Verifone Service And Support; Hapter; Returning A Terminal For Service - VeriFone C680 3G Installation Manual

Verifone Service and Support

Returning a
Terminal for
Service
NOTE
To Return a Terminal
for Service
For terminal problems, contact your local Verifone representative or service
provider. For product service and repair information:
USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),
•
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
International – Contact your Verifone representative
•
Before returning a terminal or base to Verifone, you must obtain an MRA number.
The following procedure describes how to return one or more terminals or bases
for repair or replacement (U.S. customers only).
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of
terminals or batteries.
Get the following information from the printed labels on the bottom of each
1
C680 terminal or base to be returned:
Product ID, including the model and part number. For example, "C680"
•
and "MXXX-XXX-XX-XXX-2."
Serial number (S/N nnn-nnn-nnn)
•
Obtain the MRA number(s) by completing one of the following:
2
Call Verifone toll-free within the United States at 1-800-Verifone and follow
a
the automated menu options.
Select the MRA option from the automated message. The MRA
•
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
Give the MRA representative the information you gathered in Step 1.
•
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
Address a fax to "Verifone MRA Dept." with the model and part number(s)
b
Include a telephone number where you can be reached and your fax
•
number.
Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/
c
contact/contact_form.cfm.
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HAPTER

C680 I G
NSTALLATION UIDE
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