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If you want to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone for
the latest telephone numbers and hours of operation.
During the warranty period, you can get the following services from the Customer Support Center:
• Problem determination: Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair: If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management: Occasionally, there might be changes that are required after a
product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering
Changes (ECs) that apply to your hardware available.
For the terms and conditions of the Lenovo Limited Warranty that applies to your tablet, refer to the Safety,
Warranty, and Setup Guide that comes with your tablet.
Lenovo user forums
Lenovo provides user forums on the World Wide Web to provide you with a place to search the community
knowledge base for information about your tablet, share information with other users, make suggestions to
Lenovo, ask questions, and get technical support from Lenovo.
To go to Lenovo user forums, do the following:
1. Go to http://www.lenovo.com/register and follow the instructions on the screen to create an account.
2. Go to http://www.lenovo.com/support.
3. Tap Community Forums.
Finding ThinkPad options
If you want to expand the capabilities of your tablet, Lenovo has a number of hardware accessories and
upgrades to meet your needs.
You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an
Internet connection and a credit card.
To shop at Lenovo, go to:
http://www.lenovo.com/essentials
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for Lenovo
and non-Lenovo hardware, operating systems, and application programs; network setup and configuration
services; upgraded or extended hardware repair services; and custom installations services. Service
availability and service name might vary by country.
For more information about these services, go to:
http://www.lenovo.com/essentials
.
Chapter 10
Getting support
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