Arris NVG599 Self-Installation Manual

Need more help?
No TV or Internet service:
Check your connections:
Cables usually make an
audible click when secure.
Green
Light
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2 Check Power: Power light on the
Service
Phone 1
Wi-Fi Gateway should be green; if
Phone 2
USB
not, try another electrical outlet
Front View
Check Service light on front
of the Wi-Fi Gateway: If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway by
USB
holding down red reset button for
15 seconds.
Reset
button
Reset
Back View
TV Receivers not responding:
Confirm Service light is solid green
Power
button
on the Wi-Fi Gateway.
If so, hold the TV receiver's power
POWER
button down for 10 seconds and
release, then wait five minutes.
Get the most from AT&T Fiber and find out what it can do for you.
SM
Go to att.com/fibersupport to find answers to frequently asked questions.
• Internet Speed: How do I improve my speed?
• U-verse TV: How AT&T Fiber makes your U-verse TV experience better?
• More Support: Having trouble with your Fiber connection?

Additional information

Test your Internet connection speed:
Our speed test takes less than a minute to perform two key
measurements (Download and Upload) to help you determine if
you should take steps to improve the performance of your online
experience: Visit att.com/speedtest.
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
• For support, including live chat, go to att.com/support
Repair Center:
Phone: 800.246.8464
IPv6
AT&T supports IPv6 across our network, equipment and
devices. Visit att.com/ipv6 for more information.
©2016 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.
All other marks are the property of their respective owners.
If your existing Wi-Fi settings did not transfer
you will need to setup a new Wi-Fi Network
Name and Password. To do so follow these steps:
· Use settings from new Wi-Fi Gateway
yellow sticker
· Open your device's Wi-Fi connection settings,
select your Wi-Fi Network Name and enter
Wi-Fi Password to connect
· Record and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
Wi-Fi Network Name: ATTXXXXXXX
Wi-Fi Password: XXXXXXXXXXXX
For help, att.com/support
Wi-Fi Gateway power light is amber: Don't worry.
This is a normal part of the power up sequence.
Additional assistance:
call 800.288.2020 and ask
for "technical support"
Accessibility Support:
• Alternate formats now available in Large Print or Braille.
Call 800.288.2020 and request your guide number
(ATT142960896-3)
• Telephone equipment for visual and/or hearing impaired:
- Phone: 877.902.6350
- TTY: 800.772.2889
• Repair Center:
- Phone: 800.246.8464
- TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Compatible with any TTY/TDD devices with standard
phone line
¿Habla español?
Para ver a esta guia en español, visita att.com/guias y haz
clic en la pestaña Internet. Desplázate hacia abajo a donde
dice "Guís de Reemplazxo" y elije [ATT142960896-3]
AT&T
Wi-Fi Gateway
®
Replacement
Get started
Total approximate installation time: 20 minutes
These instructions will guide you through the process of replacing your Wi-Fi Gateway.
In the box:
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Wi-Fi Gateway
(Front View)
self-
installation
guide
Power Cord
2 parts
FPO
(U-verse NVG599 to NVG599 without Voice Swap Guide)
08/16
ATT100070695
ATT142960896-3