Alcatel-Lucent OmniPCX Office Installation Manual page 171

Panel.
The uninstall process does NOT remove any user configuration.
Uninstalling My IC Social Networks will not uninstall the Alcatel-Lucent TAPI Service Provider
or .NET Framework and will not impact Pimphony.
4.15.1.5.3 Software Update
My IC Social Networks can be updated simply by installing a new software version. The
installer will automatically remove the old version and install the new one without impacting
any of the user information or installed applications.
4.15.1.6 Service Reliability
Each of the Outlook, OmniPCX Office, Skype & Live Messenger, Yahoo!, Live Messenger,
Facebook and Intelligent Quick Dialling (IQ) groups of features are provided by a My IC Social
Networks service (not to be confused with a Windows service). My IC Social Networks
attempts to start each of these services on startup. Upon failure a service will be scheduled for
a restart after approximately 1 minute.
If a given service fails to start, the functions provided by the service will be unavailable to the
user. Furthermore contacts provided by the service will either be unavailable or the contact
details will be maintained but the presence will be unavailable.
Service Software information is available from the "Diagnostics" window, available by clicking
on the "i" button (bottom right corner of the My IC Social Networks panel) then clicking the
Diagnostics button. For more information, see
4.15.1.7 Basic Troubleshooting
4.15.1.7.1 Networking or System Problems
To check network connectivity to the OmniPCX Office, make sure you are able to ping the
OmniPCX Office IP Address via Command prompt from the PC that has My IC Social
Networks installed and make sure a reply is received. Command prompt can be accessed as
follows:
- From Windows XP: Start > Run and type: cmd .
In the Command prompt type:
ping <OmniPCX Office IP Address>
- From Windows Vista & Windows 7: Start > All Programs > Accessories > Command
Prompt.
In the Command prompt type:
ping <OmniPCX Office IP Address>
Note:
To change the IP address of the OmniPCX Office on the My IC Social Networks PC, go to Control Panel
> Phone & Modem Options > Advanced
Select Alcatel TAPI Service Provider and change the Switch Name and Address or
Use the My IC Social Networks Phone Configuration available at:
Start > All Programs > Alcatel-Lucent > My IC Social Networks
Diagnostic file .
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