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overvieW oF tHe nbn equipment
to silence tHe alarm
You can turn off the audible alarm sounds using the ALARM SILENCE button.
Press and hold the button to temporarily silence or re-enable the alarm sounds
for either 24 hours or longer.
time
1
2
3
4
5
(seconds)
silence
For 24 Hrs
re-enable
alarm
silence
keep Holding alarm silence button
For 24 Hrs+
re-enable
keep Holding alarm silence button
alarm
= 1 Beep
09
6
7
8
9
10
11
12
13
14 15
Firstly re-boot
If you're having issues with your internet connection, you should re-boot your equipment.
This will fix most simple problems. Re-boot refers to a controlled shut-down and turning
back on of your equipment.
Shut-down
Firstly, check if anyone else is online (or using the phone if you have a Telstra Digital Voice
Service on the NBN) and be sure to save your work. Then shut down your computer and any
other connected devices. Next, turn off your BigPond Velocity
Unplug the 12V DC power cable from the power socket at the back of the NBN NTD.
Turn-on
• Wait five seconds
• Re-insert the 12V DC power cable to the power socket on the NBN NTD
• Wait for the following LED indicator lights on the NBN NTD (this may take up to a minute):
poWer
Solid green
optical
Solid or flashing green
alarm
Off
update
Off
• Turn on your BigPond Velocity Home Network Gateway
• Wait 30 seconds
• Finally, turn on your computer and/or other devices.
In many cases this will fix your problem. Please check your service again. If you continue to
have problems, read on.
troublesHooting tips
Home Network Gateway.
®
10
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