5.2 Solving device malfunctions
Dysfunction
The device is not
operational
The device is
operational, but water
temperature fails to
rise
The fan is turning, but
the compressor stops
from time to time
without an error
message appearing
the heat pump makes
trip the circuit breaker
5.3 FAQ
Is it possible to
In order to
improve
improve the
temperature
efficiency of
performance?
your heat
pump it is
recommended
that you:
Check that
filtration time
is sufficient
Setting the set‐point to maximum will not heat the water any faster
H0439100.A1.EN – 2013/10
Causes
No display
The pool temperature is above the
set‐point temperature
A message is displayed on the screen
Absent or inadequate water flow‐rate Check the water flow‐rate (by‐pass, filtration)
Inadequate filtering time
Non‐compliant period of use
The heat pump is under‐dimensioned
The automatic pool water filler is
blocked in the open position
The heat insulating cover is not used
The evaporator is clogged
The device is incorrectly installed
A message is displayed on the screen
The heat pump does defrost cycles
from time to time
The evaporator is clogged
The circuit breaker rating is too low or
inappropriate
The cable cross‐section is too small
The supply voltage is too low
Voltage drops when the compressor
is powered on
Varistor(s) VA1 and/or VA2 is/are out
of order
protect the pool with a cover (floating cover, roller cover, etc.), to avoid heat
loss
choose periods when the outside temperature is warm (on average > 10° C)
in order to facilitate the temperature increase (this may take several days.
The actual time will vary according to weather conditions and the power of
the heat pump)
the higher the ambient air temperature, the more efficient the heat pump
will be
keep the evaporator clean
during the heating phase, water flow must be continuous (24/24)
to maintain the temperature throughout the season, allow for "automatic"
flow of at least 12 hours/day (the longer automatic flow is used, the more
time the heat pump will have to function and to heat the water)
Verification / solution
Check the supply voltage and the fuse F1
Increase the set‐point temperature
Check the meaning of message §5.1
Set the filtering system to manual 24‐ hour
operation for temperature control
Check that outdoor temperature is within the
operating range (see §1.3)
Check the characteristics of the heat pump
according to the pool
Check the correct operation of the automatic
filler
Fit the heat insulating cover
Clean the evaporator (see §4.1)
The device must be installed outdoors.
Check that there is no obstacle less than 4
metres from where the blower is facing, and
0.50 metres behind the heat pump.
Check the meaning of message §5.1
This is normal if the outdoor temperature is
below 10 °C
Clean the evaporator (see §4.1)
Check the circuit breaker (see § 2.5.3).
Check the cable cross‐section (see § 2.5.3)
Call your electricity provider
Add a soft starter for models M5, MD5 and
M7
Replace the varistor(s)
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