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Troubleshooting
What if I have an older-style telephone
wall socket?
If you have a telephone wall socket like the one pictured
below, you'll need to purchase an adaptor to connect to your
nbn
powered plan. These can be found at most hardware or
™
electronics stores.
Will I be able to use my telecommunications
devices during set up?
Plugging in the nbn
Connection Device will temporarily
™
disconnect your existing services, including your internet,
telephone device(s) and medical, fire and security alarms.
This means it's important you have an alternative form of
communication handy during set up, such as a charged
mobile phone.
No solid blue lights?
Check all cables are securely plugged into the nbn
™
Connection Device and at the wall. If they are, and lights
are still not blue after 15 minutes, try connecting the nbn
Connection Device to a different telephone wall socket.
If this still doesn't work, please contact us.
What do the lights on the nbn
™
Connection Device mean?
Power Light – this will be solid blue when the
nbn
™
Connection Device is powered on.
Connection Light – this will be solid blue when
the nbn
Connection Device is powering the
™
nbn
™
access network equipment outside your
home. If the light is red, contact us.
Broadband Light – this will be solid blue when
the nbn
Connection Device is communicating
™
with the nbn
access network.
™
Local Area Network (LAN) Light – this will be
solid blue or amber when the nbn
™
Device and your gateway are connected,
but will blink when information is being
transferred between them (e.g. when you're
browsing the internet).
™
Connection
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