Cancel Send To Me; Work; Activate Work - Aastra ITE Agent User Manual

Chapter 4, ACD Features
Step
2.

Cancel Send to Me

Condition:
Step
1.

Work

The Work feature is a time period that is activated manually by the agent during which
the agent cannot receive ACD calls. It allows for a more flexible time between ACD
calls for paperwork, filing, or other tasks for which the Wrap Up time cannot be
predicted.
•
The Work feature can be activated at any time except when in automatic Wrap Up.
•
If you press the Work button when on a call, the Work feature will take effect at the
end of the call. If you wait until after the call is finished to press the WORK button,
you may receive another ACD call before the Work feature has taken effect.
•
You must press the Work key to deactivate the feature.

Activate Work

Step
1.
M
60
M
Action
Continue to talk to the calling party
You are still talking to the same party
Action
Press
Again
Action
Press
If you do not have this button on
your phone, you can use the
feature code * 8 from dial tone.
Result
Result
The feature is canceled
Result
Wrap/Work lamp is
fluttering
You cannot take ACD calls
Aastra – 2539-002