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Troubleshooting guide
You can refer to the troubleshooting table below if
you are experiencing problems with your remote
control. For problems with your hearing aids, please
consult your hearing aid guide.
Cause
Indicator light not working
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Indicator light is yellow or red
Low battery
Hearing aids not responding to remote control
commands
Holding the remote
too far away
For any problems not listed in the guide, contact your
hearing healthcare professional.
14
Possible remedy
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery plus (+) side up
Replace battery
Move the remote a maximum
distance of one arm's length
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