Advertisement
Getting started on the nbn
An easy guide for connecting your Telstra Business services.
Please follow these instructions if you selected a self-install
when you placed your order. If you have a professional installation
appointment with a Telstra technician, they will set-up your modem
and nbn
service for you.
™
Suitable for connection type:
FTTC
TM
Advertisement
Subscribe to Our Youtube Channel
Related Manuals for Telstra nbn FTTC
Summary of Contents for Telstra nbn FTTC
- Page 1 An easy guide for connecting your Telstra Business services. Please follow these instructions if you selected a self-install when you placed your order. If you have a professional installation appointment with a Telstra technician, they will set-up your modem and nbn service for you.
-
Page 2: Table Of Contents
Check if you have any of the following alarms 4 - 5 Unplug all phone sockets in the premises 6 - 7 Finished set-up 8 - 9 Set up steps 1 - 7 10 - 23 These steps must be followed for all connection types Connect your Wi-Fi 24 - 25 Connect your device(s) optional... -
Page 3: Check If You Have Any Of The Following Alarms
Monitored Medical Back-to-Base Fire Alarm Alert Service Security Alarm EMERGENCY Check if you have any of the following alarms IF YES, STOP! Check with your equipment providers that services you rely on like medical, fire and security alarms will work on the nbn network. -
Page 4: Unplug All Phone Sockets In The Premises
It’s a good idea to have a mobile phone handy while you complete the installation. You’ll need to use the modem supplied in this kit to connect to nbn ™ existing Telstra or BYO modems cannot be used. - Page 5 When you finish the set up, it will look like this Refer to the diagram on the right. Connect your device(s) Connect your into yellow port phone into green port If you have a second phone line please refer to the instructions on page 29 of this guide.
- Page 6 Plug nbn Connection ™ Device into power outlet Start the install by opening the nbn connection box. Be sure to read ™ the warning sticker covering the ports of the device, then remove and dispose of it. ™ Connection ™ Connection Device Device power cord...
- Page 7 Plug nbn Connection ™ Device into phone socket Cable with grey ends...
- Page 8 Switch on power to Connection Device ™ DSL, Connection and Power lights will show solid blue Only proceed to the next step if all LED lights are solid blue. It is important to wait up to 15 minutes for all LED lights to turn solid blue, otherwise you won’t be able to connect to the internet.
- Page 9 Connect nbn ™ Connection Device to Telstra Business Smart Modem ™ Telstra Business Cable with red and Smart Modem yellow ends (WAN) ™...
- Page 10 Plug Telstra Business Smart Modem ™ into power outlet Make sure the power point is switched on. Telstra Business Smart Modem power cord ™...
- Page 11 Please ensure the power button, located on the back of the modem, is pressed in. Only proceed to the next step after the ‘Internet’ LED light is solid blue. This could take up to 15 minutes. Telstra Business Smart Modem power cord...
- Page 12 In the event that your fixed connection is unavailable, your modem will automatically switch to the mobile network and back to the fixed connection when the service is available again. The 4G USB Pro device is only for use with the Telstra Business Smart Modem. Keep it plugged in at all times.
-
Page 13: Connect Your Wi-Fi
Wi-Fi card Office Wi-Fi2 Security Key Password 123! Your Wi-Fi details are also printed on the bottom of the modem You can update your Wireless Access Name and Wireless Security Key via the control panel by entering telstra.gateway into your browser. -
Page 14: Connect Your Device(S) Optional
Optional Connect your device(s) Use the cable (with yellow ends) to connect your computer or other devices directly to the yellow port on the Telstra Business Smart Modem. To check your Internet is working, go to your ™ favourite website or telstra.com.au/small-business... -
Page 15: Connect Your Phone(S) Optional
Optional Connect your phone(s) Plug your business phone into the Green FXS1 port of the modem. When the phone light on the front of the modem is on, you will be able to make and receive calls. Test your phone is working by listening for a dial tone. -
Page 16: Troubleshooting
What if I have an older-style telephone What do the lights on the nbn ™ wall socket? Connection Device mean? If you have a telephone wall socket like the one pictured below, you’ll need to purchase an adaptor to connect to your Power Light –... - Page 17 If you have a safety-critical device like a Your ‘INTERNET & WAN’ LED lights being Try turning off the Telstra Business Smart Modem ™ I rely on a safety-critical device, do I need to solid BLUE means you’re connected to...
- Page 18 ™ ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
- Page 19 RO number: 135361...
Need help?
Do you have a question about the nbn FTTC and is the answer not in the manual?
Questions and answers
my modem is saying connected but says no internet accesss
If your Telstra nbn FTTC modem shows connected but has no internet access, possible reasons include:
1. LED Light Status – Ensure all required LED lights on the nbn™ Connection Device are solid blue. If not, wait up to 15 minutes or refer to troubleshooting.
2. Backup Pathway – If the modem’s ‘SIGNAL’ light is blue, it means you are connected to the backup 4G pathway, which might have limited connectivity.
3. Phone Socket Connection – Ensure the nbn™ Connection Device is correctly plugged into the phone socket using the provided cable.
4. Modem Setup – Verify that the nbn™ Connection Device is connected to the Telstra Business Smart Modem™ using the cable with red and yellow ends (WAN).
5. Device Restart – Power cycle both the nbn™ Connection Device and the modem by unplugging them for a few minutes and then reconnecting.
6. Interference – Remove all other devices from phone sockets to prevent interference.
7. Service Activation – Confirm that your nbn™ service has been activated by Telstra.
8. Technical Support – If the issue persists, refer to the troubleshooting section in the manual or contact Telstra support.
This answer is automatically generated