Cannot Receive Faxes With A Telephone Connected To Your Product - Epson WF-8590 User Manual

• If you have subscribed to a call forwarding service, the product may not be able to receive faxes.
Contact your service provider for assistance.
• Check your inbox and delete faxes after reading or printing them. If the inbox is full, the product cannot
receive faxes.
• If you cannot send faxes at a specified time, make sure the date and time are set correctly on the
product.
• If you cannot receive A3-size faxes, make sure you selected the correct paper size setting for the
paper source containing the A3-size paper. Also, be sure to enable the paper source to receive faxes
as the Auto Select Settings option.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
Parent topic:
Related references
Status Menu Error Codes
Related tasks
Connecting a Telephone or Answering Machine
Using the Fax Setup Wizard
Selecting the Line Type
Selecting Advanced Fax Settings
Receiving Faxes Automatically
Printing Fax Reports
Viewing a Fax on the LCD Screen
Related topics
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Cannot Receive Faxes with a Telephone Connected to Your Product

If you cannot receive faxes when a telephone is connected to your product, try these solutions:
• Make sure your telephone is connected to your product's EXT port.
• Make sure the Receive Mode is set to Manual.
Solving Faxing Problems
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