Rinnai ENERGYSAVER EX08C Installation Fundamentals page 3

Rinnai Service and Support
Rinnai America's phone support structure consists of the following departments:
• CRC – Consumer Response Center – Fielding general calls, consumer questions, etc.
• Available in office from 8 a.m. to 8 p.m. EST, Monday - Friday
• Parts and Warranty Department – Fielding parts orders and warranty issues
• Available in office from 8 a.m. to 5 p.m. EST, Monday – Friday
• Technical Support Department– Fielding technical issues related to the function of all
Rinnai Products
• Available in office from 8 a.m. to 8 p.m. EST, Monday – Friday AND 24/7/365 on call support for technicians who are at the
service location.
• Engineering / Applications Department – Fielding issues related to product applications
including sizing
• Available in office from 8 a.m. to 5 p.m. EST (The engineering dept does not size heating appliance applications—an industry
accepted Btu heat loss calculation must be performed by the installer)
Rinnai America also provides the following web sites for support:
• –
www.rinnai.us
our main site for all product, sales, and service information. Of Note—a comprehensive documents library is
available at the sales/service link. Website registration is required for access.
(800-621-9419)
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