The Dispute Settlement Board - Ford 2002 Focus Owner's Manual

Customer Assistance
THE DISPUTE SETTLEMENT
BOARD (U.S. only)

The Dispute Settlement Board

(DSB) is
• an independent, third party
arbitration program for warranty
disputes
• available free to owners and
lessees of qualifying Ford Motor
Company vehicles
NOTE: The Dispute Settlement
Board may not be available in all
states: Ford Motor Company
reserves the right to change
eligibility limitations, modify
procedures and/or to discontinue
this service without notice and
without incurring obligations per
applicable state law.
What kinds of cases does the
Board review?
Unresolved warranty repair
concerns or vehicle performance as
designed concerns on Ford,
Mercury and Lincoln cars and Ford,
Mercury and Lincoln light trucks
which are within the terms of any
applicable written new vehicle
warranty are eligible for review,
except those involving:
• a non Ford product
• a non Ford dealership
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• sales disputes between customer
and dealer except those associated
with warranty repairs or concerns
with the vehicle's performance as
designed
• a request for reimbursement of
consequential expenses unless a
service or product concern is being
reviewed
• items not covered by the New
Vehicle Limited Warranty
(including maintenance and wear
items)
• alleged personal injury/property
damage claims
• cases currently in litigation
• vehicles not used primarily for
family, personal or household
purposes (except in states where
the Dispute Settlement Board is
required to review comercial
vehicles).
• vehicles with non U.S. warranties
Concerns are ineligible for review if
the New Vehicle Limited Warranty
has expired at receipt of your
application and in certain states
eligibility is dependent upon the
customer's possession of the
vehicle.
Eligibility may differ according to
state law. For example see the
unique brochures for California,
West Virginia, Georgia and
Wisconsin purchasers/lessees.