Aastra 25i User Manual
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Aastra 25i User Manual

Aastra 25i User Manual

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  • Page 2 Proprietary and Contents Section Aastra – 2742-002...

  • Page 3: 2Nd Edition (October 31, 2007)

    2nd Edition (October 31, 2007) © Copyright 2007 Aastra Intecom Inc. All rights reserved. Information in this manual may change with product revisions. Aastra Intecom may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.

  • Page 4: Revision History

    Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

  • Page 5: Exclusions

    Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

  • Page 6: Warranty Repair Service

    Proprietary and Contents Section warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability. Warranty Repair Service Should the set fail during the warranty period, contact the Aastra Intecom Customer Service Center (CSC) at 1-800-729-1872. Aastra – 2742-002...

  • Page 7: Table Of Contents

    References ......................... xiv Chapter 1 Introduction ......................1 Overview..........................1 The 35i IP Phone......................... 1 Phone Features........................2 General Requirements......................2 Handset and Headset......................3 Handset Connection ..................... 3 Headset Connection...................... 3 Chapter 2 Getting Started ...................... 5 Aastra - 2742-002...
  • Page 8 Call Timer ......................... 16 Mute ..........................16 Chapter 3 Call Handling....................... 17 Place a Call ........................17 Receive a Call ........................18 Answer an Incoming Call................... 18 Ignore a Call ....................... 19 Connected Call ......................19 viii Aastra – 2742-002...
  • Page 9 Release a Conferenced Party..................28 Conference Two Previously Connected Calls............29 Call Forward ........................29 Multiple Call Forward Assignments ................31 Call Park ........................... 31 Call Pickup........................32 Call Waiting........................33 Message Desk Operator ....................34 Voice Mail ........................35 Aastra - 2742-002...
  • Page 10 DLS (PBX) Directory....................54 Find an Entry and Dial the Number..............54 Edit the Number before you Dial................. 54 Add an Entry to the Speed Dial List ..............54 Exit a Directory....................54 Corporate Directory (Exchange/Active)..............54 Aastra – 2742-002...
  • Page 11 Preferences Menu ......................65 Tones .......................... 65 Contrast Level ......................67 Speed Dial Edit......................67 Live Dialpad ....................... 67 Set Audio........................68 Set the Audio Option and Headset Volume ............69 Time and Date ......................70 Time Server ......................70 Aastra - 2742-002...
  • Page 12 Set Time and Date Manually ................70 Language ........................74 Phone Status Menu ......................74 User Password........................76 Administrator Menu......................77 Restart Phone ........................77 Phone Lock ........................78 Appendix B Troubleshooting ....................81 Index ............................83 Aastra – 2742-002...

  • Page 13: About This Publication

    Procedures for customizing the 35i phone. Phone Appendix B, Troubleshooting Solutions to common problems. Terms and Definitions Term Definition Directory Lookup Service on the Pointspan System. Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network. Aastra - 2742-002 xiii...

  • Page 14: References

    References The following publications provide related information. Title Description Aastra Model 35i IP Phone Installation and set-up instructions, general features and Installation Guide functions, and basic options list customization. This guide is included in the box with your phone.

  • Page 15: Chapter 1 Introduction

    The 35i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 35i has all the features of a regular business phone, allowing you to place and receive calls, transfer, conference and more. The 35i IP Phone Aastra - 2742-002...

  • Page 16: Phone Features

    Category 5/5e straight through cabling. • Power Options: Power over Ethernet (PoE) 802.3af. – Inline power injector – An optional accessory necessary only if your network – provides no inline power. – AC power adapter, included with the phone. Aastra – 2742-002...

  • Page 17: Handset And Headset

    Attach the handset to the other end of the handset cord. Headset Connection Turn the phone over and locate the headset jack marked . Insert the headset cord into the jack until it clicks into place. Then route the headset cord through the groove. Aastra - 2742-002...
  • Page 18 Chapter 1, Introduction Aastra – 2742-002...

  • Page 19: Chapter 2 Getting Started

    The 35i automatically begins the startup sequence as soon as it is connected to the network. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The first screen to display is the Aastra splash screen. Configuration and Updates The 35i then checks settings and looks for new configuration and firmware updates on the configuration server.

  • Page 20: No Service Message

    3 Dynamic Hold Key Context- Sensitive Goodbye Key Softkeys (Hangup) Volume Options Key Adjustment Speaker 3 Dynamic Context- Sensitive Softkeys Navigation Keys Mute Key Xfer Key Icom Key (Transfer) (Intercom) Conf Key Four Line Appearances Services Key (Conference) Aastra – 2742-002...

  • Page 21: Key Description

    Accesses the Redial list of to 100 previously dialed numbers. • Controls the Last Number Redial feature. Xfer Controls the Transfer feature. Icom Intercom is not used by Aastra Intecom. Conf Controls the Conference feature. Accesses features that customize the phone. Options Services Accesses the Callers List and the Voicemail list.

  • Page 22: Programmable Keys

    Message Desk Operator Msg Desk Receives calls on behalf of other parties and forwards the calls to the original destination mailboxes. Voice Mail Voice Mail Accesses the voicemail system. Aastra – 2742-002...

  • Page 23: Softkey Display

    When you use the More softkey, the softkey indicating there are more keys to top of the screen remains the same. see. • The 4 remaining softkeys display plus the More softkey. • The More softkey takes you back to the main screen. Aastra - 2742-002...

  • Page 24: State-Based" Softkey Display

    Features such as Call Park and Msg Desk only display when the phone is in the connected state. The following example shows how the screen changes from the idle state to the connected state. Aastra – 2742-002...

  • Page 25: Connected Call Display

    • L1 is usually your main directory number. • The L2 key is usually assigned as a supporting call appearance for the L1 line, to provide another open line to perform Call Transfer, Conference, and Call Waiting. Aastra - 2742-002...

  • Page 26: Softkeys As Line/Call Appearances

    • If you have more than one directory number on your phone and want to originate a call from a specific line that was not the last line used, you must choose the line manually. Aastra – 2742-002...
  • Page 27 Idle Screen 3: Screen 3: John Smith This top part of the display does not Mary Jones change. 2395 L5 and L6 – 2014 -Contacts 2014 display on the -Directory third screen with status icons. 2014 More- Aastra - 2742-002...

  • Page 28: Line/Call Appearance Softkey Status Icons

    The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status indications. Speaker Lamp The speaker lamp is located beside the Speaker key. Speaker LED Status Description On Solid You are in Speaker mode. (Default mode.) Slow Flash You are in Headset mode. Aastra – 2742-002...

  • Page 29: Message Waiting Indicator Lamp

    Set Speaker Volume: Press the Volume key while on a call The Speaker volume indicator displays and talking on the Speaker. on the screen. The speaker remains at this volume until it is adjusted again. Aastra - 2742-002...

  • Page 30: Call Timer

    If you place a muted call on hold, the The caller cannot hear you. phone automatically takes the call off mute when you reconnect to the call. Deactivate the Mute feature: Press the Mute key again. Mute is deactivated. Aastra – 2742-002...

  • Page 31: Chapter 3 Call Handling

    Handset: Lift the handset (the phone will automatically select the next available line/call appearance). Dial the number. Speaker Key: Press the Speaker key. Dial the number. Line/Call Appearance Key: Press a line/call appearance key. Dial the number. Aastra - 2742-002...

  • Page 32: Receive A Call

    If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox. Step Action Handsfree Operation: • Press the Answer softkey. • Press the line/call appearance key. • Press the Speaker key. Headset: Press the Speaker key. Handset: Lift the handset. Aastra – 2742-002...

  • Page 33: Ignore A Call

    The call appearance lamp will not be lit unless Phone A is involved in transfer, conference, hold, call waiting, etc. Phone B: • Phone B shows a red status lamp on the shared line appearance key, indicating Phone A has control of the line. Aastra - 2742-002...

  • Page 34: Calls On Hold With Bla

    “Speaker” by default. Step Action Dial using the speaker: Press the Speaker key and enter a number from dial tone. Answer a call using the speaker: Press the Speaker key or the line/call appearance key. Aastra – 2742-002...

  • Page 35: Handle Calls Using A Headset

    Press the Drop softkey. • Place the handset back on hook if connected through the handset. Emergency Call Handling for Remote SIP Workers Emergency Call Handling (911 calling) is not supported for Remote SIP Workers at this time. Aastra - 2742-002...
  • Page 36 Chapter 3, Call Handling Aastra – 2742-002...

  • Page 37: Chapter 4 Phone Features

    The line lamp flashes slowly. From a connected call: • The MWI lamp on the top of the Press the Hold key. phone flashes. • The Pickup softkey displays. John Smith Mary Jones 2395 00:52 -Pickup More- Aastra - 2742-002...

  • Page 38: Retrieve A Held Call

    • Press the line key. If the phone is already connected to a call: Press the line key for the new incoming The current call is automatically placed call. on hold, and the new call is answered. Aastra – 2742-002...

  • Page 39: Do Not Disturb

    When you transfer a call to another party and remain on the line to talk to the other party before you complete the transfer, it is called an announced transfer. After you consult with the other party, you can either complete the transfer or go back to the original caller. Aastra - 2742-002...
  • Page 40 Dial the number of the destination party. When the destination party answers the call: Talk to the destination party. • You are dropped from the call, and the Press Xfer again. transfer completes. • Press the Goodbye key. Aastra – 2742-002...

  • Page 41: Conference

    • The second line lamp is steady, indicating the new party is not yet You can consult with the new party been added to the conference. first before adding them to the conference. Aastra - 2742-002...

  • Page 42: Release A Conferenced Party

    Release a Conferenced Party Step Action to point to the party to You are still connected to the other drop. party. Press the Drop softkey. If you disconnect from the conference, the other two parties will also disconnect. Aastra – 2742-002...

  • Page 43: Conference Two Previously Connected Calls

    Action Result Forward your main directory number: On-hook or off-hook: Hear the 2-beep confirmation tone. Press the Forward softkey. If the Forward softkey is not visible on the main screen, use the More softkey to find it. Aastra - 2742-002...
  • Page 44 Deactivate Call Forward: Find and press the appropriate line key. Find the Forward softkey (using the More softkey if necessary.) • Press the Forward softkey. Hear the 2-beep confirmation tone. • Call Forward is deactivated for this directory number. Aastra – 2742-002...

  • Page 45: Multiple Call Forward Assignments

    The call is parked and you can place and receive calls. To hear the number repeated, immediately press the Call Park key again Write down the Park number. • Hang up the handset. • Press the Goodbye key. Aastra - 2742-002...

  • Page 46: Call Pickup

    You are immediately connected to the Leave the handset onhook. call. • Press the Call Pkup softkey. • Lift the handset or press the Speaker button. • Press the More softkey. • Press the Call Pkup softkey. Aastra – 2742-002...

  • Page 47: Call Waiting

    Result • While on one call, a second call rings You hear one beep. in to your phone. • The display tells you the name and number of the second caller and the line/call appearance key number. Aastra - 2742-002...

  • Page 48: Message Desk Operator

    Answer the incoming call. Press the Msg. Desk softkey. • The call is passed directly to the voice Press the Goodbye key. mailbox of the original destination party. • Place the handset back on hook if connected through the handset. Aastra – 2742-002...

  • Page 49: Voice Mail

    You can view, scroll through, and delete entries in the Callers List and dial directly from a displayed entry. When the Callers List is full, the oldest call records are deleted to accommodate the information of new callers. Aastra - 2742-002...

  • Page 50: Callers List Display

    List is the first entry. The Callers List “summary” screen Press or Select. displays. Callers List 33 items 26 new callers for new -Resume DeleteList- -Sort Quit- Use the to scroll through the entries in the list. Aastra – 2742-002...

  • Page 51: Missed Calls Indicator

    The number of new callers is cleared from the Callers List display. Access Missed Calls Step Action Result Go into the Callers List. The Callers List main screen displays. to scroll through the Missed calls are those marked with the entries. telephone icon with the handset ON Aastra - 2742-002...

  • Page 52: Delete Entries In The Callers List

    The Callers List main screen displays. Press the Quit softkey. The Services menu displays. Press the Exit softkey. The idle screen displays. The screen will automatically return to the idle state display after a timeout if no softkeys are pressed. Aastra – 2742-002...

  • Page 53: Voicemail List

    ID. to scroll to the voice mailbox that you want to access. • The number is automatically dialed. Press • Press the Speaker key. Follow the voicemail system prompts. Aastra - 2742-002...

  • Page 54: Redial

    Redial from the Redial List (On-hook) While on-hook: The Redial List displays the first entry. Press the Redial key one time. 003 2395 2395 Tue Aug 14 10:53am -Dial Delete- -Details Quit- to find the entry to call. Aastra – 2742-002...
  • Page 55 Press Delete Item to delete only the one selected entry. • Press Delete All to delete all entries in the list. View Details of an entry: Find the entry to view. Press the Details softkey. The specifics of that entry display. Aastra - 2742-002...

  • Page 56: Speed Dial List

    Step Action Result Access the Speed Dial List: Press the Speed Dial softkey. The Speed Dial list displays. Use the Page Up and Page Down softkeys to scroll through the list. There are 4 entries per page. Aastra – 2742-002...
  • Page 57 Exit- Press the Options softkey. The Speed Dial Options screen displays. to scroll to the Add softkey. Speed Dial Options 1.Search 2.Add 3.Edit 4.Delete -Select Back- Exit- Press or Select. The Add Speed Dial Entry screen displays. Aastra - 2742-002...
  • Page 58 -Dial Primary- W = Work Back- H = Home -Edit Exit- C = Cell O = Other Press the Edit softkey. The Enter Number prompt displays. Christy G. Enter Number (W) 4599 -Backspace Done- Back- Exit- Aastra – 2742-002...
  • Page 59 W*4599 H-92142358222 C-94693456902 -Dial Primary- Back- -Edit Exit- Press the Primary softkey. The star appears next to the number you select as the Primary number. Christy G. W-4599 H-92142358222 C*94693456902 -Dial Primary- Back- -Edit Exit- Aastra - 2742-002...
  • Page 60 Press the Edit softkey. The Enter Number screen displays. Christy G. Enter Number (W) 4500 -Backspace Done- Back- Exit- Use the Backspace key and the keypad to edit the number. Press the Done softkey. The change is saved. Aastra – 2742-002...
  • Page 61 Make any necessary changes. • Press the Done softkey to advance to the Numbers screen to edit a number. • Press Back to go back to the previous screen. • Press Exit to leave the Speed Dial application. Aastra - 2742-002...
  • Page 62 Dentist -Dial Display- -Page Up Options- -Page Down Exit- Press the Options softkey. The Speed Dial Options screen displays. to scroll to the Delete option. Speed Dial Options 1.Search 2.Add 3.Edit 4.Delete -Select Back- Exit- Aastra – 2742-002...
  • Page 63 Use the Move Up or Move Down The entry moves in the list. softkeys to relocate the entry in the list. Press Back or Exit when finished. The changes are saved. Aastra - 2742-002...

  • Page 64: Directories

    You can query these directories and use the results to dial the destination or save the results to your Speed Dial list. Aastra – 2742-002...

  • Page 65: Directory Types

    Step Action Result Press the appropriate directory softkey. The Directory Lookup screen displays. Directory Lookup Enter Name -Backspace -Space Lookup- -ABC Exit- Enter one or more characters. Selected characters display as they are entered. Aastra - 2742-002...

  • Page 66: Add An Entry To The Speed Dial List

    Result: Mar 1 / 1 Mary Jones Martin Mark Arthur -Dial Display- Back- Exit- Press the Display softkey. The screen for that entry displays. The Speed Dial softkey is available. Mary Jones W-3278 -Dial Speed Dial- Back- -Edit Exit- Aastra – 2742-002...

  • Page 67: Edit The Number Before You Dial

    The Edit the Number prompt displays. Edit the number. Directory Lookup Edit the Number 3333 -Dial -Backspace Back- Exit- • Press Dial. The number automatically dials. • Lift the handset. The edited number is not saved anywhere. Aastra - 2742-002...

  • Page 68: Exit A Directory

    Edit the Number before you Dial When you choose an entry to dial, you can edit the number before you dial. Your edit is not saved. Edit the Number before you Dial. Aastra – 2742-002...

  • Page 69: Add An Entry To The Speed Dial List

    The system dials the first number found that is labeled “Business”. • If no “Business” number is found, it dials the first number found that is labeled “Mobile”. • If no “Mobile” number is found, it dials the first number found that is labeled “Home”. Aastra - 2742-002...

  • Page 70: Access The Contacts Directory

    The User Name screen displays. Enter your domain name\username. User Name Example: Enter User Name us\maryjones us\maryjones -Backspace Done- -abc Exit- Use the “#” key in text mode (ABC softkey) to enter a “\”. Press Done. The Password screen displays. Aastra – 2742-002...

  • Page 71: Edit The Number Before You Dial

    Directory Lookup and Dial procedure. Edit the Number before you Dial When you choose an entry to dial, you can edit the number before you dial; however, the change is not saved. Edit the Number before you Dial. Aastra - 2742-002...

  • Page 72: Add An Entry To The Speed Dial List

    The default idle time is 30 minutes, but can vary according to the requirements of your organization. During this time, if you are not at your phone, it is possible for others to access your Outlook Contacts directory. It would be best to use the Logout softkey before you leave your phone. Aastra – 2742-002...

  • Page 73: Reset Softkey

    Use an RSS Feed CNN News is used in the following procedure as an example. Step Action Result Press the News softkey. The RSS feed list displays. 1.CNN 2.DAY 3.ESPN 4.MOVIES -Select -Move Up Move Down- Exit- Aastra - 2742-002...
  • Page 74 Select to open the news The news item displays. item to view. to read through the news item. • Use the Back softkey to access other categories or to exit. • Go off-hook and back on-hook to exit. Aastra – 2742-002...

  • Page 75: Empty Key

    35i IP Phone User Guide for SPN Empty Key This softkey is configured to force a blank entry on the IP phone display for a specific softkey. Example idle display: Aastra - 2742-002...
  • Page 76 Chapter 4, Phone Features Aastra – 2742-002...

  • Page 77: Appendix A Customize Your 35I Ip Phone

    The language option has been pre-defined as English. Phone Status IP and MAC Addresses Displays the IP and MAC addresses. LAN Port Displays LAN Port information. PC Port Displays PC port information. Firmware Info Displays the current firmware used by the phone. Aastra - 2742-002...

  • Page 78: Access The Options List

    Press the Done or Quit softkey at any The change is saved and you return to time. the previous screen. Cancel changes: • Press the Cancel softkey. • Press until the main screen displays. • Press the Goodbye key. Aastra – 2742-002...

  • Page 79: Preferences Menu

    The Ring Tone screen displays. Ring Press Select or Tone 1 is the default. Ring Tone: Silent Cancel- Done- Press until you find the As you navigate through the list, each desired ring tone. tone plays. Press Done. Ring tone is saved. Aastra - 2742-002...
  • Page 80 Italy Mexico Cancel- Done- Press to change the tone set. Valid values are: • Australia • Europe • France • Germany • Italy • Mexico • • US (Default) Press Done. The Tone Set option is saved. Aastra – 2742-002...

  • Page 81: Contrast Level

    • Live Dialpad feature OFF – The digits are entered first, displayed on the screen, and can be edited using the Backspace softkey. When the handset is lifted or the speaker key pressed, the number automatically dials. Aastra - 2742-002...

  • Page 82: Set Audio

    Incoming calls go directory to the speaker. Use the Speaker key to switch between the speaker, headset, and handset. Lift the handset at anytime to switch back to the handset from either the speaker or the headset. Aastra – 2742-002...

  • Page 83: Set The Audio Option And Headset Volume

    Speaker Headset Speaker/Headset Headset/Speaker Cancel- Done- to reset the audio option. Press Done. The change is saved. The Set Audio menu displays again. Headset Microphone Volume: Go to Options > Preferences > Set Audio. Press Select or Aastra - 2742-002...

  • Page 84: Time And Date

    Set Time and Date Manually If you set the time manually, the phone will not try to synchronize the time with the time server until the next time the phone is restarted. Aastra – 2742-002...
  • Page 85 Sets daylight savings time. Automatic is the default. Go to the Daylight Savings option. Press Select or Daylight Savings 30min summertime summertime Automatic Cancel- Done- to scroll to the desired daylight savings option. Press Done to save. Aastra - 2742-002...
  • Page 86 Press Done. Date Format: Sets the date display format. Go to the Date Format option. Press Select or Date Format Mon Jul 23 23-Jul-07 2007-07-23 23/07/2007 Cancel- Done- Press to scroll to the desired date format. Press Done. Aastra – 2742-002...
  • Page 87 If you do set the date manually, the phone will not try to synchronize with the Time Server until the next time the phone is restarted. Go to the Set Date option. Press Select or Set Date Enter Date: (y-m-d): 2007-07-23 -Backspace Cancel- Done- Aastra - 2742-002...

  • Page 88: Language

    Press Select or The IP and MAC addresses for the phone display. IP&MAC Addresses IP Address: 10.70.170.22 MAC Address: 00-08-5D-19-73-13 Done- Press Done. The Phone State menu displays. LAN Port: Go to LAN Port in the menu. Aastra – 2742-002...
  • Page 89 Link State: No Link Negotiation: Auto Speed: 10M Duplex: Half Done- Press Done. The Phone State menu displays. Firmware Info: Go to Firmware Info in the menu. Press Select or The first of the Firmware Info screens displays. Aastra - 2742-002...

  • Page 90: User Password

    Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string "" (field is blank.) Step Action Result Go to Options > User Password. Aastra – 2742-002...

  • Page 91: Administrator Menu

    This option allows you to restart the phone. Your phone is temporarily out-of-service during the restart and download processes. Do not unplug or remove power to the phone while it is checking or installing firmware. Aastra - 2742-002...

  • Page 92: Phone Lock

    While the phone is locked, only emergency 911 dialing is permitted. Step Action Result Lock the Phone: Go to Options > Phone Lock. Press Select or The Phone Lock screen displays. Phone Lock Lock the phone? Lock- Cancel- Aastra – 2742-002...
  • Page 93 The phone is unlocked. Enter your user password. • The red status lamp at the top right of the phone turns off. If the user password has never been set up, press the Enter softkey without a password. Aastra - 2742-002...
  • Page 94 Appendix A, Customize your 35i IP Phone Aastra – 2742-002...

  • Page 95: Appendix B Troubleshooting

    Why can’t I get dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, refer to the “Installation and Setup” section in the Aastra Model 35i Installation Guide provided with your phone. Aastra - 2742-002...
  • Page 96 Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP This setting is in the Options list. See Restart Phone phone? Appendix A. Aastra – 2742-002...

  • Page 97: Index

    Goodbye key ..............7 Corporate softkey..............51 handset connection ............. 3 date format................72 handset not working ............82 daylight savings time ............71 headset................68 Details softkey ..............41 place and receive calls ..........21 Dial softkey...............55 headset connection ............. 3 Aastra - 2742-002...
  • Page 98 .............57 speaker ............... 68, 81 no dial tone ...............81 place and receive calls ..........20 no service..............6, 82 speaker lamp ..............14 no voicemail lamp.............82 speaker/headset ..............68 speed dial edit..............63 speed dial edit feature............67 Aastra – 2742-002...
  • Page 99 82 status lamp ................14 Voice Mail softkey ............35 voicemail..............8, 35 voicemail list ..............39 volume time format ...............72 ringer ................15 time server ................70 Volume key ..............15 time zone ................71 Aastra - 2742-002...

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