Reporting Safety Defects (U.s. Only) - Ford 2002 Focus Owner's Manual

Customer Assistance
REPORTING SAFETY DEFECTS
(U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash,
or could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in
addition to notifying Ford Motor
Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved in
individual problems between you,
your dealer or Ford Motor
Company.
To contact NHTSA, you may either
call the Auto Safety Hotline toll free
at 1 800 424 9393 (202 366 0123 in
the Washington D.C. area) or write
to:
NHTSA
U.S.Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other
information about motor vehicle
safety from the Hotline.
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