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Telstra V7610 Port Forwarding
Some customers have reported issues with their Telstra NBN V7610 Gateway Pro when trying to
access their cameras using the IVSEC X smartphone app.
Symptoms reported by customers include:
•
Cameras very slow to appear on the app or showing as "offline" or "connect close".
•
Only occurring when using 4G / 5G mobile data on their smartphone. When connected to
their home WIFI the cameras work OK on the app
Image of Telstra V7610 Gateway Pro
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Related Manuals for Telstra Gateway Pro V7610
Summary of Contents for Telstra Gateway Pro V7610
- Page 1 Telstra V7610 Port Forwarding Some customers have reported issues with their Telstra NBN V7610 Gateway Pro when trying to access their cameras using the IVSEC X smartphone app. Image of Telstra V7610 Gateway Pro Symptoms reported by customers include: •...
- Page 2 If cameras are still showing “offline” when using 4G mobile data then login to the gateway using a web browser and setup port forwarding Default IP address of V7610: 192.168.15.1 Username: admin Password: telstra 1. Click “Advanced” 2. Click “Advanced Setup” 3. Click “Port Forwarding / Port Triggering”...
- Page 3 5. Tick “use the same port range for internal port” 6. Service name: ivsec Protocol: TCP External start point: 9000 External end point: 9000 7. Enter the IP address of your IVSEC Recorder (video demonstrating how to determine your recorder IP - https://www.youtube.com/watch?v=sRS-koV2GJw 8.
- Page 4 Result Meaning Error – Port forwarding has not been setup correctly. If your result is showing Error please repeat the above steps Open – Your port forwarding configuration is successful. Continue to the next step • Go to https://whatismyipaddress.com/ • Take note of the IP address listed against IPv4.
- Page 5 Press “Save“. The status should show as Connected. Option 2 – Contact Telstra to request that they provide a static IP address for your NBN service. A static address is an address that does not change. This may be a chargeable service from Telstra https://www.telstra.com.au/support/category/broadband/manage/more-information-about-ip-...
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