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ThinkPad Helix 20CG User Manual

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ThinkPad Helix User Guide
Machine Types: 20CG and 20CH

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  • Page 1 ThinkPad Helix User Guide Machine Types: 20CG and 20CH...
  • Page 2 Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety and handling information” on page iii • Appendix E “Notices” on page 117 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http://www.lenovo.com/UserManuals.

  • Page 3: Table Of Contents

    Using the Tablet Digitizer Pen or ThinkPad Active ThinkPad Tablet Dock ... . Pen ....
  • Page 4 Lenovo user forums... . . and Canada ....Finding ThinkPad options ..Battery recycling information for the European Purchasing additional services .

  • Page 5: Read This First

    For detailed operating instructions, refer to the ThinkPad Helix User Guide (this publication). You can access the ThinkPad Helix User Guide by using one of the following methods: •...
  • Page 6 To recharge the internal battery of your tablet safely, see “Charging the battery” on page 13. Attention: Use only Lenovo-approved ac power adapters and power cords. Unauthorized ac power adapters and power cords could severely damage the tablet. ThinkPad Helix User Guide...
  • Page 7 Charging devices might become warm during normal use. Ensure that you have adequate ventilation around the charging device. Unplug the charging device if any of the following occurs: • The charging device has been exposed to rain, liquid, or excessive moisture. •...
  • Page 8 WARNING: Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. ThinkPad Helix User Guide...

  • Page 9: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides an overview of the tablet, including the locations of connectors and controls, tablet features, accessories, specifications, operating environment, and preinstalled Lenovo programs. Tablet layout This topic introduces the tablet hardware features to give you the basic information you need to start using the tablet.
  • Page 10 Audio connector Connect headphones or a headset to listen to stereo sound from the tablet. You also can connect a headset to record audio or make calls. Note: The audio connector does not support a conventional microphone. ThinkPad Helix User Guide...

  • Page 11: Rear View

    Helix Ultrabook Keyboard” on page 47. Dock connector Use this connector to connect a ThinkPad Tablet Dock and ThinkPad Helix Ultrabook Pro Keyboard. For more information, see “ThinkPad Tablet Dock” on page 65 and “ThinkPad Helix Ultrabook Pro Keyboard” on page 53.
  • Page 12 Your tablet might have a smart card slot. For more information, see “Using a smart card ” on page 25. System-status indicator The illuminated dot in the ThinkPad logo on the backside of the tablet works as a system-status indicator. • Blinks three times: The tablet is connected to a power source.

  • Page 13: Accessories

    Tablet Digitizer Pen or ThinkPad Active Pen (on some models): Use the Tablet Digitizer Pen or ThinkPad Active Pen to input text or draw graphics in a natural manner and perform other operations without tapping the screen with your finger. For more information, see “Using the Tablet Digitizer Pen or ThinkPad Active Pen”...

  • Page 14: Features

    ThinkPad USB 3.0 Ethernet Adapter (on some models): Use this adapter to connect your tablet to a local network or a broadband connection. For more information, see “Attaching an Ethernet cable” on page 17. For more information about other options available for your tablet, see Chapter 5 “ThinkPad Helix options”...

  • Page 15: Specifications

    ® • ThinkPad Helix Ultrabook Pro Keyboard: Always On USB 3.0 connector and Mini DisplayPort connector Card slot • Micro-SD-card slot • Micro-SIM-card slot (available on some models) • Smart card slot (available on some models) Wireless features • Bluetooth 4.0 •...

  • Page 16: Operating Environment

    Share files easily and rapidly across devices such as computers and smartphones, even without any Internet connection. You can connect to your friends and send photos, folders, and other files through SHAREit. Every sharing is quick and simple. ThinkPad Helix User Guide...
  • Page 17 Lenovo Program Description Lenovo Solution Troubleshoot and resolve tablet problems. It combines diagnostic tests, system information Center collection, security status, and support information, along with hints and tips for maximum system performance. System Update Keep the software on your tablet up-to-date by downloading and installing software packages, including Lenovo programs, device drivers, Unified Extensible Firmware Interface (UEFI) basic input/output system (BIOS) updates, and other third-party programs.
  • Page 18 ThinkPad Helix User Guide...

  • Page 19: Chapter 2. Using Your Tablet

    Chapter 2. Using your tablet This chapter provides instructions on how to use some basic applications and tablet features. Initial setup instructions To use the tablet the first time after you take it out of the box, ensure that you follow the instructions below: 1.
  • Page 20 • Do not use fingernails, gloved fingers, or inanimate objects other than an approved Tablet Digitizer Pen or ThinkPad Active Pen for input on the screen. Tips on cleaning the multi-touch screen •...

  • Page 21: Power Management

    • For tablets that are shipped with a ThinkPad Helix Ultrabook Pro Keyboard, charge the tablet battery and keyboard battery as shown. • For tablets that are equipped with a ThinkPad Tablet Dock, see “Using the ThinkPad Tablet Dock” on page Chapter 2...

  • Page 22: Extending The Battery Life Between Charges

    The ThinkPad Tablet Dock is an optional device. To purchase the option from Lenovo, go to: http://www.lenovo.com/essentials Extending the battery life between charges When you are traveling with your tablet and ac power is not available, you can extend the battery life by doing the following: •...

  • Page 23: Checking The Battery Status

    Notes: • The Tablet Digitizer Pen or ThinkPad Active Pen is not waterproof. Take care not to soak it or dip it in water. • The ThinkPad Active Pen does not apply to tablet models equipped with the Tablet Digitizer Pen, and vice versa.
  • Page 24 The ThinkPad Active Pen is battery-powered and used with one AAAA alkaline battery. To install a battery into the ThinkPad Active Pen, unscrew and remove the end cap of the ThinkPad Active Pen, insert the battery into the battery compartment with the negative polarity facing outward, and then tighten the end cap back into position.

  • Page 25: Using The On-Screen Keyboard Or The Touch Keyboard And Handwriting Panel

    Start checkbox. 4. Tap OK to save the new setting. Attaching an Ethernet cable To attach an Ethernet cable to your tablet for network connection, you must have a ThinkPad USB 3.0 Ethernet Adapter available. Chapter 2...

  • Page 26: Downloading Games And Applications

    The ThinkPad USB 3.0 Ethernet Adapter is available as option and only shipped with some models. To purchase a ThinkPad USB 3.0 Ethernet Adapter, go to: http://www.lenovo.com/essentials The following illustration shows how to attach an Ethernet cable to your tablet through a ThinkPad USB 3.0 Ethernet Adapter.
  • Page 27 5. Enter the Windows password as required. Then follow the instructions on the screen to enroll your fingerprint. Note: It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers. Swiping your finger over the fingerprint reader To swipe your finger over the fingerprint reader, do the following: Note: Your tablet might look slightly different from the illustrations in this topic.
  • Page 28 • Your finger is wet. • A finger is used that has not been enrolled. To improve the situation, try the following: • Clean or wipe your hands to remove any excess dirt or moisture from the fingers. ThinkPad Helix User Guide...

  • Page 29: Using The Thinkpad Helix Quickshot Cover

    • If your hands are dry, apply lotion to them. Using the ThinkPad Helix Quickshot Cover Depending on the model, your tablet might come with a ThinkPad Helix Quickshot Cover (hereafter called the cover). This topic provides instructions on how to use the cover.
  • Page 30 This function is enabled by default. If you want to disable this function, do the following: 1. From the Start screen, tap Lenovo Settings ➙ Camera. 2. In the Quickshot section, slide the control to the left to disable the function. ThinkPad Helix User Guide...

  • Page 31: Using The Cameras

    Serve as a stand for the tablet The cover can serve as a stand for the tablet as shown. In this way, you can use the tablet to watch movies, view photos, or make a presentation conveniently. Note: If your tablet is equipped with a smart card slot on the rear side, the cover might not work well as a stand for the tablet.
  • Page 32 4. Close the protective cover and turn on your tablet. Removing a micro SD card To remove a micro SD card, do the following: 1. Open the protective cover on the right side of your tablet. ThinkPad Helix User Guide...

  • Page 33: Using A Smart Card

    2. Push the micro SD card inward a little until you hear a click . Then, release it. The micro SD card ejects. 3. Gently slide the card out of the card slot 4. Close the protective cover. Using a smart card Some models come with a smart card slot.
  • Page 34 Otherwise, the smart card reader might get damaged. To install a smart card, do the following: 1. Position your tablet as shown and ensure that the metal contacts of the card are facing downward and pointing toward the card slot. ThinkPad Helix User Guide...
  • Page 35 2. Insert the card into the slot as shown. If the plug-and-play feature is not enabled for the installed smart card, do the following to enable the feature: 1. Go to Control Panel. 2. Tap Hardware and Sound. 3. Tap Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  • Page 36: Using Hdmi Devices

    2. Tap the Devices charm. 3. Tap Project ➙ Second screen. 4. Tap to select a presentation scheme. Using synchronization solutions By using synchronization solutions, you can easily synchronize settings between your tablet and other personal computer. ThinkPad Helix User Guide...

  • Page 37: Using The Global Navigation Satellite System Receiver

    You can synchronizing the settings by using the Windows synchronization solution. To access Windows synchronization solution, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Change PC settings. 3.
  • Page 38 ThinkPad Helix User Guide...

  • Page 39: Chapter 3. Wireless Networks And Devices

    Chapter 3. Wireless networks and devices Your tablet can connect to a variety of networks and devices, including mobile networks (3G or 4G), Wi-Fi data networks, and Bluetooth devices. Note: Some tablet models can connect to both mobile networks (3G or 4G) and Wi-Fi networks, while others can connect to Wi-Fi networks only.
  • Page 40 4. Close the protective cover and turn on your tablet. To remove the micro SIM card, do the following: 1. Turn off the tablet. 2. Open the protective cover on the right side of your tablet. ThinkPad Helix User Guide...

  • Page 41: Determining Which Mobile Network You Are Using

    3. Push the micro SIM card inward until you hear a click . The micro SIM card ejects. Gently slide the micro SIM card out of the slot 4. Close the protective cover. Determining which mobile network you are using If you have connected to a network, you can check the network name to see which mobile network you are using.

  • Page 42: Connecting To A Mobile Network

    31 for instructions on how to install a micro SIM card. Note: Some tablets support access to Wi-Fi networks only. See “Connecting to a Wi-Fi network” on page 33 for instructions on connecting to a Wi-Fi network. ThinkPad Helix User Guide...

  • Page 43: Sharing Your Internet Connection

    To connect to the mobile network, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap the Settings charm. 3. Tap the network icon. A list of available networks is displayed. 4.

  • Page 44: Using The Nfc Connection

    2. Tap Settings ➙ Change PC settings ➙ Network ➙ Radio devices. 3. Slide the NFC control to the right to enable the NFC feature. If you still cannot enable the NFC feature, check the NFC setting in the ThinkPad Tablet Setup program by doing the following: 1.
  • Page 45 • While transferring data to or from an NFC card, do not put your tablet into sleep or hibernation mode before the data transfer finishes; otherwise, your data could become damaged. Notes: • Before positioning an NFC card, ensure that the tablet is on and the NFC feature of the tablet is enabled. •...
  • Page 46 Then, you can transfer data to or from the smartphone through NFC. For more information about transferring data through NFC, refer to the documentation that came with the smartphone. • When the smartphone is in a landscape position: ThinkPad Helix User Guide...
  • Page 47 1. Position your tablet as shown and ensure that the screen of the smartphone is facing upward. Align the left-side edge of the smartphone with the NFC logo on the tablet. 2. Move the smartphone left and right within 5 mm (0.20 inch) as shown. Then, hold the smartphone for about one second until you are prompted that the smartphone has been successfully detected by the tablet.
  • Page 48 ThinkPad Helix User Guide...

  • Page 49: Copyright Lenovo 2014, 2015

    Note that there are many ThinkPad product solutions available to help you modify and expand your tablet to best suit your needs. Access the Web site http://www.lenovo.com/essentials to view some of these options.
  • Page 50 Your tablet is equipped with the Microsoft Magnifier to help visually impaired people use the tablet more comfortably. Magnifier is a useful utility that enlarges part or all of your screen so that you can see the words and images better. Magnifier is part of the Ease of Access Center. ThinkPad Helix User Guide...
  • Page 51 1. Go to Control Panel. Change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. In the Keyboard Properties window, click the ThinkPad F1-F12 keys tab. 3. Select the option of your preference:...

  • Page 52: Getting Updates

    • Put your tablet in a protective case when not in use to prevent damage or scratching. Travel tips on airplanes If you carry your tablet into an airplane, check the following travel tips: ThinkPad Helix User Guide...

  • Page 53: Travel Accessories

    If you are traveling to another country or region, you might want to consider the following items: • A ThinkPad ac power adapter for the country or region to which you are traveling • A micro SIM card for the local mobile services in that country or region Care and maintenance Handle your tablet with care so that you can enjoy this product for a long time.
  • Page 54 If you are not going to use your tablet for an extended period of time, remove the micro SIM card from your tablet, and then pack your tablet with a protective case and store it in a well-ventilated and dry area without direct exposure to sunshine. ThinkPad Helix User Guide...

  • Page 55: Chapter 5. Thinkpad Helix Options

    ThinkPad Helix Ultrabook Keyboard This topic provides an overview of the ThinkPad Helix Ultrabook Keyboard and instructions on how to use it. Overview of the ThinkPad Helix Ultrabook Keyboard The topic introduces the ThinkPad Helix Ultrabook Keyboard hardware features to give you the basic information you need to start using it.

  • Page 56: Using The Thinkpad Helix Ultrabook Keyboard

    This topic provides instructions on how to use the ThinkPad Helix Ultrabook Keyboard. Installing or removing the tablet To use the ThinkPad Helix Ultrabook Keyboard, install your tablet into the keyboard first. Ensure that the tablet is secured in place.
  • Page 57 • For models that are not equipped with a smart card slot, you can install the tablet into the ThinkPad Helix Ultrabook Keyboard with the tablet screen facing upward. To achieve this, do the following: 1.
  • Page 58 Some models are equipped with a Tablet Digitizer Pen or ThinkPad Active Pen as a standard feature. You can store the pen in the slot on the right side of the ThinkPad Helix Ultrabook Keyboard. Remove the pen slot cover first , then push the pen gently into the slot until you hear a click Note: The pen slot cover is available on some models.
  • Page 59 To remove the Tablet Digitizer Pen or ThinkPad Active Pen from the slot, press the pen gently into the slot to release it; then pull the pen out Note: The Tablet Digitizer Pen or ThinkPad Active Pen contains pressure sensors. Do not push the tip of the pen for an extended period of time.
  • Page 60 This action enables you to scroll through the document, Web site, or apps. For more information, refer to the documentation that came with the ThinkPad Helix Ultrabook Keyboard. ThinkPad Helix User Guide...

  • Page 61: Thinkpad Helix Ultrabook Pro Keyboard

    ThinkPad Helix Ultrabook Pro Keyboard This topic provides an overview of the ThinkPad Helix Ultrabook Pro Keyboard and instructions on how to use it. Overview of the ThinkPad Helix Ultrabook Pro Keyboard The topic introduces the ThinkPad Helix Ultrabook Pro Keyboard hardware features to give you the basic information you need to start using it.
  • Page 62 Otherwise the connector might get damaged. Power connector Use this connector with the supplied power cord and the ac power adapter to charge the ThinkPad Helix Ultrabook Pro Keyboard and the tablet when the battery power is low. For more information, see “Charging the battery” on page 13.

  • Page 63: Using The Thinkpad Helix Ultrabook Pro Keyboard

    Note: If the tablet is attached to the ThinkPad Helix Ultrabook Pro Keyboard, the speaker volume and mute settings follow the speaker setting of the ThinkPad Helix Ultrabook Pro Keyboard. Using the ThinkPad Helix Ultrabook Pro Keyboard This topic provides instructions on how to use the ThinkPad Helix Ultrabook Pro Keyboard.
  • Page 64 1. Press the eject button on the left side of the keyboard. 2. Remove the tablet from the keyboard. Note: Do not remove the tablet from the ThinkPad Helix Ultrabook Pro Keyboard while using the keyboard. ThinkPad Helix User Guide...
  • Page 65 • For models that are not equipped with a smart card slot, you can install the tablet into the ThinkPad Helix Ultrabook Pro Keyboard with the tablet screen facing upward. To achieve this, do the following: Note: If this is not the first time that you install the tablet into the keyboard, refer to the installation instructions in the later part of this topic.
  • Page 66 The tablet is attached to the ThinkPad Helix Ultrabook Pro Keyboard. The keyboard is disabled in this situation. • For all models, you can install the tablet into the ThinkPad Helix Ultrabook Pro Keyboard with the tablet screen facing downward. To achieve this, do the following: Note: Your tablet might look slightly different from the following illustrations.
  • Page 67 Note: Depending on the model, the bottom side might look different. For models that are not equipped with a Tablet Digitizer Pen or ThinkPad Active Pen, the pen-holder slot is covered with a dummy rubber. 2. Insert the pen holder that comes with the ThinkPad Helix Ultrabook Pro Keyboard into the pen-holder slot.
  • Page 68 To remove the Tablet Digitizer Pen or ThinkPad Active Pen from the pen-holder slot, do the following: 1. Take the Tablet Digitizer Pen or ThinkPad Active Pen out of the pen holder in the direction as shown by the arrow.
  • Page 69 2. Take the pen holder out of the pen-holder slot, if necessary. Note: The Tablet Digitizer Pen or ThinkPad Active Pen contains pressure sensors. Do not push the tip of the pen for an extended period of time. Do not subject the pen to shock or vibration.
  • Page 70 To use the TrackPoint pointing device, refer to the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button. ThinkPad Helix User Guide...
  • Page 71 Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps. Ensure that you position your two fingers slightly apart from each other. Chapter 5 ThinkPad Helix options...
  • Page 72 • Some gestures are not available if the last action was done from the TrackPoint pointing device. • Some gestures are only available when you are using certain apps. • Some gestures are not enabled by default. To change the settings, see “Customizing the ThinkPad pointing device” on page 65.

  • Page 73: Thinkpad Tablet Dock

    ThinkPad Tablet Dock The ThinkPad Tablet Dock (hereafter called the dock) holds your tablet in an upright position and frees your hands to do other tasks. The dock also provides you with easy access to connectors for USB devices, file transfers, charging, audio input, audio output, and video output.
  • Page 74 Used to connect a compatible digital audio device or video display. Ethernet connector Used to connect the dock to an Ethernet LAN. Power connector Used to connect the ac power adapter shipped with the dock to provide power to the tablet and charge the battery. ThinkPad Helix User Guide...

  • Page 75: Using The Thinkpad Tablet Dock

    Using the ThinkPad Tablet Dock Before using the dock, ensure that you connect the tablet to the dock and then connect the dock to an electrical outlet by doing the following: 1. Position your tablet with the dock connector side facing downward.
  • Page 76 • Connect the dock to a stereo system or speakers using a stereo audio cable to play music. • Connect the dock to an electrical outlet using the ac power adapter shipped with the dock to charge the tablet battery. ThinkPad Helix User Guide...

  • Page 77: Chapter 6. Security

    To set, change, or remove a power-on password, do the following: 1. Print these instructions. 2. Save all open files, and exit all applications. 3. Enter the ThinkPad Tablet Setup program. See “ThinkPad Tablet Setup” on page 77. 4. Tap Security ➙ Password. © Copyright Lenovo 2014, 2015...

  • Page 78: Supervisor Password

    7. Save configuration changes and exit. Supervisor password If you have set a supervisor password in the ThinkPad Tablet Setup program, you will be prompted to enter a supervisor password when you start the ThinkPad Tablet Setup program. The supervisor password protects the system information stored in ThinkPad Tablet Setup. Without it, no one can change the configuration of the tablet.

  • Page 79: Hard Disk Passwords

    7. Save configuration changes and exit. The next time you open the ThinkPad Tablet Setup program, you will be prompted to enter your password to proceed. Hard disk passwords The following two types of hard disk passwords can help protect the information stored on the hard disk drive: •...
  • Page 80 • If you are in User hard disk mode, follow the following steps to change the user hard disk password: 1. Follow steps 1 through 7 in “Setting a hard disk password” on page 71, typing your password to start the ThinkPad Tablet Setup program. 2. Type the current user hard disk password in the Enter Current Password field.

  • Page 81: Hard Disk Security

    Tips on using the hard disk passwords • You can set the minimum length of a hard disk password through the Security menu. • If you set a hard disk password of over seven characters, the hard disk drive can be used only with a tablet that can recognize a hard disk password of over seven characters.

  • Page 82: Using The Security Chip

    (displayed as “Trusted Platform Module 1.2” in Device Manager) and the firmware TPM. For models with two security chips, you can select which one you want to use in the ThinkPad Tablet Setup program by using the instructions in this topic.
  • Page 83 Lenovo provides a full version of antivirus software on your tablet with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about how to use your antivirus software, refer to the help system of your antivirus software.
  • Page 84 ThinkPad Helix User Guide...

  • Page 85: Chapter 7. Advanced Configuration

    Note: If you are required to enter the supervisor password, enter the correct password. You also can skip the password prompt and start the ThinkPad Tablet Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password. For more information, refer to “Using passwords”...

  • Page 86: Main Menu

    • The default configurations are already optimized for you. Incorrect change of the configurations might cause unexpected results. Main menu The Main menu is the first interface you see after you enter the ThinkPad Tablet Setup program. It displays the following configuration of your tablet: • System Information –...
  • Page 87 Table 1. Config menu items Note: The items listed in the following table might not be the same as those in your ThinkPad Tablet Setup. The items are subject to change. Menu item Submenu item Selection Comments Always On USB •...

  • Page 88: Security Menu

    Intel AMT remote console. • VT-UTF8 Security menu If you need to set the security features of your tablet, tap Security from the ThinkPad Tablet Setup menu. The following table lists the Security menu items. Notes: ThinkPad Helix User Guide...
  • Page 89 • Some items are displayed on the menu only if the tablet supports the corresponding features. Table 2. Security menu items Note: The items listed in the following table might not be the same as those in your ThinkPad Tablet Setup. The items are subject to change.
  • Page 90 Secure RollBack • On If you select Off, you can flash to the Prevention previous version of UEFI BIOS. If you • Off select On, you can not flash to the previous version of UEFI BIOS. ThinkPad Helix User Guide...
  • Page 91 If you select On, you can use the ThinkPad Helix Ultrabook Keyboard. • Off ThinkPad Tablet Dock • On If you select On, you can use the Ethernet LAN Ethernet LAN device on ThinkPad • Off Tablet Dock. Chapter 7 Advanced configuration...

  • Page 92: Startup Menu

    Clear All Secure Boot Keys Startup menu You might need to change the tablet startup settings. To do so, tap Startup from the ThinkPad Tablet Setup menu. Attention: • After you change your startup sequence, you must be extremely careful not to specify a wrong device during a copy, a save, or a format operation.

  • Page 93: Restart Menu

    • Some items are displayed on the menu only if the tablet supports the corresponding features. Table 3. Startup menu items Note: The items listed in the following table might not be the same as those in your ThinkPad Tablet Setup. The items are subject to change.

  • Page 94: Updating Your System Uefi Bios

    The UEFI BIOS translates the instructions from other software layers. You can update the UEFI BIOS and the ThinkPad Tablet Setup program by starting your tablet with a flash update application running in the Windows environment.
  • Page 95 Asset ID EEPROM The Asset ID EEPROM contains information about the system, including its configuration and the serial numbers of key components. It also includes a number of blank fields in which you can record information about the end users in your network. Preboot eXecution Environment The Preboot eXecution Environment (PXE) technology makes the tablet more manageable by enabling the tablet to start from a server.
  • Page 96 ThinkPad Helix User Guide...

  • Page 97: Chapter 8. Troubleshooting Problems

    Chapter 8. Troubleshooting problems This chapter describes on what to do if you experience a problem with your tablet. Diagnosing problems If you experience problems with your tablet, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve tablet problems.
  • Page 98 If the problem still persists, contact Lenovo for technical support. Media problems • Problem: The audio quality is poor or there is no sound output. Suggested solution: Check and ensure that: – The speaker is not covered. ThinkPad Helix User Guide...

  • Page 99: Recovering From A Severe Software Problem

    • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Tablet Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Tablet Setup to check security settings, and restart the system. If you still have a problem, have the tablet serviced.
  • Page 100 Solution: System Real Time Clock is not functional. Have the tablet serviced. • Message: 0271: Check Date and Time settings. Solution: Neither the date nor the time is set in the tablet. Set the date and time, using ThinkPad Tablet Setup.

  • Page 101: Chapter 9. Recovery Information

    Chapter 9. Recovery information This section provides information about the recovery solutions. A Windows recovery image is preinstalled in the recovery partition on your tablet. The Windows recovery image enables you to refresh your tablet, or reset your tablet to the factory default settings. You can create recovery media as backups or replacement for the Windows recovery image.

  • Page 102: Using The Advanced Startup Options

    4. Tap Yes in the User Account Control window to allow the Recovery Media Creator program to start. 5. Ensure that you select the Copy the recovery partition from the PC to the recovery drive. option. Then tap Next. ThinkPad Helix User Guide...
  • Page 103 To use recovery media, do the following: Note: Ensure that your tablet is connected to ac power. 1. Enter the ThinkPad Tablet Setup program. See “ThinkPad Tablet Setup” on page 77. 2. Tap Startup. 3. In the Boot submenu, drag the recovery drive to the first place to select it as the boot device.
  • Page 104 ThinkPad Helix User Guide...

  • Page 105: Chapter 10. Getting Support

    To get the MTM number and the serial number, check the MTM label on your product. For the tablet: Note: Depending on the model, your tablet might look different. For the ThinkPad Helix Ultrabook Keyboard: For the ThinkPad Helix Ultrabook Pro Keyboard: © Copyright Lenovo 2014, 2015...

  • Page 106: Lenovo Technical Support

    Note: Depending on the model, your tablet might look different. Lenovo technical support After you buy a ThinkPad Helix, register your tablet with Lenovo. Using the registered information, Lenovo can contact you in case of a recall or other severe problems. After you register your tablet with Lenovo, you will receive quicker service when you call Lenovo for help.

  • Page 107: Lenovo User Forums

    1. Go to http://www.lenovo.com/register and follow the instructions on the screen to create an account. 2. Go to http://www.lenovo.com/support. 3. Tap Community Forums. Finding ThinkPad options If you want to expand the capabilities of your tablet, Lenovo has a number of hardware accessories and upgrades to meet your needs.
  • Page 108 ThinkPad Helix User Guide...

  • Page 109: Appendix A. Regulatory Information

    Appendix A. Regulatory information This appendix provides regulatory information. Wireless related information Wireless interoperability The M.2 wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: •...

  • Page 110: Locating The Ultraconnect™ Wireless Antennas

    Locating the UltraConnect™ wireless antennas ThinkPad Helix features an antenna system built into the display for optimal reception, which enables you to establish wireless communications wherever you are.

  • Page 111: Locating Wireless Regulatory Notices

    Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad Helix tablet, machine types 20CG and 20CH. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 112: Industry Canada Class B Emission Compliance Statement

    Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln Dieses Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“ EMVG (früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland. ThinkPad Helix User Guide...

  • Page 113: Korea Class B Compliance Statement

    Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (früher Gesetz über die elektromagnetische Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen.
  • Page 114 ThinkPad Helix User Guide...

  • Page 115: Appendix B. Weee And Recycling Information

    Appendix B. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example,...

  • Page 116: Recycling Information For Brazil

    Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para: reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções para o correto descarte do seu produto Lenovo. ThinkPad Helix User Guide...

  • Page 117: Battery Recycling Information For Taiwan

    Battery recycling information for Taiwan Battery recycling information for the United States and Canada Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators.

  • Page 118: China Recycling Information For Waste Electrical And Electronic Equipment (Weee)

    China recycling information for Waste Electrical and Electronic Equipment (WEEE) ThinkPad Helix User Guide...

  • Page 119: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast”...

  • Page 120: China Rohs

    China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). ThinkPad Helix User Guide...

  • Page 121: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Appendix C. Restriction of Hazardous Substances Directive (RoHS)
  • Page 122 ThinkPad Helix User Guide...

  • Page 123: Appendix D. Energy Star Model Information

    Appendix D. ENERGY STAR model information ® ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. Lenovo tablets of the following machine types, if the ENERGY STAR mark is affixed, have been designed and tested to conform to the ENERGY STAR program requirements for tablets.
  • Page 124 ThinkPad Helix User Guide...

  • Page 125: Appendix E. Notices

    Appendix E. Notices Lenovo might not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service might be used.

  • Page 126: Trademarks

    The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. Other company, product, and service names may be trademarks or service marks of others. ThinkPad Helix User Guide...

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