 700510-xxx Processors (include replacement thermal material) ●...

  • Page 44: Sequential Part Number Listing

    Card reader, 22-in-1 636166-001 USB speakers, external 636917-001 USB webcam 674317-001 Rubber Feet Kit 583654-001 Chassis stand 688952-001 HP Business Digital Headset 642738-001 Hard drive conversion bracket 397117-001 Screw Kit 393956-001 Sequential part number listing Spare part Description number 393956-001...
  • Page 45 Spare part Description number 537745-071 Keyboard, PS/2, non-Windows 8, Spain 537745-081 Keyboard, PS/2, non-Windows 8, Denmark 537745-091 Keyboard, PS/2, non-Windows 8, Norway 537745-101 Keyboard, PS/2, non-Windows 8, Sweden 537745-111 Keyboard, PS/2, non-Windows 8, Switzerland 537745-121 Keyboard, PS/2, non-Windows 8, French Canada 537745-131 Keyboard, PS/2, non-Windows 8, Portugal 537745-141...
  • Page 46 537746-KD1 Keyboard, USB, non-Windows 8, South Korea 537746-L31 Keyboard, USB, non-Windows 8, International 537749-001 Mouse, USB, optical, black 538048-001 HP WLAN 802.11 g/n 1x2 PCIe NIC 570580-001 Mouse, USB 570838-001 Bezel blank, 5.25-inch 583654-001 Rubber Feet Kit Chapter 6 Illustrated parts catalog...
  • Page 47 Spare part Description number 603250-001 Adapter, DisplayPort (DP) to VGA 608151-001 USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports 613125-121 Keyboard, washable, French Canada 613125-001 Keyboard, washable, the United States 613663-001 Power supply, 240W, 85% efficiency 613664-001 Power supply, 240W, High Voltage protection 613763-001...
  • Page 48 500-GB hard drive 636930-001 1-TB hard drive 637213-001 AMD FirePro 2270 PCIe x16 graphics card, 512-MB 637591-001 HP FireWire / IEEE 1394a PCIe x1 Card 637995-001 ATI HD6350, 512-MB PCIe x16 graphics card 638629-001 Intel Core i3 2120 processor, 3.3 GHz 638813-001...
  • Page 49 Spare part Description number 657401-001 Adapter, DVI to VGA 660408-001 16X DVD±RW SuperMulti drive 661841-001 120 GB Solid-state drive (SSD), SATA 2.0 661842-001 256 GB Solid-state drive (SSD), SATA 6.0 662723-001 Adapter, DisplayPort (DP) to DVI 663213-001 USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports and 2 internal ports 663214-001 SATA USB 3.0 SuperSpeed power extension cable, 20 in 665119-001...
  • Page 50 Spare part Description number 674314-281 Keyboard, wireless, non-Windows 8, Belarus 674314-291 Keyboard, wireless, non-Windows 8, Japan 674314-371 Keyboard, wireless, non-Windows 8, international 674314-AA1 Keyboard, wireless, non-Windows 8, Simplified Chinese 674314-AB1 Keyboard, wireless, non-Windows 8, Taiwan 674314-B41 Keyboard, wireless, non-Windows 8, BHCSY 674314-BB1 Keyboard, wireless, non-Windows 8, Israel 674314-D61...
  • Page 51 Spare part Description number 695078-001 Intel Core i5 3475s processor, 2.9 GHz 695079-001 Intel Core i5 3570s processor, 3.1 GHz 695080-001 Front bezel 696442-001 500 GB, 7200 rpm, 2.5-inch, self-encrypting (SED) hard drive 696622-001 180 GB Solid-state drive (SSD), SATA 6.0 697246-001 ATI Radeon HD6350, 512-MB PCIe x16 graphics card for use in models with Windows 8 699943-001...
  • Page 52 Spare part Description number 701426-291 Keyboard, wireless, Windows 8, Japan 701426-371 Keyboard, wireless, Windows 8, international 701426-AA1 Keyboard, wireless, Windows 8, Simplified Chinese 701426-AB1 Keyboard, wireless, Windows 8, Taiwan 701426-B41 Keyboard, wireless, Windows 8, BHCSY 701426-BB1 Keyboard, wireless, Windows 8, Israel 701426-D61 Keyboard, wireless, Windows 8, India 701426-DE1...
  • Page 53 Spare part Description number 701427-291 Keyboard, USB, Smart card, Windows 8, Japan 701427-371 Keyboard, USB, Smart card, Windows 8, international 701427-AA1 Keyboard, USB, Smart card, Windows 8, Simplified Chinese 701427-AB1 Keyboard, USB, Smart card, Windows 8, Taiwan 701427-B41 Keyboard, USB, Smart card, Windows 8, BHCSY 701427-BB1 Keyboard, USB, Smart card, Windows 8, Israel 701427-D61...
  • Page 54 Spare part Description number 701428-291 Keyboard, PS/2, Windows 8, Japan 701428-371 Keyboard, PS/2, Windows 8, international 701428-AA1 Keyboard, PS/2, Windows 8, Simplified Chinese 701428-AB1 Keyboard, PS/2, Windows 8, Taiwan 701428-B41 Keyboard, PS/2, Windows 8, BHCSY 701428-BB1 Keyboard, PS/2, Windows 8, Israel 701428-D61 Keyboard, PS/2, Windows 8, India 701428-DE1...
  • Page 55 Spare part Description number 701429-291 Keyboard, USB, Windows 8, Japan 701429-371 Keyboard, USB, Windows 8, international 701429-AA1 Keyboard, USB, Windows 8, Simplified Chinese 701429-AB1 Keyboard, USB, Windows 8, Taiwan 701429-B41 Keyboard, USB, Windows 8, BHCSY 701429-BB1 Keyboard, USB, Windows 8, Israel 701429-D61 Keyboard, USB, Windows 8, India 701429-DE1...

  • Page 56: Removal And Replacement Procedures Small Form Factor (Sff) Chassis

    Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 57 Exit the operating system. Remove any compact disc or media card from the computer. Turn off the computer and any peripheral devices that are connected to it. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet.

  • Page 58: Computer Access Panel

    Computer Access Panel Description Spare part number Access panel 636924-001 Prepare the computer for disassembly (Preparation for Disassembly on page 48). If the computer is on a stand, remove the computer from the stand. Loosen the captive thumbscrew (1), then lift the access panel off the computer (2). Figure 7-2 Removing the Access Panel To install the access panel, reverse the removal procedure.

  • Page 59: Front Bezel

    Front Bezel Description Spare part number Front bezel 695080-001 Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Computer Access Panel on page 50). Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-3 Removing the Front Bezel To install the front bezel, reverse the removal procedure.

  • Page 60: Bezel Blanks

    Bezel Blanks Description Spare part number 5.25-inch bezel blank 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: Remove the access panel (Computer Access Panel on page 50).

  • Page 61: System Board Connections

    System Board Connections Refer to the following illustration and table to identify the system board connectors. Figure 7-5 System Board Connections Table 7-1 System Board Connections System Board Connector System Board Label Color Component DIMM (Channel A) XMM3 black Memory Module DIMM (Channel B) XMM1 black...

  • Page 62: Installing Additional Memory

    Installing Additional Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to two industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 63: Populating Dimm Sockets

    Populating DIMM Sockets There are two DIMM sockets on the system board: XMM1 and XMM3 with one socket per Channel. XMM3 operates in memory channel A. XMM1 operates in memory Channel B. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
  • Page 64 Rotate up the drive bay housing to access the memory module sockets on the system board. Figure 7-6 Rotating the Drive Cage Up Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-7 Installing a DIMM NOTE:...

  • Page 65: Removing Or Installing An Expansion Card

    USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports and 2 internal ports 663213-001 USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports 608151-001 HP WLAN 802.11 g/n 1x2 PCIe NIC 538048-001 Removing or Installing an Expansion Card...
  • Page 66 Description Spare part number Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 Printer port 638817-001 Serial port, full height 638815-001 The computer has two PCI expansion slots, one PCI Express x1 expansion slot, and one PCI Express x16 expansion slot.
  • Page 67 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis.
  • Page 68 If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2).
  • Page 69 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 70 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).
  • Page 71 Reconnect the power cord and turn on the computer. Lock any security devices that were disengaged when the access panel was removed. Reconfigure the computer, if necessary. Removing or Installing an Expansion Card...

  • Page 72: Cable Management

    Cable Management The Small Form Factor chassis is a very compact computer and proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ●...

  • Page 73: Drives

    Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files. Drives...

  • Page 74: Drive Positions

    You must install mounting screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra mounting screws for the internal drive bays (five 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel.
  • Page 75 NOTE: If you are replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting screws from the old hard drive and install them in the new hard drive. Figure 7-16 Extra Mounting Screw Locations Table 7-3 Extra Mounting Screws Mounting Screw...

  • Page 76: Removing An Internal 5.25-Inch Drive

    Removing an Internal 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove a 5.25-inch internal drive: Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Computer Access Panel on page 50).
  • Page 77 Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 7-19 Rotating the Drive Cage Down Slide the drive back until it stops, then lift it up and out of the drive cage. Figure 7-20 Removing the 5.25-inch Drive NOTE:...

  • Page 78: Installing An Optical Drive Into The 5.25-Inch Drive Bay

    Install three M3 metric mounting screws in the lower holes on each side of the drive: two on the right side and one on the front left side. HP has provided extra M3 metric mounting screws on the front of the chassis, under the front bezel. The M3 metric mounting screws are black. Refer...
  • Page 79 Rotate the drive cage to its upright position (1) and install an M3 mounting screw in the back left side of the drive (2) to secure the drive to the drive cage. Figure 7-23 Securing the Drive in the Drive Cage Connect the SATA data cable to the white system board connector labeled SATA1 if it is not already connected.

  • Page 80: Removing An Internal 3.5-Inch Drive

    Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Figure 7-25 Rotating the Drive Cage Down Replace the access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer.
  • Page 81 If you are removing a media card reader, disconnect the USB cable from the system board. Figure 7-26 Disconnecting the Media Card Reader USB Cable Rotate the drive cage to its upright position (1) and remove the mounting screw on the back left side of the drive (2).

  • Page 82: Installing A Drive Into The 3.5-Inch Internal Drive Bay

    Install three M3 metric mounting screws in the lower holes on each side of the drive: two on the right side and one on the front left side. HP has provided extra M3 metric mounting screws on the front of the chassis, under the front bezel. The M3 metric mounting screws are black. Refer...
  • Page 83 Position the mounting screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it stops. Figure 7-31 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) Rotate the drive cage to its upright position (1) and install an M3 mounting screw in the back left side of the drive (2) to secure the drive to the drive cage.
  • Page 84 If installing a media card reader, connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA1. Figure 7-34 Connecting the Media Card Reader USB Cable NOTE: Refer to System Board Connections on page 53 for an illustration of the system board drive connectors.

  • Page 85: Removing And Replacing The Primary 3.5-Inch Internal Sata Hard Drive

    Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply.
  • Page 86 Press and hold down the latch to disconnect the power cable (1) and data cable (2) from the back of the hard drive. Figure 7-37 Disconnecting the Hard Drive Power Cable and Data Cable Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2).
  • Page 87 Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-40 Installing the Hard Drive Connect the power and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.

  • Page 88: Baffle

    Baffle Description Spare part number Baffle 636921-001 The baffle sits between the front fan and the heat sink. Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Computer Access Panel on page 50). Remove the cables from the holder on the side of the baffle. Lift the baffle straight up out of the chassis.

  • Page 89: Front Fan Assembly

    Front Fan Assembly Description Spare part number Front fan assembly 636922-001 The front fan assembly is attached to the front of the chassis. Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Computer Access Panel on page 50).

  • Page 90: Front I/O, Power Switch Assembly

    Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs are one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. Prepare the computer for disassembly (Preparation for Disassembly on page 48).

  • Page 91: Speaker

    Route the cables through the slots beneath the drive cage, pull the assembly (right side first) into the chassis, and then remove the assembly from the computer. Figure 7-45 Routing the cables and removing the power switch assembly To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.

  • Page 92: Heat Sink

    Lift the speaker from the inside of the chassis to remove it (2). Figure 7-46 Removing the speaker To install the speaker, reverse the removal procedures. Heat sink Description Spare part number Heat sink 636919-001 The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan.
  • Page 93 Loosen the four captive screws that secure the heat sink to the system board tray. CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
  • Page 94 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease. Figure 7-48 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.

  • Page 95: Processor

    Processor Description Spare part number Intel Core i7 3770s processor, 3.1 GHz 689370-001 Intel Core i5 3570s processor, 3.1 GHz 695079-001 Intel Core i5 3475s processor, 2.9 GHz 695078-001 Intel Core i5 3470s processor, 2.9 GHz 695077-001 Intel Core i3 3240 processor, 3.4 GHz 688951-001 Intel Core i3 3225 processor, 3.3 GHz 689578-001...
  • Page 96 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.

  • Page 97: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
  • Page 98 Pull the power supply forward (1) until the posts (2) on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 7-50 Removing the power supply Use the following table to determine the correct power supply/system board connections.

  • Page 99: System Board

    System Board NOTE: All system board spare part kits come with replacement thermal material. Description Spare part number System board for use in models without Windows 8 676358-001 System board for use in models with Windows 8 Standard 676358-501 System board for use in models with Windows 8 Professional 676358-601 System board for use in models with NetClone 699943-001...
  • Page 100 Slide the system board toward the front of the chassis (2), and then lift the rear of the system board up and out of the chassis (3). Figure 7-51 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.

  • Page 101: Battery

    Do not expose to temperatures higher than 140°F (60°C). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.

  • Page 102: Type 1 Battery Holder

    Type 1 Battery Holder Lift the battery out of its holder. Figure 7-52 Removing the battery from a type 1 holder Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Replace the computer access panel.

  • Page 103: Type 3 Battery Holder

    Replace the computer access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page Type 3 Battery Holder Pull back on the clip (1) that holds the battery in place, then remove the battery (2).

  • Page 104: Using The Small Form Factor Computer In A Tower Orientation

    Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. Prepare the computer for disassembly (Preparation for Disassembly on page 48).

  • Page 105: Installing A Security Lock

    Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer. HP/Kensington MicroSaver Security Cable Lock Figure 7-56 Installing a Cable Lock Installing a Security Lock...

  • Page 106: Padlock

    Padlock Figure 7-57 Installing a Padlock Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis...

  • Page 107: Front Bezel Security

    Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: Remove/disengage any security devices that prohibit opening the computer. Remove all removable media, such as compact discs or USB flash drives, from the computer.
  • Page 108 Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-59 Installing the Front Bezel Security Screw Replace the access panel. If the computer was on a stand, replace the stand. Reconnect the power cord and turn on the computer.

  • Page 109: Appendix A Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 110: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 111: Appendix B Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 112: Post Numeric Codes And Text Messages

    Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. Unsupported CPU Recently installed processor is not Install a processor supported by your supported by the system.

  • Page 113: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 114 The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. Red Power LED flashes Pre-video memory error.

  • Page 115: Appendix C Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 8 for more information.

  • Page 116: Helpful Hints

    Helpful Hints on page 108 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
  • Page 117 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.

  • Page 118: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 119 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 120 Table C-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
  • Page 121 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 122: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table C-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch Select the proper AC voltage using the selector switch. on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
  • Page 123 The power supply adapter must be at the correct power the All-in One or USDT. rating and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. Solving Power Problems 115...

  • Page 124: Solving Hard Drive Problems

    Solving Hard Drive Problems Table C-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right- click on a drive. Select Properties, and then select the Tools tab.
  • Page 125 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in drive may have been damaged. system ROM. System files missing or not properly installed. Insert bootable media and restart the computer.
  • Page 126 Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.

  • Page 127: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table C-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 128 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.

  • Page 129: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table C-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 130 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 131 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 132 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what Restart the computer and enter Safe Mode. Change the the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 133 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some Reseat the graphics card. models).

  • Page 134: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table C-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 135 Table C-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used. device. The operating system controls may be set to use a different Set the operating system to use the correct audio device.

  • Page 136: Solving Printer Problems

    Table C-6 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used. device. The operating system controls may be set to use a different Set the operating system to use the correct audio device.
  • Page 137 Table C-7 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.

  • Page 138: Solving Keyboard And Mouse Problems

    Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table C-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.
  • Page 139 Table C-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press Windows logo...

  • Page 140: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 141 DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.

  • Page 142: Solving Network Problems

    Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
  • Page 143 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 144 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 145: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 146 Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 138 Appendix C Troubleshooting Without Diagnostics...

  • Page 147: Solving Processor Problems

    Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table C-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
  • Page 148 Table C-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Computer Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot. Non-bootable CD in drive.

  • Page 149: Solving Usb Flash Drive Problems

    Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
  • Page 150 Table C-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).

  • Page 151: Solving Front Panel Component Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 152 Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of Windows 7: information that a Web server can store temporarily with the Select Start >...

  • Page 153: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 154 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.

  • Page 155: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.

  • Page 156: Appendix D Hp Pc Hardware Diagnostics

    HP PC Hardware Diagnostics Use the UEFI-based hardware diagnostic solution that HP includes on all products to diagnose hardware issues. You can use this tool even if the computer will not boot to the operating system. This tool also works with components not diagnosed in HPSA.

  • Page 157: How To Access And Run Hp Pc Hardware Diagnostics

    A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 150) The hard disk drive...

  • Page 158: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.

  • Page 159: Appendix E Backup And Recovery

    If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point.

  • Page 160: System Recovery When Windows Is Responding

    System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.

  • Page 161: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 162: Creating Recovery Media

    To create recovery discs: Close all open programs. Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 163: Using Recovery Media

    Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 153.

  • Page 164: Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 165: Performing A System Recovery

    Help and Support. From the Start screen, type h, and then select Help and Support. If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition: From the Start screen, type e, and then click Windows Explorer. – or –...

  • Page 166: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 167: Appendix F Password Security And Resetting Cmos

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 168: Resetting The Password Jumper

    Illustrated Parts & Service Map (IPSM) for that particular system. The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.

  • Page 169: Clearing And Resetting The Cmos

    Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system...
  • Page 170 Reconnect the external devices. Plug in the computer and turn on power. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. 162 Appendix F Password Security and Resetting CMOS...

  • Page 171: Appendix G Drive Protection System (Dps)

    Drive Protection System (DPS) The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When these systems are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive.

  • Page 172: Accessing Dps Through Computer Setup

    Accessing DPS Through Computer Setup When the computer does not power on properly you should use Computer Setup to access the DPS program. To access DPS, perform the following steps: Turn on or restart the computer. When the F10 Setup message appears in the lower-right corner of the screen, press the key.

  • Page 173: Appendix H Specifications

    Specifications Table H-1 Specifications Desktop Dimensions (in the desktop position) 3.95 in 10.0 cm Height 13.3 in 33.8 cm Width 14.9 in 37.8 cm Depth Approximate Weight 16.72 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...
  • Page 174 Table H-1 Specifications (continued) Power Supply 115V 230V Power Output 240W 240W Rated Input Current (maximum) 4A @ 100 VAC 2A @ 230 VAC 50/60 Hz 50/60 Hz Rated Line Frequency Operating Line Frequency Range 47-63 Hz 47-63 Hz Max Allowable Leakage Current 275 µA 275 µA Power Supply Fan...

  • Page 175: Index

    Index chassis error access panel illustrated 24 codes 103, 105 spare part number 33, 50 chassis fan messages 104 access panel, locked 111 spare part number 40 expansion card audible codes 105 chassis fan, installing 57 audio connectors 2, 3 spare part number 33 removing 57 audio problems 126...
  • Page 176 power cord set requirements hard drive media card reader country specific 102 installing 77 installing 74 power problems 114 proper handling 30 removing 72 power supply 166 removing 77 Media Card Reader problems fan 29 SATA characteristics 22 removal and replacement 89 spare part number 65 memory spare part number 33, 39, 89...
  • Page 177 speaker 83 spare part number system board 91 tamper-resistant wrench 30 removing Torx T-15 screwdriver 30 bezel blanks 52 speaker computer access panel 50 removal and replacement 83 expansion card 57 spare part number 83 expansion slot cover 59 specifications front bezel 51 computer 165 hard drive 77...

Table of Contents