4
Diagnostics and troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes these topics:
Calling support on page 53
Locating ID labels on page 54
Locating warranty information on page 54
Diagnosis guidelines on page 55
Troubleshooting checklist on page 56
HP troubleshooting resources and tools on page 57
Troubleshooting scenarios and solutions on page 61
Self-troubleshooting with HP Vision Diagnostics on page 72
Diagnostic codes and errors on page 81
52
Chapter 4 Diagnostics and troubleshooting
Topics