Pre-Recorded Aa And Vm Box Greetings; Greeting Call Flows; Greeting Call Flows Overview - Toshiba DP5000 Series User Manual

Pre-Recorded AA and VM Box Greetings

Pre-Recorded AA and VM Box Greetings Provided on Initial Install:
Each 3-digit number represents the AA or VM Box number assigned.
Voicemail (VM) -
• 200, General Delivery
"You have reached the general delivery mailbox.
Please record your name, phone number and a brief
message and one of our representatives will contact
you as soon as possible. Thank you and have a great
day."
Auto-Attendant (AA) -
• 901, Location/Directions
"Location information has not yet been recorded.
Please hold to be reconnected with our main menu."
• 902, Hours
"Hours of operation have not yet been recorded. Please
hold to be reconnected with our main menu."
• 791, Busy Mode
"Thank you for calling. We are experiencing a high call
volume right now. Please dial 0 or stay on the line to
leave a message. Press 1 to hear our location. Press
2 to hear our hours or press 3 to be connected with a
manager. Thank you and have a great day.
t Recording will reflect the action of the programmed Greeting Call Flow Package.

Greeting Call Flows Overview

The following pages reflect the most recent programming with the respective implementation date. If your installation was
prior to this date, please contact our Help Desk if you should require a call flow for your programming.
Some locations may have selected slight variations or customization of the programming and may not match exactly what
is shown here. For questions as to how a specific location is programmed, please contact TIE's Help Desk.
Greeting Call Flows for Installations as of February 10, 2014
Default Incoming Ring Group (can be changed upon request):
Rings extensions 200, 201, 202 and 206. After 12 seconds, these are joined by extensions 203 and 205.
Package A.3:
Rings the incoming ring group before
entering into the call flow and hearing
the greetings for the shown AA or VM
boxes.
CONFIDENTIAL
•
• 991, Day Mode
"Thank you for calling. Please listen carefully to the
following options. Please press 0 or stay on the line to
(leave a message for a representative/speak to a live
representative)
press 2 for our hours of operation, or press 3 to speak
with a manager. Thank you and have a great day."
• 891, Night Mode
"Thank you for calling. We are currently closed. Please
dial 0 or stay on the line to leave a message. Please
press 1 for our location, press 2 to hear our hours, or
press 3 to leave a message for a manager. Thank you
and have a great day."

Greeting Call Flows

Package B.3:
Incoming calls are automatically
received by the recorded auto-
attendant greetings for the shown AA
or VM boxes. Pressing 0 or remaining
on the line will send callers to the
incoming ring group.
Tie National, LLC
5
203, First Manager /
205, Second Manager
"The party you are trying to reach is not available.
Please leave a detailed message for a returned
call. Thank you."
. Please press 1 to hear our location,
t
Package C.3:
All calls will ring incoming ring group.
No auto-attendant or voicemail.
www.TieNational.com