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04
TROUBLESHOOTING
TIPS
Connecting to your Gateway
If you are having trouble connecting to your Gateway, make sure that:
• T he cabling is connected correctly, as shown in Part 1 Set Up Your Telstra Gateway.
• The power supply is connected.
If you still have trouble, try restarting your Gateway and computer/device by turning them off. Wait 10 seconds,
before turning them on again.
Can't find your Telstra Broadband password?
On an internet-enabled device, such as your phone, go to www.telstra.com.au/password to retrieve your password.
Can't get onto the Internet?
Gateway LEDs
affected
WAN + Internet
WAN + In te rnet
05
MANAGING YOUR
GATEWAY
Using the Gateway Max Control Panel
Use the Gateway control panel to manage and customise your Gateway settings
any device connected to the Gateway. To access the Gateway control panel:
.
1. Open a web browser on your computer/device.
2. Enter the URL telstra.mygateway/
Useful control panel functions:
• Use Parental Control to protect children from inappropriate content, and restrict internet usage.
• Go to Wi-Fi to change your Wi-Fi network name and security key.
• Go to Broadband to change your Telstra Broadband username and password.
Gateway LED
Suggested Actions
status combination
OFF + Re d
- Check you have received your order
Green + Green
- Check you have received your order completionemail, and follow
the set up of your service
.
Section 3 in this Quick Start Guide
completion email , be fore continuing
.
The control panel can be accessed from
Hide quick links:
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Troubleshooting
