Snom 720 User Manual
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Snom 720 User Manual

Uc edition
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Summary of Contents for Snom 720

  • Page 1: User Guide

    and the User Guide Using the with...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............5 Using the phone with snom UC Edition ..............6 Brief introduction to input modes and navigation ...............6 Entering numerals, letters, special characters, and symbols ...........6 Logon ............................7 Using extension number and PIN ...................7 Using SIP URI, domain\username, and password .............7...
  • Page 3 Calling Contacts and Address Book entries ............26 Looking up Contacts ......................26 Address Book Search (ABS) ....................27 Transferring calls ......................28 What are the different transfer procedures? ..............28 Attended transfer ....................... 28 Unattended (blind) transfer ................... 28 Safe unattended/blind transfer ..................28 Transfer cheat sheet .......................
  • Page 4 Conference - local conference on phone ..............52 Initiating a conference ......................52 Conference screen navigation ..................... 52 Speaking to one participant in private ................52 Putting one participant on hold .................... 53 Dropping a participant ......................53 Adding a participant ....................... 53 Putting the conference on hold ....................

  • Page 5: Copyright, Trademarks, Gpl, Legal Disclaimers

    provisions.

  • Page 6: Using The Phone With Snom Uc Edition

    For more information on setting up and connecting the hardware and for any other information not covered in this User Guide for UC Edition, please refer to the snom 720 User Manual which you can download from snom's web page at www.snom.com.

  • Page 7: Logon

    UC Edition and snom 720 Logging on and off ogon The data you need to log on depends on the setup of your network and on the Lync server. After connecting the phone to your network, you will see a screen like the following: sing extension number and PIN In the default configuration, the required login data is the extension number and the PIN.

  • Page 8: Logoff

    UC Edition and snom 720 Logging on and off Entering special characters in letter mode: Press once to enter the period ".". ◦ Press three times to enter "@". ◦ Press twelve times to enter the backslash "\". ◦...

  • Page 9: Getting To Know Your Phone

    UC Edition and snom 720 Getting to Know Your Phone etting to know your phone isplay layout In idle mode When active Info & status bar with date and time Confi gured identities Function key line Context-sensitive function key symbols...

  • Page 10: Function Keys

    A template for labeling the function keys is available at http://wiki.snom.com/Snom720/Documentation. acce It can be filled in online; the size of the font is self-adjusting within each individual cell. For more information please refer to the snom 720 User Manual, Appendix 3. • Stea • Slow Handset Mapping presences on function keys: See "Presence keys"...

  • Page 11: Call Indicator

    Press the key to retrieve messages. For more information on the hardkeys, please refer to the snom 720 User Manual, chapter "Getting to know your phone".

  • Page 12: Changing Your Presence Status

    UC Edition and snom 720 Changing Your Presence Status hanging your Presence status You can manually change the Presence status signaled by the system to one of your own choosing. For example, if you are scheduled to be in an online meeting, Lync will signal your Presence status as busy during that time.

  • Page 13: Configuring Presence And Speed Dial Keys

    UC Edition and snom 720 Configuring Presence and Speed Dial Keys onfiguring presence and speed dial keys resence keys You can put the Presence function onto one of the function keys (see diagram on page 10) and associate that key to one of your contacts. When your contact is available, the LED of the key will signal the availability with a green light;...

  • Page 14: Speed Dial Keys

    UC Edition and snom 720 Configuring Presence and Speed Dial Keys peed dial keys You can use the function keys for speed dialing numbers and contacts. Using speed dial keys You can call the number or your contact by simply pressing the assigned key, and you can use the key to transfer calls to the number or your contact (see "Transferring calls to speed dial numbers -...

  • Page 15: Boss/Admin Function

    The admin/delegate can also make calls on behalf of the boss's phone. The snom UC Edition offers an added feature to the boss/admin function: When simultaneous ringing of the admin/delegate phone is replaced by forwarding calls (for example, to the boss's home phone number), the function is not removed from the settings but can be turned on again with one keystroke on the phone or one click in your Lync account.
  • Page 16 UC Edition and snom 720 Boss/Admin Function 4. In the Delegates window, click on Add. 5. In the Add contact window, click on the contact you want to add as your delegate, then click 6. The Delegates window opens again. The contact has been added to your delegate list.
  • Page 17 UC Edition and snom 720 Boss/Admin Function 7. In the Call Forwarding window, click on Simultaneously ring and select My delegates from the drop-down list. 8. Click OK. Your admin (delegate) has been added to your Lync Client (Fig. 1), while you have been added to your admin's (delegate's) group "People I manage calls for"...

  • Page 18: Putting Your Delegate On A Function Key

    UC Edition and snom 720 Boss/Admin Function Putting your delegate on a function key 1. Press Contac . The Delegates screen (Fig. 1) will appear (if not, press to scroll to it). Fig. 1 Fig. 2 2. Press to scroll down to key assignment (Fig. 2, above) and press to open the Fkeys screen (Fig.

  • Page 19: Admin/Delegate

    UC Edition and snom 720 Boss/Admin Function Admin/delegate If you are the admin/delegate, you will be notified that you were added as a delegate for the boss's phone. The boss is automatically added to the group People I Manage Calls For, both in your Lync client and on your phone.

  • Page 20: Using The Boss/Admin Function

    UC Edition and snom 720 Boss/Admin Function 5. Select "boss/admin" and press 6. You may need to reboot your phone for the setting to take effect. You can now view the boss's contact card and call status and make calls on behalf of the boss's phone by pressing the key.
  • Page 21 UC Edition and snom 720 Boss/Admin Function Using the boss/admin function key • Viewing the boss's call status: Press the key. • Using the key to make calls on behalf of your boss: 1. Press the key and scroll to Call on behalf of ...

  • Page 22: One-Touch Reactivation Of Boss/Admin Function

    UC Edition and snom 720 Boss/Admin Function ne-touch reactivation of boss/admin function When the boss turns on call forwarding (for example, to forward all incoming calls to the boss's cell phone or home phone number), the boss/admin function, i.e., the simultaneous ringing of the admin/ delegate's phone, is temporarily suspended.
  • Page 23 UC Edition and snom 720 Boss/Admin Function On the phone 1. Press CFwd and select a forwarding number or enter a new number (for more information, see "Call forwarding" on page 54 for more information). Fig. 1 2. Press .
  • Page 24 UC Edition and snom 720 Boss/Admin Function Fig. 4 In either case, all incoming calls will now be forwarded to the selected number; they will not ring on your phone or on your admin's phone. Your phone's display (Fig. 2, above) and Lync (Fig. 5, below) will both indicate this status.

  • Page 25: Reactivating Simultaneous Ringing Of Boss/Admin Phones

    UC Edition and snom 720 Boss/Admin Function Reactivating simultaneous ringing of boss/admin phones Press noFwd on the phone (Fig. 2 on page 23) or click Turn off in your Lync client (Fig. 5, above) to turn off call forwarding and to reactivate the boss/admin function with incoming calls to the boss's phone simultaneously ringing on the boss's and the admin's phone.

  • Page 26: Calling Contacts And Address Book Entries

    UC Edition and snom 720 Calling Contacts and Address Book Entries alling Contacts and Address Book entries You can dial your personal contacts from your Lync contact list or search the corporate address book via ABS. ooking up Contacts You can view the contacts from your Lync client in one comprehensive list of all Contacts (Fig.

  • Page 27: Address Book Search (Abs)

    UC Edition and snom 720 Calling Contacts and Address Book Entries ddress Book Search (ABS) 1. Press . Enter the name of the person you want to look up. Please note: You can switch to letter mode to enter the name, but you do not need to. If you ◦...

  • Page 28: Transferring Calls

    UC Edition and snom 720 Transferring Calls ransferring calls Active calls as well as ringing calls can be transferred to a third party. With the snom UC Edition you have several options for transferring active calls and incoming ringing calls: Active calls: ◦...

  • Page 29: Transfer Cheat Sheet

    UC Edition and snom 720 Transferring Calls ransfer cheat sheet Attended transfer Unattended (blind) transfers Safe unattended/blind transfer Enter target phone for call • Manually on keypad • From Contacts list • From Directory lookup Safe T • By pressing a Presence key •...

  • Page 30: Attended Transfer

    UC Edition and snom 720 Transferring Calls Attended transfer Transferring calls to manually dialed numbers - attended 1. With the active call on the line, press . The active call is put on hold. 2. Enter the extension or other number on the keypad and press . The phone dials the number.

  • Page 31: Transferring Calls To Presence Keys - Attended

    UC Edition and snom 720 Transferring Calls Transferring calls to Presence keys - attended 1. With the active call on the line, press . The active call is put on hold. 2. Press the Presence key . The Presence screen appears. "Call contact" is the default selection when the screen opens.

  • Page 32: Transferring Calls To Speed Dial Numbers - Attended

    UC Edition and snom 720 Transferring Calls Transferring calls to speed dial numbers - attended 1. With the active call on the line, press . The active call is put on hold. 2. Press the speed dial key . The phone dials the number.

  • Page 33: Transferring Calls To Contacts - Attended

    UC Edition and snom 720 Transferring Calls Transferring calls to Contacts - attended 1. With the active call on the line, press . The active call is put on hold. Pool 2. Press to open the Pool menu, then to open your list of Contacts.

  • Page 34: Transferring Calls To Directory Lookup - Attended

    UC Edition and snom 720 Transferring Calls Transferring calls to Directory lookup - attended 1. With the active call on the line, press . The active call is put on hold. 2. Press to open the Directory search. Enter the name of the person you want to transfer the call to.

  • Page 35: Unattended Transfer

    UC Edition and snom 720 Transferring Calls nattended transfer Transferring calls to manually dialed numbers - unattended 1. With a call ringing or an active call on the line, press . The active call is put on hold, and you will see the dial screen.

  • Page 36: Transferring Calls To Presence Keys - Unattended

    UC Edition and snom 720 Transferring Calls Transferring calls to Presence keys - unattended 1. With a call ringing or an active call on the line, press . The active call is put on hold, and you will see the dial screen.

  • Page 37: Transferring Calls To Speed Dial Numbers - Unattended

    UC Edition and snom 720 Transferring Calls Transferring calls to speed dial numbers - unattended 1. With a call ringing or an active call on the line, press . The active call is put on hold, and you will see the dial screen.

  • Page 38: Transferring Calls To Contacts - Unattended

    UC Edition and snom 720 Transferring Calls Transferring calls to Contacts - unattended 1. With a call ringing or an active call on the line, press . The active call is put on hold, and you will see the dial screen.

  • Page 39: Transferring Calls To Directory Lookup - Unattended

    UC Edition and snom 720 Transferring Calls Transferring calls to Directory lookup - unattended 1. With a call ringing or an active call on the line, press . The active call is put on hold, and you will see the dial screen.

  • Page 40: Safe Transfer

    UC Edition and snom 720 Transferring Calls afe transfer Transferring calls to manually dialed numbers safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen.

  • Page 41: Transferring Calls To Presence Keys Safely

    UC Edition and snom 720 Transferring Calls Transferring calls to Presence keys safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. Safe T 2. Press and then the Presence key .

  • Page 42: Transferring Calls To Speed Dial Numbers Safely

    UC Edition and snom 720 Transferring Calls Transferring calls to speed dial numbers safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. 2. Press Safe T and then the speed dial key .

  • Page 43: Transferring Calls To Contacts Safely

    UC Edition and snom 720 Transferring Calls Transferring calls to Contacts safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. 2. Press Safe T .

  • Page 44: Transferring Calls To Directory Lookups Safely

    UC Edition and snom 720 Transferring Calls Transferring calls to Directory lookups safely 1. With an active call on the line, press . The call is put on hold, and you will see the dial screen. 2. Press Safe T .

  • Page 45: Transferring Calls Directly To Voicemail

    UC Edition and snom 720 Transferring Calls ransferring calls directly to Voicemail When an incoming call is ringing, press to transfer it directly to your VoiceMail.

  • Page 46: Parking Calls And Retrieving Parked Calls

    UC Edition and snom 720 Parking Calls and Retrieving Parked Calls arking calls and retrieving parked calls This feature will park your current call on the park orbit of the Lync server where it can be retrieved by anyone who is connected to the network and who has the parked call's retrieval number.

  • Page 47: Unretrieved Calls Ringing Back

    UC Edition and snom 720 Parking Calls and Retrieving Parked Calls nretrieved calls ringing back When a call has not been retrieved within the time specified on the server, the phone who parked the call will receive a ringback.

  • Page 48: Call History

    UC Edition and snom 720 Call History all history The call history sorts the phone's calls into four categories. Three of them - missed, received and dialed calls - are stored locally on the phone until the phone's values are reset. The fourth category, parked calls, is stored on the Lync server until the server's next reset.

  • Page 49: Looking Up Parked Calls

    UC Edition and snom 720 Call History ooking up parked calls The parked call history contains the calls you have parked in the park orbit since the last time you cleared the list. You can look up the call details on who called and when and who retrieved the call for each individual call on the list.

  • Page 50: Hold

    UC Edition and snom 720 Hold ne call on hold Press to put the ongoing call on hold. Held calls are indicated threefold: ◦ By the text on the display. ◦ By the slowly blinking line key (green LED).
  • Page 51 UC Edition and snom 720 Hold • Figures H-1 to H-3: In Fig. H-1 the connected call is on-screen. Press to put the first held call on the ◦ screen. In Fig. H-2 the first held call of a total of two (1/2) is on the screen. Press again to ◦...

  • Page 52: Conference - Local Conference On Phone

    UC Edition and snom 720 Local Conferences onference - local conference on phone In addition to the phone conferences and online meetings that you can set up, start, and manage via Outlook, you have the option to make spontaneous conference calls with two to four other phones; the maximum number of participants depends on the audio Codecs used by the phones connected in the conference.

  • Page 53: Putting One Participant On Hold

    UC Edition and snom 720 Local Conferences utting one participant on hold 1. Use to select the participant (Fig. 2 and 3). 2. Press 3. Press Cnf.On to return the held participant to the conference. ropping a participant 1. Use to select the participant (Fig.

  • Page 54: Call Forwarding

    UC Edition and snom 720 Call Forwarding all forwarding Standard call forwarding means that incoming calls to your phone will not ring on your phone, but, instead, are forwarded automatically to another extension, external phone number, or your Voicemail.

  • Page 55: Settings Menu

    UC Edition and snom 720 Settings Menu ettings menu At a glance Call Features Identity Maintenance Preferences Information Time zone: 1 Outgoing Time Zone Call Forwarding Identity System Info Status Info Jump Move to beginning Administrator Tone Scheme Outgoing Calls...
  • Page 56 Manchester WN7 3XZ, UK Tel +886-2-8751-1120 Tel. +44 169 348 7500 Fax +886-2-8751-1130 Fax +44 169 348 7509 infoASIA@snom.com uksales@snom.com Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © 2013 snom technology AG V1.1.0...

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