Sharp SD-WH1000U Operation Manual page 67

Troubleshooting
Network
Problem
Cannot connect to the Internet.
Cannot download BD-LIVE
contents.
Other
Problem
The TV operates incorrectly.
The Player heats up during use.
POWER indicator will remain lit.
To Reset this Player
• If this Player receives strong interference from a source such as excessive static electricity, strong external noise,
malfunction of power supply, or voltage caused by lightning during use or a wrong operation is sent to the Player, errors like
the Player not accepting an operation may occur.
Press and hold POWER on the Player until "RESET" appear on the front panel on the player.
• When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take
a few moments for the system processing to finish before the Player is ready for use.
• When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the
problem, contact the nearest service center approved by SHARP.
Possible causes and solutions
When the wired Internet connection is made
• Is the LAN cable connected properly?
• Is the wrong cable such as a modular cable used? Connect a LAN cable to the
ETHERNET terminal (page 22).
• Is the power for the connected equipment, such as a broadband router or modem
turned on?
• Is the broadband router and/or modem properly connected?
• Is the proper value(s) set in the network setting? Check "Communication Setup"
(pages 47 , 48).
When the wireless Internet connection is made
• Is the power for the connected equipment, such as a wireless router or access
point turned on?
• Is the wireless router or access point properly connected?
• Are there any obstacles, such as physical structures (brick and concrete walls,
etc.) and electronics (microwave, etc.) between the wireless router/access point
and the player? As this may cause interference with the wireless signal, make
sure to keep obstacles away.
• Is the proper value(s) set in the network setting? Check "Communication Setup"
(pages 47 , 48).
• Make sure that this player is connected to the Internet.
• Is the USB memory device properly connected? Check that the USB memory
device is connected to the USB terminal of this Player.
• Check if the BD disc supports BD-LIVE.
• Check the setting for "BD Internet Access" (page 48).
Possible causes and solutions
• Some TVs with wireless remote control capability may operate incorrectly when
using the remote control of this Player. Use such TVs away from this Player.
• When using this Player, the console cabinet may heat up depending on the usage
environment. This is not a malfunction.
• When the AC cord is removed from the outlet, the POWER indicator will remain lit
for a short period. This is normal and is not a malfunction.
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