Troubleshooting: Can’t Connect To My Internet Service - Telstra T-Gateway User Manual

TROUBLESHOOTING: CAN'T CONNECT TO MY INTERNET SERVICE
One of the first things to do if your Internet service isn't working, is to check
your T-Gateway lights and find out what to do using the table below.
T-GATEWAY LIGHT STATUS
Power light is off
Power is on
and WAN light
is blinking
Power is on, WAN light
is solid Green and Internet
light is solid red/off
WHAT IT MEANS
There is a problem
with your power
supply or
power is off
The T-Gateway
has power, but
cannot find an
ADSL signal on
the telephone line
The T-Gateway can
find an ADSL signal,
but cannot connect
to the Internet
WHAT TO DO
• Check your power cable is plugged in
correctly at the socket and that the main
power is on.
• Check the T-Gateway Power button is on
(back of the Gateway).
• Make sure you are trying to connect to your
ADSL service on the activation day you were
advised. If not, please wait til that day.
• Check that your telephone cable is connected
to the Gateway, in the grey port and the
socket on the wall.
• Check that you have a dial tone, using an
existing Telephone in your home.
• Reboot your modem.
• If there is no dial tone, there is likely to be
a problem with your telephone line. Please
contact us through one of the options in the
'More Help' section.
• Check that you have typed the correct
username on your gateway.
• Re-type your password for your internet
service on your gateway.
• Reboot your modem.
• Attempt to access a website.
• Check that you haven't got any outstanding
bills, which may have caused your service to
be suspended.
• Check for any service outages on 133 933.
75