Troubleshooting Tables - Dish Network Hopper Sling User Manual

913.book Page 104 Tuesday, January 15, 2013 4:57 PM
Reference

Troubleshooting Tables

T
ROUBLESHOOTING
Use these tables if you have problems using your DISH system. Look in this section for a
description of the problem before calling the Customer Service Center. Some issues may be basic
misunderstandings of how the system works, especially when one is just becoming familiar with it.
To solve a particular problem, do the following:
1
Review the section in this Guide that relates to the problem.
2
If you cannot find a solution, then find the section in the following tables that relates to the problem.
• Scan through the What's Happening column until you find the problem.
• Read more information in the Possible Reason column.
• Try each of the suggested solutions in the What to Do column.
3
Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on
page 100.
4
Make sure your TV is tuned to the correct channel or input/source to view satellite TV programs.
5
Make sure your remote control has fresh batteries installed. If you see the Remote Battery Low
warning on your TV screen, it's time to change the batteries. See the instructions on page 13.
6
Make sure that your receiver is connected to an active telephone line or home network with broad-
band Internet access. See more information and instructions on page 96 and page 97.
7
Check for anything that might be blocking the dish antenna's view of the sky, such as tree
branches or accumulated snow.
8
For more information, call the DISH Customer Service Center at 1-800-333-DISH (3474), or visit
the www.dish.com website, or www.mydish.com/support online for technical support information.
Note: Before contacting the DISH Customer Service Center, have ready the date of purchase and
either your customer account number, or the receiver conditional access number and receiver
model number. Press the SYS INFO button on your receiver's front panel to display the System
Information screen and find these numbers (See Ordering Your Programming Packages on
page 4). Also, write down any error messages that the receiver has displayed on your TV screen.
104
T
ABLES