Error Codes And Messages - Lexmark 6500e Service Manual

Error codes and messages

For information on error codes 910-999, refer to the printer's service manual.
Error code Type
840.01 Scanner
840.02 Scanner
841.XX Scanner
842.XX Scanner
843.XX Scanner
844.00 Scanner
844.01 Scanner
845.02 Scanner
845.03 Scanner
900.00-900.99 Scanner
(except for
900.05)
955.XX Scanner
Description
The scanner has been manually
disabled.
The scanner has automatically
been disabled by the controller.
The scanner image ASIC has
failed.
The controller board has lost
communication with the scanner
engine board.
The scanner carriage home
position detection failed.
The lower ADF scanner module
exposure lamp has failed.
The upper ADF scanner module
exposure lamp has failed
Lower scanner module cable has
failed
Upper scanner module cable has
failed
An unrecoverable controller
board software error occurred
while an unknown process was
running.
The Code ROM or NAND flash
failed the Cyclic Redundancy
Check (CRC), or the NAND
experienced an uncorrectible
multi-bit failure.
4036-310, -311
Action
Enter the configuration menu to re-
enable the scanner.
Enter the configuration menu to re-
enable the scanner.
1. Check all connections on the
scanner engine board.
2. Replace the scanner engine
board assembly if problem
remains. See "Engine board
removal" on page 4-67.
3. Replace the controller board.
See "Controller board
removal" on page 4-58.
1. Check all connections on the
scanner engine board.
2. Replace the scanner engine
board assembly if problem
remains. See "Engine board
removal" on page 4-67.
3. Replace the controller board.
See "Controller board
removal" on page 4-58.
1. Turn the machine off/on.
2. See the home position service
check.
Replace the lower ADF scan
module.
Replace the upper ADF scan
module.
Replace the lower scanner module
cable.
Replace the upper scanner module
cable.
See "900.xx System software
error" on page 2-13.
Replace the controller board. See
"Controller board removal" on
page 4-58.
Diagnostic information
Previous
Next
Go Back
2-3