Arris NVG599 Administrator's Manual
Vdsl2 gateway
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Also See for NVG599:
- Administrator's handbook (228 pages) ,
- Self-installation manual (3 pages) ,
- Self-installation manual (2 pages)
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Summary of Contents for Arris NVG599
- Page 1 Administrator’s Handbook ARRIS Embedded Software Version 9.1.4h0d51 ® ARRIS NVG599 VDSL2 Gateway ®...
- Page 2 Copyright ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc.
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Page 3: Table Of Contents
........17 Set up the ARRIS Gateway . - Page 4 Administrator’s Handbook Home Network Tab ........39 Configure .
- Page 5 WAN Commands ..........116 About CONFIG Commands .
- Page 6 Open Source Software Information ........189 Appendix A - ARRIS Gateway Captive Portal Implementation ..213 Overview .
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Page 7: Chapter 1 Introduction
This guide describes the wide variety of features and functionality of the ARRIS NVG599 Gateway, when used in Router mode. The NVG599 device can also be delivered in Bridge mode. In Bridge mode, the NVG599 acts as a pass-through device and allows the workstations on your LAN to have public addresses directly on the Internet. -
Page 8: Documentation Conventions
Administrator’s Handbook Documentation Conventions This manual uses the following conventions to present information. General The following typographic conventions are used in this guide. Convention Description bold sans serif Menu commands and button names underlined sans serif Web GUI page links Computer display text terminal User-entered text... -
Page 9: Organization
It includes a table of style conventions. Chapter 2, “Device Configuration” — Describes how to get up and running with your NVG599. Chapter 3, “Basic Troubleshooting” — Gives some simple suggestions for troubleshooting problems with the initial configuration of your NVG599. - Page 10 Administrator’s Handbook...
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Page 11: Chapter 2 Device Configuration
Most users will find that the basic Quick Start configuration is sufficient to meet their needs. The Quick Start section may be all that you need to configure and use your ARRIS NVG599 Gateway. For more advanced users, a rich feature set is available. The following instructions cover installation in Router mode. -
Page 12: Important Safety Instructions
The NVG599 is intended for use in a consumer's home. Ambient temperatures should not exceed 104 F (40 C). The NVG599 should not be used in loca ons exposed to outside heat radia on or where it is subject to trapping of its own heat. -
Page 13: Status Indicator Lights
Status Indicator Lights Colored LEDs on your NVG599 indicate the activity status of various ports. ARRIS NVG599 Status Indicator Lights Side View Power Battery Ethernet WiFi HomePNA Broadband 1 Broadband 2 Service Phone 1 Phone 2 Activity Solid Green = The device is powered. - Page 14 Administrator’s Handbook Activity Solid Green = Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). Flickering Green = Activity seen from devices associated with the port. The flickering of the light is Ethernet synchronized to actual data traffic.
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Page 15: Rear View
Off = The device is not powered, or no powered devices are connected to the associated ports. NOTE: The NVG599 supports two VoIP lines over one RJ14 (FXS) VoIP port. In order to connect two phone lines, the supplied inner/outer pair splitter adapters must be attached to the RJ14 (FXS) VoIP port in order to terminate both lines. -
Page 16: Battery Installation (Optional)
The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not disassemble, heat above manufacturer’s maximum temperature limit, or incinerate. Replace battery with ARRIS P/N 586185-002-00 only. Use of another battery may present a risk of fire or explosion. -
Page 17: Battery Door Instructions
Battery Door Instructions 1. Place NVG599 unit on a tabletop with the battery door side up. 2. Push in and upward to open the battery door as shown in Figure 1. Figure 1 Figure 2 Figure 3 3. Swing back the battery door. See Figure 2. -
Page 18: Set Up The Arris Gateway
Set up the ARRIS Gateway Refer to your Quick Start Guide for instructions on how to connect your NVG599 to your power source, PC, or local area network, and your Internet access point, whether it is a dedicated DSL outlet or a DSL or cable modem. - Page 19 Windows Vista 3. Set the radio buttons to the values shown above, and click the OK button.
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Page 20: Macintosh Macos 8 Or Higher Or Mac Os X
Administrator’s Handbook Macintosh MacOS 8 or higher or Mac OS X: 1. Access the TCP/IP or Network control panel. Mac OS X follows a path like this: Apple Menu -> System Preferences -> Network MacOS Classic follows a path like this: Apple Menu ->... -
Page 21: Accessing The Web Management Interface
1. Run your Web browser application, such as Firefox or Microsoft Internet Explorer, from the computer con- nected to the NVG599 device. 2. Enter http://192.168.1.254 in the Location text box. While the NVG599 is determining the broadband network type, the following screen appears. The Device Status page appears. -
Page 22: Broadband Network Redirect Pages
Administrator’s Handbook 3. Check to make sure the Broadband and Service LEDs on your NVG599 device are lit to verify that the GREEN connection to the Internet is active. Congratulations! Your installation is complete. You can now surf to your favorite Web sites by typing a URL in your browser’s location box or by selecting one of your favorite Internet bookmarks. -
Page 23: Ip Diagnostics Page Redirect
IP Diagnostics Page Redirect In the event that your connection to the Internet fails, the on your NVG599 device flashes Broadband LED and you are redirected to the page. IP Diagnostics Follow the on-screen troubleshooting suggestions. For additional troubleshooting information, see “Diagnostics”... -
Page 24: Device Status Page
Administrator’s Handbook Device Status Page After you have performed the basic Easy Login configuration, any time you log in to your NVG599 you will access the NVG599 Home page. To access the Home page, type http://192.168.1.254 in your Web browser’s location box. - Page 25 The Device Status page appears. DeviceStatusWindow...
- Page 26 Network ID (SSID) The name or ID that is displayed to a client scan. The default SSID for the NVG599 is attxxx where xxx is the last 3 digits of the serial (WiFi) number located on the side of the NVG599.
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Page 27: Tab Bar
Tab Bar The tab bar is located at the top of every page, allowing you to move freely about the site. The tabs reveal a succession of pages that allow you to manage or configure several features of your Gateway. Each tab is described in its own section. -
Page 28: System Information
When you click the link, the Device List page appears. The page displays the following summary information for each home network device connected to the NVG599 device on your local area network: IPv4 address, network name, MAC address, and other status information. - Page 29 For WiFi client connections, the Device List page displays the familiar bars indicating signal strength, as follows: Clear Device List Click the button to update the Home Network Devices summary. Scan for Devices Click the button to seek out other devices that have been connected since the last Home Network Devices summary update.
- Page 30 MAC Address Unique hardware address of this NVG599 unit. First Use Date Date and time the NVG599 device is first used. This field changes to the current date and time after a reset to factory defaults. Time Since Last Reboot Elapsed time since last reboot of the device in days:hr:min:sec.
- Page 31 Link: Remote Access The Remote Access page lets you grant access to your NVG599 device to other users on the WAN. This function can be used for advanced troubleshooting or remote configuration. WARNING: Enabling remote access allows anyone who knows or can determine the password, port ID, and URL (address) of your NVG599 device to view any configuration settings or change the operation of your gateway.
- Page 32 Link: Battery The Battery page shows the condition and status of the NVG599 internal battery, and provides control over the battery condition audible alarm. The battery condition audible alarm provides an on-hook ringing signal on a connected telephone if the NVG599 battery needs recharging or replacing.
- Page 33 Link: Restart Device When the NVG599 is restarted, it will disconnect all users, initialize all its interfaces, and load the operating system software. In some cases, when you make configuration changes, you may be required to restart for the changes to take...
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Page 34: Broadband Tab
Administrator’s Handbook Broadband Tab Links available on the Broadband tab provide access to pages that allow you to view information about the broadband connection and configure connection details. Link: Broadband Status Broadband When you click the tab, the Broadband page is the first to appear. Status... - Page 35 NVG599 device’s WAN connection(s) to the Internet. Status Broadband Status Broadband Connection The communications technology providing the NVG599 broadband uplink. Source Broadband Connection May be Up (connected) or Down (disconnected). Broadband IPv4 Address The public IP address of your device, whether dynamically or statically assigned.
- Page 36 Administrator’s Handbook Loss of Signal The absence of any signal for any reason, such as a disconnected cable or loss of power. Loss of Frame A signal is detected but the device cannot sync with signal because of mismatched protocols, wrong ISP connection configuration, or faulty cable. FEC Errors Forwarded Error Correction errors.
- Page 37 Link: Configure Configure When you click the link, the Broadband screen appears. Here you can reconfigure your Configure type of broadband connection should it change in the future. - Auto (automatically detected), DSL - Line 1, DSL - Line 2, DSL - Line 1 / Line -2 Broadband Source Override (Bonded), or Ethernet WAN.
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Page 38: Igmp Stats
Administrator’s Handbook Link: IGMP Stats IGMP Stats When you click the link, the screen appears. The IGMP statistics screen reports IGMP IGMP Stats proxy groups and multicast forwarding information. It also displays a packet counter. -
Page 39: Home Network Tab
Home Network When you click the tab, the Home Network Status page appears. The Home Network Status page displays information about the NVG599 device’s local area network. Run Congestion Detection If you click the button, the device will generate statistics for each of the 11... - Page 40 May be either On or Off for the 2.4 Ghz radio only. Network Name (SSID) The name or ID that is displayed to a client scan. The default SSID for the NVG599 is attxxx where xxx is the last 3 digits of the serial number located on the side of the NVG599 device.
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Page 41: Configure
Wireless Security The type of wireless encryption security in use. May be Disabled, WPA, WEP, Default Key, or Manual. Password Shows the information of the security encryption key in use. WiFi Network Statistics Transmit Bytes Number of bytes transmitted on the Wi-Fi network. Receive Bytes Number of bytes received on the Wi-Fi network. - Page 42 Administrator’s Handbook Link: Configure Configure When you click the link, the page for the Ethernet LAN appears. Configure For each Ethernet Port, 1 through 4, you can select: – Auto (the default self-sensing rate), 10M full- or half-duplex, 100M full- or half-duplex, or 1G Ethernet full- or half-duplex.
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Page 43: Wifi
Link: WiFi WiFi When you click the link, the WiFi page appears. The WiFi page displays the status of your wireless LAN elements. The WiFi page center section contains a summary of the configuration settings and operational status for the wireless access point. - Page 44 May be either On or Off for the 2.4 Ghz radio only. Network Name (SSID) The name or ID that is displayed to a client scan. The default SSID for the NVG599 is attxxx where xxx is the last 3 digits of the serial number located on the side of the device.
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Page 45: Wireless Security
– Not a security protocol. WPS is an easier way to add and securely configure WiFi Protected Setup (WPS) new clients to your WLAN. By default, Privacy is set to WiFi Protected Access (WPA-PSK) with a 12-character security key. WPS allows you to securely share your exact security configuration with a new client that you are adding to the WLAN, without needing to look up and type this security key. - Page 46 Administrator’s Handbook WEP-Manual You can provide a level of data security by enabling WEP (Wired Equivalent Privacy) for encryption of network data. You can enable 40- or 128-bit WEP Encryption (depending on the capability of your client wireless card) for IP traffic on your LAN. NOTE: WEP is a less current and less secure authentication method than WPA-PSK.
- Page 47 Link: MAC Filtering MAC Filtering When you click the link the MAC Filtering page appears. NOTE: 5.0 Ghz Radio selection is reserved for future use. MAC filtering allows you to specify which client PCs are allowed to join the wireless LAN by unique hardware (MAC) address.
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Page 48: Wifi Scan
Administrator’s Handbook You can add or delete any of your entries later by returning to this page. Link: WiFi Scan Your device automatically checks for the best channel to broadcast wireless services. However, in some cases it may be useful to switch to a different channel (1 through 11, for North America) on which the network will broadcast. -
Page 49: Subnets & Dhcp
The server configuration determines the functionality of your DHCP settings. This functionality enables the NVG599 to assign your LAN computer(s) a “private” IP address and other parameters that allow network communication. This feature simplifies network administration because the NVG599 maintains a list of IP address assignments. -
Page 50: Ip Allocation
IP address for a client device. When IP allocation is enabled for a client, that device is assigned a pre-determined IP address by the DHCP server of the NVG599. IP allocation lets you set up client devices as common DHCP systems, but ensures that they always receive the same IP address from the gateway.
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Questions and answers
i have aruba wireless acess point and has worked well to 2 days ago now i get a message that it canot obtain a ip there is one assigned to it but can not get it to authorize
To resolve the issue of your Arris NVG599 not allowing your Aruba wireless access point to obtain an IP address, follow these steps:
1. Check Connections: Make sure all cables between the NVG599 and the Aruba access point are properly connected and secure.
2. Service Activation: Ensure your AT&T Internet service has been activated. Do not attempt setup before 2pm on your service activation date.
3. Restart Devices: Restart both the NVG599 router and the Aruba access point.
4. Check DHCP Settings: Ensure the NVG599 is set to assign IP addresses through DHCP and that the Aruba device is set to obtain an IP address automatically.
5. Disable WPS (if needed): If WPS is enabled and not supported by the Aruba access point, disable it and manually configure the wireless settings.
6. Security Settings: Make sure the wireless security settings on the NVG599 (e.g., WPA-PSK) are compatible with the Aruba access point.
7. Firmware Update: Check if the NVG599 has the latest firmware. Outdated firmware may cause connectivity issues.
If the problem persists, consider testing the Aruba access point on a different network to confirm it is functioning properly.
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