Troubleshooting Guide - Electronic - Superior SLBV 35 Care And Operation Instructions Manual

TROUBLESHOOTING GUIDE: ELECTRONIC GAS CONTROL SYSTEM
NOTE: Before troubleshooting the gas control system, Ensure external gas shut off valve, located at gas supply inlet, (and wall switch,
if applicable), is in the "ON" position.
Important: Valve system troubleshooting should only be accomplished by a qualified service technician.
SYMPTOM
1. Nothing happens
when the fireplace is
turned ON/OFF.
2. The main burner does
not light and the igniter
is sparking.
3. The burner lights, then
immediately goes out.
4. Soot is present on the
glass and panels.
5. Poor flame and/or
blue flame.
*The unit may have multiple gas supply shutoffs (the main gas supply valve in the house, the gas supply valve in the fireplace control
compartment, and/or an additional shutoff valve near the fireplace).
28
SUPERIOR B-VENT GAS FIREPLACES • MODELS SLBV-35, SLBV-40 • CARE AND OPERATION INSTRUCTIONS
®
POSSIBLE CAUSES
A. Remote control system is
not functioning properly.
B. Unit is not receiving power. Check/replace batteries behind the wall switchplate.
C. Gas is not reaching the
fireplace.
A. Gas is not reaching the
fireplace.
B. Unit is not receiving power. Replace unit battery backup.
C. Loose wires to the valve.
D. Loose wires to ignition
module.
E. Air in the gas line.
A. Gas is not reaching the
fireplace.
B. Loose wires to the valve
or ignition module.
C. Pilot flame is not engulfing
the sensor.
D. Obstructed vent system.
A. Initial fireplace operation.
B. Excessive flame impingement
on panels and fireplace
ceiling.
C. Improper air shutter opening. Open the air shutter by adjusting the air shutter adjustment lever according to the
D. Improper vent restrictor
setting.
A. Door seal is not properly
aligned, causing gaps and
air leaks.
To use the remote control system, the wall switch plate must be set to REMOTE.
Manually operate the fireplace using the wall switch (ON/OFF).
Replace the batteries in the handheld remote and/or behind the wall switchplate.
Replace unit battery backup.
Check building circuit breakers to ensure power is on to the fireplace.
Check the gas supply and gas shutoff valves (call a service technician, if required).*
Check the gas supply and gas shutoff valves (call a service technician, if required).*
Check control compartment for any obvious loose wiring (call a service technician).
Check control compartment for any obvious loose wiring (call a service technician).
Purge gas line of air (call a service technician).
Check the gas supply and gas shutoff valves (call a service technician, if required).*
Check the gas supply and gas shutoff valves (call a service technician, if required).*
Call a service technician.
Call a service technician.
A white film may develop on the glass during the first few fires as part of the burn-in
process.
The first few times you use the fireplace, clean the glass after each use (AFTER
THE GLASS HAS COMPLETELY COOLED); otherwise, the white film will bake onto the
glass and become difficult to remove.
See glass cleaning instructions in the MAINTENANCE section of this manual.
Properly position the media as detailed in the instructions provided with the Media Kit.
instructions in this manual.
Open the air shutter by adjusting the air shutter adjustment lever according to the
instructions in this manual.
Remove and realign the door so the gasket seal is fully engaged around the door frame.
CORRECTIVE ACTION