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V
F
S
S
ERI
ONE
ERVICE AND
UPPORT
Returning a Unit for Repair
Returning a Unit
for Repair
NOTE
28
231 I
E
NSTALLATION
Before returning the e231 to VeriFone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more units for repair or replacement (U.S. customers only).
1
Gather the following information from the printed labels at the back of each
e231 to be returned:
•
Product ID, including the model and part number. For example,
"m173-xxx-xx" and "PTID xxxxxxxx."
•
Serial number (S/N xxx-xxx-xxx).
The MRA can also be obtained by:
•
Dialing 1-800-834-9133. Be ready to provide the serial number of the unit
and the return ship to information.
•
Sending an email to i_mra_help@smokestack.verifone.com with the
following information:
•
Serial number of the unit
•
A description of the repair issue
•
Shipping address where the unit must be returned
2
Upon obtaining the MRA number, ship the units needing repair to:
Flextronics c/o VeriFone Repair
4400 Commerce Crossing Drive
Louisville, Kentucky 40229
For technical support related to the specific mobile POS application, please
contact the appropriate mobile POS application provider. For all other technical
support related issues (remote key loading, drivers, diagnostic applications, etc),
please contact the VeriFone technical support team at
dellsupport@verifone.com. Please include a description of your problem and
your contact information.
G
UIDE
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