Forwarding Calls; Unanswered Calls - Broadview OfficeSuite User Manual

Using the System
forWarding Your buSineSS
CallS to an outSide phone
OfficeSuite® Phone allows you to forward any
of your calls to any outside number so you can
work from anywhere. To program this, simply go
to the My Phones widget on the MyOfficeSuite™
Dashboard and click Configure and program
any unassigned key as Forward to Number and
label the key as FWD to Home, or FWD to Cell
as appropriate. Then, enter the phone number
you wish to forward the calls to, be sure to enter
the 10-digit phone number. Follow the simple
instructions in the pop-up window to determine
if you want this feature Active (all calls will
automatically be forwarded to this number) or
Inactive (forward incoming calls to this number
only when you press the FWD to # memory key).
Setting up Call forWarding for

unanSWered CallS

Unanswered calls can be forwarded to voicemail,
an auto attendant, another employee on the
system, or any another phone, anywhere. Use the
My Call Forwarding widget on the My Account
Dashboard to set up call forwarding. Select the
extension you wish to forward from the drop-down
list, then select the number of rings (from 1 to 20)
and choose one of the forward options by clicking
the appropriate radio button.
If you select Another Phone, either select an
extension on the system from the drop-down
list, or enter an external number starting with the
area code. Press Save when done to save your call
forwarding configuration.
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