Troubleshooting Guide; Customer Service - Ideal Security SK634 Instruction Manual

TROUBLE SHOOTING GUIDE
AUTO-DIALER WILL NOT ARM/DISARM USING THE KEYPAD
• Make sure you have entered the correct password, if not, re-enter the password.
• If it still does not work, perform the password reset following the instructions in the "CHANGE PASSWORD" section to
reset the auto-dialer.
• Retry the ARM/DISARM function.
AUTO-DIALER WILL NOT DIAL
• Make sure the telephone line is connected properly.
• Make sure the telephone numbers are stored correctly.
• Make sure the auto-dialer is setup for auto-dial mode.
• If auto-dialer does not receive a signal from the wireless sensor, re-link the sensor to the dialer following the instructions
in the "LINKING WIRELESS SENSORS TO THE AUTO DIALER" section.
FALSE TRIGGERS
If sensors send false signals,
• Ensure that the batteries are still in good operating condition.
• Make sure that the gaps between the contact and sensor on the window and door contacts are no more than a 1⁄4" apart
and that arrows are pointing towards each other.
• It is possible that the installed location is too close to a heat source, changing the location or direction of the unit may
correct the problem.
TIPS
• DO NOT program 911 to the dialing sequence of the auto-dialer.
• Make sure full telephone numbers have been entered correctly.
• Only suitable for single phone line. Not compatible with fax machines or multi line telephones.
• Auto Dialer requires a land line and tone dialing
WARNING
All batteries including the back up battery in the telephone dialer should be changed at minimum once per year as the battery
in smoke detector is changed. Should a power failure occur and the back up battery is weak, or batteries in any of the sen-
sors are weak, false alarms may occur. If the telephone dialer or any other detector is not being used for an extended period,
remove the batteries to avoid any damage from battery leakage.

CUSTOMER SERVICE

Thank you for your purchase:
We are dedicated to customer service and will work to resolve any difficulties to ensure customer satisfaction. If you have any
questions about the setup or function of this product, please call us before returning this product to the point of purchase.
Our customer service number is: 1 800-361-2236 EXT. 230 (514-363-1030 EXT. 230 local Montreal area)
NOTE: Please preserve this manual. It contains valuable information for properly setting up and operating the system.
Please check for updated instructions at www.idealalert.ca
WARRANTY: 1 year limited warranty (excluding batteries) on components.
Ideal Security Inc. www.idealalert.ca e-mail: info@idealalert.ca Tel.: 1 800-361-2236 EXT. 230