Ip Camera Faq - Lengrad CM7100 User Manual

IP Camera FAQ

1. What is the default IP address of the CM7000 or CM7100
The default IP configuration is DHCP.
2. Why can't I view the live video stream in Microsoft Internet Explorer?
Please double check whether the IE add-on was installed correctly.
Once you log into the CM7xxx web interface, Internet Explorer will indicate that this website
wants to install an add-on. Please install this add-on when prompted by IE.
3. Why can't I access the CM7xxx web configuration interface?
Q 1: Is your internet service down?
A 1: Connect a PC to the internet to test the connection.
Q 2: Are the PC and the camera in different subnets?
A 2: Check the subnet mask and default gateway of the camera and PC.
Q 3: Is there a conflict with another IP address? A 3: Try to change the IP address of the
camera.
Q 4: Has the HTTP port been changed?
A 4: Contact the administrator of the device for more information.
4. The CM7xxx web configuration page is not displayed correctly in IE8 ?
In IE8, Compatibility View might need to be enabled for the CM7xxx web configuration page
to load properly. To enable compatibility view, open IE8, click Tools, Compatibility View
Setting, and add the CM7xxx web configuration pages to the Compatibility View.
5. Why does IE indicate to install a new Video Viewer add-on after a firmware
upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must
install the newest version of the add-on.
6. How do you watch secondary video stream?
Login to the home page of the CM7xxx web GUI, click Play to watch the video stream. To
watch a secondary video stream, right click on the video, and select Secondary Stream on the
pop-up menu. Try reinstalling the CM7xxx Viewer add-on for IE if you cannot see the video
stream.
7. Why is audio missing from the recorded video when an alarm triggered?
To confirm to outdoor standard of IP66, the CM7100 does NOT have a microphone installed
although it has the interface in its PCB board.
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