Troubleshooting Checks - EPS Bio Technology EasyMax NG User Manual

Troubleshooting Checks

Was the test strip exposed to open air for a long
period of time?
Was the test strip vial capped tightly?
Is the meter functioning well?
Is the control solution expired or contaminated?
Were test strips and control solutions stored in
cool, dry places?
Did you follow the testing steps properly?
Repeat the control test with properly stored strips.
If it wasn't, the strips could be humidified. Replace
the test strips.
You can use control solution to verify the meter's
functions. (Chapter 2)
Replace with new EasyMax 15 control solution to
check the performance of your EasyMax NG meter.
Repeat the control test with properly stored strips
and/or control solutions.
Read Chapter 2 "Control Solution Testing" and test
again. Stop using the meter if you continue to obtain
inaccurate results. Please contact the EasyMax
Customer Care Service line at 866-994-3345 for
further troubleshooting.
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