Troubleshooting - Canon optura Xi Instruction Manual

80
Troubleshooting
ZoomBrowser EX
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• Cannot download still images
~
The camcorder it not set to the correct mode.
Turn the POWER switch to PLAY (VCR) and move the TAPE/CARD switch to
CARD.
~
The camcorder is not set to the correct USB connection mode.
Open the menu and select [SYSTEM]. Select [USB CONNECT], set it to
[STANDARD] and close the menu.
6
Cannot download
MPEG~4
movies.
~
The camcorder is not set to the
MPEG~4
Movie playback mode.
Turn the POWER switch to PLAY (VCR) and move the TAPE/CARD switch to
CARD. Press the CARD STILUMOVIE button to display the MPEG-4 movie
playback mode.
~
MPEG4 movies cannot be downloaded with Zoom Browser EX.
See Downloading MPEG-4 Movies to a Computer (OJ 38).
tJ
Image files or folders do not appear in ZoomBrowser EX.
~
Images of folders shown in Zoom Browser EX and the actual file
contents may be differen"t when an image file has been moved or
copied using Windows functions or edited with a separate program.
Click the [View] menu and select [Refresh Current Folder].
Driver
In!5;talla'tioln
tJ
Cannot install the TWAIN Driver/WIA Driver correctly.
~
Does the system have a
built~in
USB port and did it come with
Windows 98 (First or Second Edition), Windows Me or Windows 2000
preinstalled?
~
Camcorder is not correctly connected to the computer.
Read Connecting the Camcorder to a Computer (CD 24) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in
good shape.
~
Are you using the power adapter to power the camcorder?
~
If the problem is not mentioned above, the TWAIN Driver/WIA Driver
may not have been recognized by Windows.
Uninstall
(CIJ
76) and reinstall (CD 17) the driver.