Solving printer problems
Table 4-6
Printer problems
Problem
Printer does not print.
Printer does not turn
on.
Cause
Printer is not turned on and
online.
The correct printer driver for the
application is not installed.
If you are on a network, you
might not have made a
connection to the printer.
Printer might have failed.
The cables might not be
connected properly.
Solution
Turn the printer on and be sure it is online.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\> [printer port]
printer port
Replace
with the address of the printer
used. If the printer works, reload the printer driver.
Make the proper network connection to the printer.
Run printer self-test.
Troubleshooting scenarios and solutions
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