Concox Smart OBD Quick Start Manual page 10

FAQ
Poor signal
Unable to boot
Unable to connect to the
network
Unable to find out the
location information
No diagnostic data
Problem
The signal waves unable to
transmit when use the GPS
tracker in the places that have
poor signal reception, such as:
tall building around or
basement.
Low battery
SIM card was not installed
correctly.
There is a dirty substance on
the metal surface of the SIM
card
SIM card is invalid
Beyond the GSM service area
SIM card wasn't open the
GPRS service
Always reply" unable to find
the data, please try again"
Vehicle is not suitable for
testing
GPRS data is not enough
ShenZhen Concox Information Technology CO.,Ltd
Add: 4/F, Building B, Gaoxinqi Industrial Park,
Liuxian 1st Road, No.67 Bao'an District, Shenzhen
solution
Using the GPS tracker in the
places that have good signal
condition.
Insert the GPS tracker into the
vehicle OBD interface to
charge.
Check the SIM card
Wipe the substance with a
clean cloth
Please contact your network
operator
Please move to the network
service area
Please contact your network
operator to open the GPRS
service.
Please contact your network
operator
Please ensure your car is
supports to use the OBD
device before buying it
Recharge
Tel: +86 755 2912 1200
Fax: +86 755 2912 1290
E-mail: jason@concox.cn
www.iconcox.com