Residential Customer Agreement - Dish Network Hopper Sling User Manual

913.book Page 120 Tuesday, January 15, 2013 4:57 PM
Appendix

Residential Customer Agreement

R
ESIDENTIAL
Thank you for choosing DISH Network®.
To view this Residential Customer Agreement in Spanish, please visit dish.com or call us at
800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español por favor visite dish.com o
llame all 1-800-333-DISH (3474) y le enviaremos una copia.
DISH Network is happy to answer any questions you may have (including questions regarding billing, installation,
equipment and service) and to provide you with technical and other customer support. You may contact us 24 hours
a day, any day of the year:
Phone:
Email:
Mail:
Website:
For purposes of this Residential Customer Agreement (the "Agreement") and any customer agreement(s)
applicable to the package plan(s) under which you are receiving Services and/or equipment from DISH Network
(each, a "Package Plan Agreement"): (i) "you" and "your" refer to you, the DISH Network subscriber; and (ii) "DISH
Network", "DISH", "we," "us" or "our" refer to DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or,
where applicable under the particular circumstances, third party billing agents.
"DISH Network" is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PACKAGE PLAN AGREEMENT, SETS FORTH THE
TERMS AND CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT
TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH
NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH
NETWORK SERVICES OR EQUIPMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT. IF
YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR
REPLACEMENT OF, THIS AGREEMENT, AND YOUR CONTINUED RECEIPT OF DISH NETWORK SERVICES
OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE SHALL CONSTITUTE YOUR ACCEPTANCE OF
SUCH CHANGED OR REPLACED AGREEMENT. IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH
TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US IMMEDIATELY AND WE
WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO CONTINUE TO RECEIVE
YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT.
1. THE DISH NETWORK SERVICE
A. Services Defined. "Services" shall mean all video, audio, data, interactive and other programming services and
all other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise)
and that we may provide to customers in the future.
B. Minimum Programming Levels. If your applicable Package Plan Agreement specifies required minimum
programming, you must subscribe to such programming. Otherwise, you must subscribe to one or more of the
following programming packages: Welcome Pack, Latino Welcome, DISH America or a higher version of such
packages; a qualifying International package plus one of the following: International Basic Package, Chinese Basic
Package, or a previously listed package. We may change such minimum programming requirements at any time.
For select customers based on when activation of service occurred, an International Service Access Fee (as
detailed in Exhibit 1) may apply. If you subscribe to Racetrack TV, but do not subscribe to applicable minimum
programming a Service Access Fee (as detailed in Exhibit 1) may appply.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting
events and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to
circumvent any of these blackouts, you may be subject to legal action. If the location at which you are receiving
Services is a wagering location, you are not eligible to receive certain channels, including without limitation,
Racetrack TV. You must be at least 18 years of age, or the applicable age of majority where you reside, to order or
receive adult-oriented programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable Package
Plan Agreement(s), you may change your programming selection at any time by notifying us. A Programming
Change Fee (as detailed in Exhibit 1) may apply to such programming changes, unless you are receiving Services
and/or Equipment (as defined in Section 4(A)) pursuant to a Package Plan Agreement that requires you to pay in full
for all Services and/or Equipment prior to receiving such Services and/or Equipment (a "Pre-Pay Promotion").
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you
renew. You may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view
Services through your television if your DISH Network receiver is connected to a land-based telephone line and/or a
broadband home network. You may also order DISH Network pay-per-view Services by calling 877-DISH-PPV
(3474-778) and using our automated system, or by visiting dish.com/orderppv, or by speaking with a live operator at
one of our customer service centers (an Agent Assist Fee will apply as detailed in Exhibit 1). Pre-Pay Promotion
customers may only order pay-per-view Services by calling 877-DISH-PPV (3474-778).
120
C A
USTOMER
800-333-DISH (3474)
care@dish.com
DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
dish.com
GREEMENT