Troubleshooting Your System; Fcc Notice To U.s. Customers - Broadview OfficeSuite User Manual

Troubleshooting Your System

WhY doeS mY phone diSplaY bad lan link?
It is likely that there is a problem or issue in the LAN connection itself.
To verify that the problem is not in the phone, take the phone to a desk/spot where all is OK and plug it in.
If the phone reports no errors, the phone is not the problem. Have your IT check the jack connection and
the connection at the Switch to make sure everything is tight.
If the phone reports that same Bad LAN Link error again, Broadview will replace the phone(s) as needed.
What Should i do if mY phone diSplaYS tftp Server unavailable?
If you see this displayed, go to
What Should i do When mY phone diSplaYS "uSing option 128+ or uSing option 43"?
There is nothing that you need to do if you see this message. This is a normal message and indicates that
the phone's firmware has been upgraded to the latest version so that you have access to all the latest features
and functionality.
What Should i do When mY phone diSplaYS "not a valid Site" or "invalid Site"?
This error means that that the wrong IP address was used to configure your phone. Follow the instructions that
pertain to your circumstances at www.broadviewnet.com/invalidsite.
What Should i do if mY phone diSplaYS "option 128 miSSing"?
If you see this displayed, go to www.broadviewnet.com/128message.

fCC notiCe to u.S. CuStomerS

note: This equipment has been tested and found to comply with the limits for a Class B digital service,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to connect the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
note: Changes or modifications not expressly approved by Mitel Networks™ Corporation may void the user's
right to operate the equipment. The handset provided with this equipment is hearing aid compatible. This
equipment is not for connection to the telephone network or public coin phone service. It is only for use
when connected to Mitel systems.
When programming emergenCY numberS and (or) making teSt CallS to
emergenCY numberS
• Remain on the line and briefly explain to the dispatcher the reason for the call.
• Perform tests during off-peak hours such as early morning or late evenings.
• When dialing 911, please be sure to dial 9 + 911 to complete the call.
www.broadviewnet.com/TFTP
for more information.
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