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Service and Support
Returning a
Device for
Service
NOTE
Contact your local Verifone representative or service provider for any problems on
your terminal.
For product service and repair information:
•
USA – Verifone Service and Support Group, 1-800-Verifone (837-4366)
•
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
•
International – Contact your Verifone representative
You must obtain a Merchandise Return Authorization (MRA) number before
returning the terminal to Verifone. The following procedure describes how to
return one or more terminals for repair or replacement (U.S. customers only).
For international customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1
Get the following information from the printed labels at the back of each
P630-2 to be returned:
•
Product ID, including the model and part number. For example, "P630-2"
and "M560 XXX-XXX-XXX."
•
Serial number (S/N nnn-nnn-nnn)
2
Obtain the MRA number(s) by completing one of the following:
a
Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
•
Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.
•
Give the MRA representative the information you gathered in Step 1.
•
Complete the Inquiry Contact Form at
contact-us.
•
Address the Subject box to "Verifone MRA Dept."
C
https://www.verifone.com/en/us/
P630-2 I
NSTALLATION
5
HAPTER
32
G
UIDE
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