Troubleshooting Procedures - Eci Telecom ONT B-FOCuS O-4F2PW Hardware Installation Manual

5.2 Troubleshooting Procedures

Problem
The PWR LED is off
The LINK LED is off
The LINK LED is on, but the
AUTH LED is off.
The LAN LED is off
The TEL LED is off
The VoIP LED is off
The WPS LED is off
The WLAN LED is off
02-Oct-2011
Rev 0.1
B-FOCuS O-4F2PW/O-4G2PW Hardware Installation Manual
Possible Solutions
Check whether the ON/OFF button on the rear „ panel is
pressed.
Check whether the power adapter matches the G-83HG1.
Check whether the power connection is correct.
Check whether the optical fiber is connected correctly.
Check whether there is dirt on the optical connector.
The G-83HG1 may not receive the downstream optical signal
sent by the service provider. Contact the service provider for
help.
Check whether the Ethernet cable delivered with the device is
used.
Check whether the Ethernet cable is connected correctly.
Check whether the indicator of the network adapter is on.
Check whether the network adapter works normally: Check
whether there are devices with the ? or ! mark under Network
adapters. If there are such devices, uninstall and then re-install
them, or insert the network adapter into another slot. If the
problem remains, change the network adapter.
Check whether the connection of the telephone cable is correct
Check whether the telephone is onhook.
Check whether to provision the VoIP service.
Check whether the phone works in the normal state.
Check whether the connection of the telephone cable is
correct.
Check whether the WPS service is started.
Check whether the WLAN service is started.
Table 9 Troubleshoot procédures
ECI Telecom Ltd. Proprietary 42