Troubleshooting - Sharp SD-WH1000U Operation Manual

Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below before calling for service.
Power
Problem
The Player power cannot be turned
on.
The Player power is turned off.
Basic Operation
Problem
The remote control does not work.
Cannot operate the Player.
Playback
Problem
The Player cannot play a disc.
The disc is automatically ejected
after loading a disc.
Video stops.
The Player makes a snapping
sound when starting playback or
loading a disc.
Possible causes and solutions
• Make sure that the AC cord is connected to the AC IN terminal on the rear of the
player, the AC cord is plugged into an AC outlet (page 29).
• Is "Auto Power Off" set to "On"? When "Auto Power Off" is set to "On" , the power will
be automatically turned off after the setting time (180, 60 or 10 min.) continuous
minutes of inactivity (no playback) (page 52).
Possible causes and solutions
• Use the remote control within its operating range (page 26).
• Replace the batteries (page 26).
• Reset the remote control.
− Press and hold 1 (the number button) first and then ENTER on the remote
control together for more than 5 seconds.
• Are you operating the Player within the specified operating temperature range
(page vi)?
Possible causes and solutions
• Take out the disc and clean it (page 13).
• Make sure that the disc is loaded properly (label-side up) (page 31).
• Make sure that region code on the disc matches that of this Player (page 10).
• Allow any condensation in or near the Player to dry (page 13).
• Check that the disc is recorded in the compatible TV system (PAL or NTSC) (page
10).
• The Player cannot play back video which was not recorded normally.
• Proper playback may be impossible due to the state of the disc recording, a
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues
between this Player and the disc being used (pages
• When the recorded time of a disc is unusually short, playback may not be
possible.
• BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played
back (page 10).
• Make sure that the disc is loaded properly (label-side up) (page 31).
• Take out the disc and clean it (page 13).
• Make sure that the disc is playable (page 10).
• Has the Player been subjected to shock or impact? Are you using it in an unstable
location? The Player will stop if it senses shock or vibration.
• The player may sometimes make a snapping sound when starting playback if it
has not been operated in a while. These sounds are not malfunctions of the player
but are normal operating conditions.
ii
10 , 13).
(Continued on the next page)