Roadside Emergencies; Getting Roadside Asssistance - Ford 2002 Focus Owner's Manual

Roadside Emergencies

GETTING ROADSIDE
ASSISTANCE
To fully assist you should you have
a vehicle concern, Ford offers a
complimentary roadside assistance
program. This program is separate
from the New Vehicle Limited
Warranty. The service is available:
• 24 hours, seven days a week
• for the Basic warranty period
(Canada) or New Vehicle Limited
Warranty period (U.S.) of three
years or 60,000 km (36,000 miles),
whichever comes first on Ford and
Mercury vehicles, and four years or
80,000 km (50,000 miles) on
Lincoln vehicles.
Roadside assistance will cover
• changing a flat tire
• jump starts
• lock out assistance
• limited fuel delivery*
• towing of your disabled vehicle to
the nearest Ford Motor Company
dealership, or your selling dealer if
within 25 kms (15.5 miles) of the
nearest Ford Motor Company
dealership (one tow per
disablement). Even non warranty
related tows, like accidents or
getting stuck in the mud or snow,
are covered (some exclusions apply,
such as impound towing or
repossession).
* Canadian customers refer to your
Roadside Assistance supplement
for exact fuel amounts.
216
Using roadside assistance
Complete the roadside assistance
identification card and place it in
your wallet for quick reference. In
the United States, this card is found
in the Owner Guide portfolio in the
glove compartment in Ford vehicles
and is mailed to you if you own a
Mercury or Lincoln. In Canada, it's
found in the Roadside Assistance
book in the glove compartment.
U.S. Ford or Mercury vehicle
customers who require roadside
assistance, call 1 800 241 3673;
Lincoln vehicle customers call
1 800 521 4140. Canadian
customers who require roadside
assistance call 1 800 665 2006.
If you need to arrange roadside
assistance for yourself, Ford Motor
Company will reimburse a
reasonable amount. To obtain
reimbursement information, U.S.
Ford or Mercury vehicle customers
call 1-800-241-3673; Lincoln
customers call 1-800-521-4140.
Canadian customers who need to
obtain reimbursement information
call 1-800-665-2006.