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Summary of Contents for Telstra bigpond velocity
- Page 1 For telstra services on tHe nbn Welcome to your telstra Fibre connected Home...
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Page 2: Table Of Contents
Logging on to telstra.com gives you the tools to manage your account, usage and email addresses. appendix Once logged on you can also order new fibre ready equipment and devices such as a T-Box or T-Hub ®... -
Page 3: Overview Of Your Bigpond Velocity
This is a protocol that allows you to easily add devices that support WPS to your network. If your device supports WPS, to activate it, press the WPS button on your BigPond Velocity Home Network Gateway. The two devices should find each other and connect. - Page 4 Telstra Digital Voice Service on the NBN. Your voice services around your home will run via the Voice 1 phone port on your BigPond Velocity Home Network Gateway. The other phone port on the BigPond Velocity Home Network Gateway will not be in operation.
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Page 5: Overview Of The Nbn Equipment
(nbn psu) NBN Co will have installed an NBN Network Termination Device (NTD), a Power Supply Unit (PSU) and a Fibre Wall Outlet (FWO) as shown below. Your BigPond Velocity Home ®... -
Page 6: Troubleshooting Tips
24 hours or longer. Shut-down time Firstly, check if anyone else is online (or using the phone if you have a Telstra Digital Voice 14 15 (seconds) Service on the NBN) and be sure to save your work. Then shut down your computer and any other connected devices. - Page 7 Check the lights on your BigPond Velocity Home Network Gateway. • A n unhealthy computer may affect the speed of your connection to the internet. • P OWER LIGHT – if this light is not on, check that your BigPond Velocity Home Network Gateway is turned on and that your power supply is operational.
- Page 8 Network Gateway. • C heck the cable is securely connected to the correct UNI-D port of the NBN NTD. Your Telstra technician will have written the port number on the inside cover of this guide. If your service is still not working, you’ll now need to check the NBN NTD indicator lights as follows.
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Page 9: Reminders
Wi-Fi. If you’re having difficulties connecting, try turning devices off Please don’t remove or tamper with the NBN Co labels on the equipment. to see if connections improve. Having these devices close to your BigPond Velocity Home ®... -
Page 10: Appendix
CHANNEL activated. No action required. If you ACTIVE The BigPond Velocity Home Network Gateway has lights to allow you to check the status have Digital Voice Service on the NBN, channel 2 will not be activated. If your of your connection. Using the table below you may be able to identify your problem. - Page 11 There is likely to be a mains power operating on backup failure. Check your mains power supply. battery power Your Telstra service will not work unless Flashing There is data activity of up to your power light is solid green.
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Page 12: Telstra's Ongoing Support
Help If you need assistance with your Telstra services we’re here to help, so please call, click or come in. For troubleshooting tips the best place to start is this guide. If after following the advice here, your Telstra fibre services are still not working correctly, please contact Telstra Support. - Page 13 / help visit a telstra store and ® are trade marks and registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556. Facebook® is a registered trade mark of Facebook, Inc. Twitter is a trade mark of Twitter, Inc and is used under licence.
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