Telstra Gateway Max Quick Start Manual

05

TROUBLESHOOTING

TIPS
Connecting to your Gateway
If you are having trouble connecting to your Gateway, make sure that:
• You double check that all cables and cords are firmly attached to your
Gateway and NBN Connection Box
• The power adapter from the kit is connected and the Gateway
and NBN Connection Box are both turned on.
If you still have trouble, try restarting your Gateway and computer/device
by turning them off. Wait 10 seconds, before turning them on again.
If you hear a busy dial tone or there is no dial tone
Turn the Gateway off, wait 10 seconds and then power it on. Allow up to 3 minutes
for the Voice light to turn green and check again for a dial tone.
Can't find your Telstra Broadband password?
Go to www.telstra.com.au/password to retrieve or reset your password.
Advanced troubleshooting
Further troubleshooting tips for your NBN connection box and your Gateway can be
found in the included NBN Guide.
Still need help?
If you are having problems connecting after trying the above steps you can
choose to contact your Case Manager on the direct number they have provided, or
alternatively, you can contact us on 1800 834 273.
06
MANAGING

YOUR GATEWAY

Using the Gateway control panel
Use the Gateway control panel to manage and customise your Gateway
settings. The control panel can be accessed from any device connected to
the Gateway. To access the Gateway control panel:
1. Open a web browser on your computer/device.
2. Enter the URL telstra.gateway/ or enter http://10.0.0.138 to your browser.
Useful control panel functions:
• Use Parental Control to protect children from inappropriate content,
and restrict internet usage.
• Go to Wi-Fi to change your Wi-Fi Network Name and Network Key.
Online tools
To download tools to assist with managing your service online, please go to
www.telstra.com/welcome.
If you need extra cabling
If you require help with extra cabling or you would like phone sockets on your
wall to be connected to the NBN, you can book an appointment with a Telstra
technician by calling 1800 834 273. Charges may apply.
NEED
MORE HELP?
You can get access to more help
by using one of the following:
Telstra Wi-Fi
Maximiser™ App
Telstra
24x7 ® App
telstra.com/help
crowdsupport.telstra.com.au
Phone 1800 834 273
The spectrum device and are trade marks & are registered trade marks of Telstra Corporation Limited,
TM ®
ABN 33 051 775 556
WHAT'S IN
THE BOX
To set up the Gateway, make sure you have the following:
Telstra Gateway Max
●
Wi-Fi security card
●
Power adapter
●
2 x Ethernet cable
●
Telstra Gateway Max
WIRELESS
SECURITY CARD
WI-FI
SECURITY CARD
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Wi-Fi security card Power adapter Ethernet cable x 2
OVERVIEW
Getting online with the Telstra Gateway Max
01
Set up your Telstra Gateway Max
02
Connect to the internet
03
Connect your computer / devices
04
Connect your phone
05
Troubleshooting tips
06
Managing your Gateway